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布魯克霍爾飯店的評分

3 out of 5
布魯克霍爾飯店
Heath Lane, Childer Thornton, Ellesmere Port, England

評論

8.2

非常好

10 分，有夠讚；215 則評論中有 77 則" "
8 分，不錯哦；215 則評論中有 95 則" "
6 分，一般般；215 則評論中有 21 則" "
4 分，不太好；215 則評論中有 12 則" "
2 分，很糟糕；215 則評論中有 10 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

7.6/10

住宿環境和硬體

8.0/10

環保程度

評論

10/10 有夠讚

linkang

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
园林式花园庄园酒店，可惜我们只是为赶路借宿一晚未充分享用。
园林式花园庄园酒店，可惜我们只是为赶路借宿一晚未充分享用。
於 2018 年 7 月住了 1 晚

8/10 不錯哦

Nicholas

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was a lovely Hotel in a a rural location but close to amenities, and restaurants. Very friendly staff.
於 2024 年 3 月住了 1 晚

8/10 不錯哦

Bev

喜歡：整潔度和住宿環境和硬體
於 2024 年 3 月住了 1 晚

6/10 一般般

Damian

喜歡：整潔度
Nice clean room but was very noisy. Zero sound proofing and couod here next door clearly as if they were in the same room. Location not practical either.
於 2024 年 2 月住了 1 晚

10/10 有夠讚

Leanne

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stunning venue. And extremely friendly staff. We had a lovely stay
於 2024 年 2 月住了 2 晚
Michal 於 2024年2月18日回覆
Thank you for your review and staying at the Brook Hall Hotel.

10/10 有夠讚

Jamie

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Angela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely staff
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Matthew

商務旅客
不喜歡：整潔度、員工素質和客房舒適度
Very disappointing don’t waste your time or money
Amazing looking property, but looks can be deceiving. Very loud guests, no hot water & no breakfast. The manager is about as useful as an ashtray on a motorbike. It took me three weeks to get an invoice after countless phone calls, in the end I had to drive to the property to demand my invoice. The manager was very rude & when questioned about a refund for the hotel & food, she made the whole incident to be my fault 😩
於 2023 年 10 月住了 4 晚

10/10 有夠讚

Anthoney

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚

2/10 很糟糕

Margaret

不喜歡：員工素質、住宿環境和硬體和客房舒適度
Worst Hotel I have ever stayed in.
The room had a damp smell. Tell tale sign was it still had a dehumidifier in the corner of the room. Waiter was unable to provide a drinks menu with prices and no itemised bill given when paying. Breakfast was not cooked properly and had to be returned and the cappuccino from the coffee maker in restaurant was cold. Not drinkable. We both left with bites after 1 night in the room.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Alec

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Oasis in Ellesemere Port
This is a fabulous small hotel in a very quiet spot in Ellesmere Port, with lots of charm, character features, and a beautiful garden. The staff are fabulous in all parts of the hotel. The restaurant serves lovely food at a fair price, served with a smile and warmth. The hotel has a rural feel, but is a short drive away to Liverpool, Hoylake for the golf, and pretty Chester, not to forget things to do nearby. Well done Brook Hall!
於 2023 年 7 月住了 1 晚

10/10 有夠讚

glen

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 7 月住了 3 晚

8/10 不錯哦

Phillip

於 2023 年 6 月住了 1 晚

6/10 一般般

Christine

情侶出遊
After meeting people to go for a meal upon return the building had been locked up 4 of us were unable to gain entry had to ring a friend to get them out of bed as they were staying there to let us in.Complained the next morning receptionist said she had just missed us and the night porter must have been running late. Later the Hotel tried to claim the door was open luckly for us our friend heard and told them it was locked and he wasn't happy about being woken to get out the bed
於 2022 年 8 月住了 2 晚
Guest relations 於 2022年9月2日回覆
Good afternoon Christine,May I take the opportunity to apologise at being unable to find an open door and having to wake a friend up.It is highly unusual for our night porter to arrive late for work and we will most certainly look in to the reason behind this and the matter will be addressed accordingly.Once again I apologise for any inconvenience caused to you and your friends.Kind regards.

