The clerk who checked us in was very nice, knowledgeable, and friendly. This was a plus. Our room, on the other hand was flawed as follows: Key cards did not work from one day/evening to the next requiring visits to front desk for new cards. The TV was "stuck" on one channel and could not be changed with the remote; staff did not know how to correct. The handle on the bathtub/shower came off. Very low water pressure in the sink faucet. We were asked and agreed to "go green" and use the same towels for three days; however there were no towel bars to spread them out on to dry (It's impossible to enjoy drying on towels that are still wet or piled up.). The bathroom appeared to have been a converted from an ADA room. All in all, especially with the high price we paid for this room, we were not pleased with our stay and probably will not stay at another Wyndom property, at least any time soon.