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Woodhey House Hotel

3.0 star property
Suburban hotel with a health club and a sauna

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In-room safe, desk, iron/ironing board, free cribs/infant beds
Lounge
Bar (on property)
Interior
Fitness facility

Popular amenities

  • Parking available
  • Gym
  • Bar
  • Pool
  • Room service
  • 24/7 front desk

Room options

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About the neighborhood

Map
Berwick Road West Welsh Road, Little Sutton, Ellesmere Port, England, CH66 4PS

What's nearby

  • Blue Planet Aquarium - 8 min drive - 7.4 km
  • Cheshire Oaks Designer Outlet - 9 min drive - 9.3 km
  • Chester Zoo - 10 min drive - 12.7 km
  • Chester City Walls - 12 min drive - 12.9 km
  • Chester Racecourse - 14 min drive - 13.6 km

Getting around

  • Little Sutton Station - 18 min walk
  • John Lennon Airport (LPL) - 41 min drive

Restaurants

  • ‪The Crafty Tavern Limited - ‬15 min walk
  • ‪The White Swan - ‬4 min drive
  • ‪The Wheatsheaf - ‬6 min drive
  • ‪The Cheshire Yeoman - ‬8 min walk
  • ‪The Chimneys - ‬2 min drive

About this property

Woodhey House Hotel

Hotel near Cheshire Oaks Designer Outlet
A garden, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Woodhey House Hotel. For some rest and relaxation, visit the sauna or the steam room. The on-site Regional cuisine restaurant, WOODHEY RESTAURANT, serves dinner. In addition to a health club and conference space, guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • An indoor pool and an outdoor pool
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • A banquet hall, a front-desk safe, and free newspapers
  • A TV in the lobby, a 24-hour front desk, and concierge services
Room features
All 75 rooms feature comforts such as 24-hour room service, as well as perks like safes and WiFi.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with shower/tub combinations and free toiletries
  • Plasma TVs with satellite channels
  • Free infant beds, daily housekeeping, and desks

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (surcharge)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: GBP 13.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • WOODHEY RESTAURANT
  • WOODIS

Things to do

  • Health club
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,768 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1960
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 13.95 per person
  • Pet fee: GBP 20 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: GBP 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Chester North Woodhey House
Mercure Chester North Woodhey House Ellesmere Port
Mercure Chester North Woodhey House Hotel
Mercure Chester North Woodhey House Hotel Ellesmere Port
Mercure Woodhey
Woodhey House Hotel Hotel
Woodhey House Hotel Ellesmere Port
Woodhey House Hotel Hotel Ellesmere Port
Mercure Chester North Woodhey House Hotel

Frequently asked questions

Does Woodhey House Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 7:00 AM–9:00 PM.

Is Woodhey House Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of GBP 20 per pet, per stay. Service animals are exempt from fees.

How much is parking at Woodhey House Hotel?

Self parking is available for a fee.

What time is check-in at Woodhey House Hotel?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of GBP 20 (subject to availability).

What time is check-out at Woodhey House Hotel?

Check-out is at noon.

Where is Woodhey House Hotel located?

Situated in the suburbs, this hotel is 2.2 mi (3.6 km) from The Wirral Country Park and within 9 mi (15 km) of Chester Zoo and Eastham Country Park. Ness Botanic Gardens and Countess of Chester Hospital are also within 9 mi (15 km). Little Sutton Station is 18 minutes by foot.

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Woodhey House Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 68 out of 379 reviews
Rating 8 - Good. 122 out of 379 reviews
Rating 6 - Okay. 95 out of 379 reviews
Rating 4 - Poor. 61 out of 379 reviews
Rating 2 - Terrible. 33 out of 379 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Amenities
Disliked: Staff & service
Nothing really jumps out at me about the property
Stayed 3 nights in Mar 2020

10/10 Excellent

Jenny

Stayed 3 nights in Feb 2020

4/10 Poor

Dave

Disliked: Property conditions & facilities, room comfort

Honest review

The staff worked hard as there weren’t enough of them, radiators not working in room 236 (complained first night nothing changed) and no hot water from shower, several people sent there food back to the kitchen from the restaurant. Front of house in restaurant greeted people saying “sit anywhere bruv” This stay reminded me of Faulty towers.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Clean hotel just needs updating in the rooms
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Functional, lacking atmosphere