10/10 有夠讚

Andrew

於 2022 年 5 月住了 1 晚
Reception 於 2022年5月17日回覆
Thank you for taking the time to leave a review.

8/10 不錯哦

Les

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay at Brook Hall Hotel
Comfortable room with perhaps the most comfortable bed I've slept in for a while. Nice walk in shower too
於 2022 年 5 月住了 1 晚
Reception 於 2022年5月17日回覆
Thank you for taking the time to leave us a review. We are so leased you found our beds so comfortable. Kind regards

10/10 有夠讚

Louisa

於 2022 年 5 月住了 1 晚
Reception 於 2022年5月11日回覆
Thank you :)

4/10 不太好

Steven

於 2022 年 5 月住了 1 晚
Reception 於 2022年5月11日回覆
Disappointed by this review, you should have spoken with reception and we would have addressed any issue's you had Steven.

10/10 有夠讚

Marc

於 2022 年 4 月住了 1 晚
Reception 於 2022年5月11日回覆
Thank you Marc.

8/10 不錯哦

Simone

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
The property was in a very quit are ,staff was really wecoming and pleasant, its my second time there and will be visiting again .
於 2022 年 4 月住了 2 晚
Reception 於 2022年4月19日回覆
Good morning Simone, Thank you for taking the time to leave a review. We are pleased you enjoyed your stay with us and hope we can welcome you back for a 3rd stay very soon. Kind regards

10/10 有夠讚

Hristiyan

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 2 晚
Reception 於 2022年4月19日回覆
Thank you for your review. We are pleased you enjoyed your stay with us and hope to welcome you back soon.

10/10 有夠讚

Micheal

於 2022 年 4 月住了 1 晚
Pam 於 2022年4月26日回覆
Thank you for taking the time to leave a review Michael. We hope you will visit again soon. Kind regards

4/10 不太好

Claire

親子旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
The hotel is beautiful and I have absolutely no problems with the facilities. However, they had done a business deal with Expedia which leaves the customers out of pocket and customers have to pay more money at check-in. I booked to stay here with my 2 children (1 adult, 2 children aged 12 & 10). When I arrived I heard the receptionist telling someone on the phone that this has happened to a few people and they needed to pay more for a bigger room. As I checked in they told me the same, that the booking I had made was for one room but they could not accommodate 3 people in the room and I needed to upgrade and pay more money. They blamed Expedia and criticised me for booking through a 3rd party and not coming direct to them. I had 2 tired & hungry children, it was about 8pm and we had tickets the next day for Chester Zoo and we live 2 hours drive away so I was left with no option but to do this. I have a business and understand I why a company may make a business arrangement with a 3rd party (such as Expedia) to increase custom and bookings. However, if this business deal goes wrong, the customers should not be left to foot the bill.
於 2022 年 4 月住了 1 晚
Reception 於 2022年4月19日回覆
Good morning Claire, I am pleased you enjoyed your stay and saddened that it was marred by your booking experience. As I explained to you at reception, there was no problem with expedia or our reservation system. The problem arose when your husband booked you a room for your stay with us and he booked a double room instead of a triple. As I am sure you can understand, a triple room is more expensive than a double. I upgraded your room to our Superior Family Suite but only charged you the cost of a triple room upgrade. I hope this explains things to you more clearly.

