The on site staff (I mainly interacted with Kim) is fantastic, & they do an amazing job at keeping the property looking great. However, be aware, that when it says a superior room is "bathroom & shower", it is only a shower & a sink; THERE IS NO TOILET IN THE ROOM. This was not a huge deal; it's just when you think when you're getting your own bathroom & don't have one, it is a bit of a disappointment. Also, it says that a superior room has air conditioning, & we did not have air conditioning; there was a ceiling fan & floor fan instead. If you have a rental car, you need to find off-site parking, which was not an issue, but just know not to look for a parking lot to pull into. It is a beautiful, open patio; we watched NYE fireworks from there bc we did not want to be around crowds bc of COVID, & it was a fantastic view. Also, very convenient location to walk everywhere; we did not get into our car once while we were there.