Find Resorts & Hotels with Spas in Elyria, OH

"Elevators were broke had to walk up to the 4th floor ! Pool was closed ! Paid extra for breakfast at 9:3 when we got down there all the food was gone we waited 20 mins for refill until we just left .. "

"I’ve stayed here twice and both times there was an issue. Both times the issues were kind of out of their control but how the front desk staff handled them was really unacceptable. This last time, there was a power outage so they couldn’t honor reservations when I arrived to try to check in. Ok, no big deal, this stuff happens but they told me they tried to call a couple hours ago but no one answered. Again fine, but I asked why they didn’t leave a voicemail and I was just told it was because they were trying to everyone. It only takes 10-15 second to leave a voicemail and say they are having power issues and have to cancel the reservation and if there are any questions to call back. Simple and basic customer service. Instead of giving me plenty of time to make other arrangements I’m left with my metaphorical pant down. Please, just leave a voice mail next time. Easy. "

"Front desk staff, Leticia and Isis were outstanding and very helpful. I forgot my jacket in my room when I checked out, and was able to successfully retrieve it with their help a few days later! Thank you!! "

"Needs upgrades, not worth price nightly"

"Property appeared maintained and possibly recent updates. beds and room comfortable. bathtub needed attention. Tub was dangerous because of floor "valley" causing concern with balance when changing position. woke up in am with dead cockroach on bedding. Front desk informed when checking out. (attendant was busy with another guest and I had an appointment at Cleveland clinic and could not wait). I was extended "I'm so sorry.""

"An old hotel with a newest face lift. They need new house keepers though! It was dirt. Breakfast was not as shown in pictures either but was okay. "

"It was clean and easy to access. Not in the best area for amenities, but it is what it is. "

"Extremely friendly and helpful staff. Breakfast was outstanding. Room was nice and clean, but the deadbolt was a bit loose. They are renovating the pool and fitness center. "

"It was okay!! But what I don’t like about it is that they don’t have microwave inside the room."