2/10 很糟糕

Nicola

於 2022 年 4 月住了 2 晚
Pam 於 2022年4月26日回覆
Good morning Nicola, So sorry that you appear not to have enjoyed your stay with us. Had you have spoken to reception maybe we could have addressed some of your issues. Kind regards

4/10 不太好

Graham

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rubbish. Adam was the only decent one here.
No meet and greet. Chef will finish early and leave bar tender to do the cooking. Most menu items sold out. Or he just doesn’t know how to cook it?? Wasn’t sure which to be honest. Dirty hallways and stairs for 2 days nobody would get the hoover out. Land lady absolutely wasted infront of customers and even lied to us about going to get the bartender. There is much more for me to say but I will stop now. Overall very disappointing. Won’t be going back again. I hope the landlady will see this. She was a disgrace to the hospitality industry.
於 2022 年 4 月住了 2 晚

10/10 有夠讚

Kathleen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Main areas in hotel a bit tired but the actual rooms were lovely. All the staff were really helpful and kind nothingbwas too much trouble. Thank you
於 2022 年 4 月住了 1 晚
Reception 於 2022年4月19日回覆
Good morning Kathleen. Thank you for taking the time to leave a review. I am pleased you enjoyed your stay with us and hope we can welcome you back again soon. Kind regards.

2/10 很糟糕

Claire

於 2022 年 4 月住了 1 晚

10/10 有夠讚

Ginageorgiana

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I liked everything
於 2022 年 3 月住了 1 晚
Reception 於 2022年4月19日回覆
Good morning Gina Thank you for taking the time to leave us a review. We are pleased you enjoyed your stay and hope we can welcome you back for a future stay with us soon.

8/10 不錯哦

Christopher

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value
Nice hotel, good food and comfy bed. Good breakfast in the morning, friendly and attentive staff, would definitely stay again
於 2022 年 2 月住了 1 晚

4/10 不太好

Mick

商務旅客
喜歡：整潔度、住宿環境和硬體和客房舒適度
The room was cold and the bathroom was freezing. The Breakfast Dining Room was in a different place to the Dinner Dining Room. I was not told about this and although breakfast was from 7am, it was 8.15 before I found anyone in a large deserted hotel.
於 2022 年 1 月住了 1 晚

4/10 不太好

Samantha

情侶出遊
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
The room I had booked was different to the one we were given. We had booked a room with a spa bath and was given one with a shower instead. We told reception and they did change our room to one with a spa bath and the room was lovely but we couldn’t enjoy our stay as there was no hot water so we couldn’t even use the jacuzzi which was disappointing and ruined our stay as that was the main reason why we booked. When we tried to contact reception there was no answer. I wasn’t able to get a shower this morning because there was still no hot water. I was seriously unhappy with the facilities and wouldn’t recommend staying at brook hall hotel.
於 2021 年 12 月住了 1 晚

10/10 有夠讚

Michael

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Dog friendly
Lovely stay together with our dog - they made us all very welcome.
於 2021 年 12 月住了 1 晚

2/10 很糟糕

SVG

商務旅客
於 2021 年 11 月住了 1 晚

10/10 有夠讚

Lars-Åke

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 3 月住了 1 晚

8/10 不錯哦

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 2 月住了 2 晚

4/10 不太好

rose

喜歡：住宿環境和硬體
不喜歡：員工素質和客房舒適度
Old and isolated
My room was on the ground floor at the back of the building and so nice and quiet and was spacious and nicely decorated, so my first impressions were favourable. However, my reason for staying had been for a nice relaxing evening with a bath (pictures of which had inspired my hotel choice), then room service, then sleep. Sadly the room was far too cold, with the heater switched off, and took hours to warm up. I resorted to lying in bed whilst waiting as a refuge from the cold. Many of the amenities listed on hotel.com were absent and there was no room service menus, nor phone or electronic means of ordering. There was also no phone reception in my room, making contacting the front desk impossible without going there in person, surely quite contrary to the idea of room service, should such a service exist in this hotel. In the end I gave up waiting for warmth and went to bed cold and hungry. In the morning I did use the bath, though the bathroom remained cold, being the furthest place from the heater. All in all a very disappointing stay. The following amenities were listed in the hotel.com app, but there was no evidence of any of them during my stay: 24 hour room service Dry cleaning/laundry service ATM/banking Slippers Pillow menu Turndown service iPod docking station Phone The following items were present, but disappointing: Down comforter - maybe down, definitely very thin. TV with digital TV channels - basic Freeview. Disconnected from wifi
Small heater next to bed inadequate to quickly heat room, and would have to be unbearably hot to heat the bathroom furthest away from it
Ornate headboard dusty and off-putting
The only paper in the room, inexplicably provided with a pencil. No hotel info. No room service menu. No do not disturb sign
Ground floor windows opening onto darknes concealing a strip of grass then a patchy hedge then a field. Only the one on the left locked which was unsettling
於 2020 年 2 月住了 1 晚