Not the place for a romantic weekend, but functional and pretty good if you have a dog.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Friendly staff on reception. Fire alarm rung at breakfast and staff should have come out of kitchen to offer guidance. Breakfast cold and limited choice
Stayed 1 night in Feb 2020

10/10 Excellent

Jess, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had a very fancy atmosphere without making me feel completely out of place. we had a room on the corner of the building and had two windows, it was lovely.
Stayed 1 night in Feb 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Avnish

Liked: Staff & service, room comfort

Mediocre hotel, great location

Room we had was not great, looks like rooms need to be renovated, We were upgrade to a suite which was only better in size 2 plug sockets for the room of which 1 was used for the kettle
Stayed 2 nights in Feb 2020

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Comfortable room but luke warm food

Everything was fine apart from the temperature of the food. I phoned to order my food and said I would like it in my room and I would collect it. When I went downstairs it was just open on a tray with no cover in reception. I felt it and it was just warm. I asked for a cover but they were unable to find a lid or a piece of foil to cover it with so I had to walk to the lift to 2nd floor and to room 315 I think! The food was barely warm and the carrots and broccoli were hard. Not satisfactory. I thought there was no point in complaining as they didn’t seem to care. I shall not be eating there again.
Stayed 1 night in Feb 2020

10/10 Excellent

Steve, Birkdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, nice big hotel and car park, comfortable room, breakfasts was superb
Stayed 1 night in Feb 2020

10/10 Excellent

DA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Nicky, Liverpool

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel actually a hidden gem. The staff are amazing too!! From Michaela and the other lady in reception to Mark the barman and the guy at breakfast all so helpful and a true asset to this hotel. Lovely pool area and a great steam room and sauna too. The changing rooms do need a bit of tlc but my only gripe. Room was quite large with really nice bedding and fittings. Large bathroom with a great shower too. The staff can’t do enough for you at this hotel and we will definitely return again and again. Breakfast was amazing with plenty of choice and again a nice young man who was friendly and helpful. See you soon mercure chester North!! Thanks :)
Stayed 1 night in Feb 2020

4/10 Poor

Nick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

I stayed in your hotel by myself Friday the 31st of January 2020. , booked in about 4.30 pm ish and got settled in nicely , I went down to the bar for a couple of hour which was fine then went to bed around 9 pm ish and went to sleep , I was woken by a strange women in my room stood next to my wallet and car keys looking rather shifty ? I asked her what she was doing she replied oops sorry wrong person ? I asked how she got into my room she said down stairs had issued a key ? How could this happen she didn’t know my name and definitely didn’t look like me ? I asked her for the key in which she gave it to me and left quite quickly , I rang down stairs with no answer , I looked my door again and stuck a chair behind it , I didn’t sleep at all that night for this reason , she was stood next to my wallet n car keys and there was obviously something on her mind like sterling them , my car is a brand new Mercedes AMG too , I left at 8 am the following morning in which I asked for management to complain , no management was in ? The gent I spoke to on your desk was called Jacob in which he said he would get management to ring me and here we are on Monday after chasing them every day and 3 times today talking to one of your staff members called michkala in which she said there not in while 10 am and would ask them to call me straight away ? No body had called ? Rang back twice and been told they are buisy ? Oh and on the way home on Saturday Jacob rang me in which he said he had just
Stayed 1 night in Jan 2020

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable well placed good staff only down side was the bar was closed and no food on for the night ! Dogs made very welcome!
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Its was central for visiting local attractions . Chester zoo was close and local shopping was great along with great selections of restaurants
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities, room comfort
There was an 18 birthday party at the hotel. It was like a rave, the noise was so loud you could hear it all over the
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort

The breakfast was very disappointing.

The room was tidy and clean but overly hot. It was a long time before the temperature dropped sufficiently after turning down the radiator. The breakfast was buffet in style; inadequately cooked sausages, overcooked tomatoes, overcooked fried eggs.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Well the room was clean but there was just a Net that had a hole in it, & it hadn’t been hemmed or ironed at the window It just looked like a bit of rag The bathe had rust marks around the overflow that just looked liked poo It was reported
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked 3 double rooms. Excellent check in and service. Very clean although rooms a bit dated. One of the rooms had no hot water in the morning which resulted in one couple having cool/cold showers
Stayed 1 night in Dec 2019

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Not up to the standard I’d expect from this chain

The bed was not comfortable, the pillows were too soft. The sink in the bathroom had a crack in it and the wall could do with a lick of paint
Stayed 1 night in Dec 2019