10/10 有夠讚

robin

團體旅遊
喜歡：員工素質和住宿環境和硬體
於 2019 年 12 月住了 1 晚

8/10 不錯哦

Jackie

家庭旅遊
喜歡：客房舒適度
於 2019 年 11 月住了 1 晚

8/10 不錯哦

Mike

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 10 月住了 1 晚

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度和住宿環境和硬體
Lovely place but not for veggies
Someone ordered drinks against my room. Restaurant didn’t argue but couldn’t take off the bill. Reception also didn’t argue but took a while to remove it. Shower was cold. Bed gave me back ache. Only one veggie main on the menu but it was very delicious. Car park needs an update.
於 2019 年 9 月住了 2 晚

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
Staff were extremely welcoming and looked after us. Room was clean but a little outdated.
於 2019 年 9 月住了 1 晚

6/10 一般般

真實旅客

家庭旅遊
No vegetarian option on breakfast menu. Room right next to Reception Suite - loud music until early hours. No welcome information in the room eg: meal times, checkout time and use of TV. Key cards did not retain magnetisation - needed to go to Reception to get them remagnetised each time. Very poor phone signal in and outdoors.
於 2019 年 6 月住了 2 晚

10/10 有夠讚

真實旅客

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Food and service was great .Lovely outlook and location.
於 2019 年 5 月住了 1 晚

8/10 不錯哦

Andy

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 2 晚

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Brook Meadow
Very comfortable quiet and relaxing great garden
於 2019 年 4 月住了 1 晚
Gemma, Guest Relations 於 2019年5月1日回覆
Good Morning, Thank you for your lovely review. Kind Regards Gemma

8/10 不錯哦

Anthony

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
nice hotel
hotel really nice. catering not much best to use for room only. ate out for evening meal and breakfast. only downside hotel fire alarms went off at 6am so ended up evacuating to eventually be told " briefly" false alarm
於 2019 年 4 月住了 1 晚
Gemma, Guest Relations 於 2019年4月17日回覆
Good Morning, Please let me take this opportunity to apologise on behalf of our guest who accidentally set the fire alarm off. Kind Regards Gemma Guest Relations

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2019 年 3 月住了 1 晚
Gemma, Guest Relations 於 2019年4月10日回覆
Thank you for your 5 out of 5 Review. Kind Regards Gemma Guest Reations

8/10 不錯哦

Tony

喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2019 年 1 月住了 1 晚
Gemma, Guest Relations 於 2019年3月9日回覆
Hi Tony, Thank you for your review we are glad to see you have enjoyed your stay at Brook Meadow. Kind Regards Gemma Guest Relations

4/10 不太好

Jono

不喜歡：員工素質和住宿環境和硬體
Inaccurate information provided by hotel staff Informed on arrival that the restaurant was closed that night but would reopen the following day. The following day advised restaurant closed.
於 2018 年 12 月住了 2 晚
Gemma - Guest Relations 於 2019年1月12日回覆
Good Evening Jono, Thank you for taking the time to leave some feedback - we welcome all feedback from our guests. We apologise for out restaurant not being open during your stay. Kind Regards Gemma - Guest Relations

8/10 不錯哦

Maureen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚
Gemma - Guest Relations 於 2019年1月12日回覆
Good Evening Maureen, Thank you for you 4 out of 5 stars review. We appreciate all guest feedback. Kind Regards Gemma Guest Relations