Nice place the only problem they dont accept payment by expedia before to get in the hotel i had to pay again when i showed up at counter
Marvin
2/10 很糟糕
Andrew A
2023年9月17日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
I booked and did a prepaid reservation via Expedia for this property for my husband. I received an email confirmation showing that it was fully paid as well as verifying the funds were withdrawn from my credit line. When my husband, who was not feeling well in the first place arrived he was told that the reservation was canceled… even though we have a fully paid receipt from Expedia from the hotel. He ended up having to pay again just to get in a room to get some sleep. I reached out to Expedia for resolution, and they said they were unable to reach the hotel as the office was closed. I hold both Expedia and the hotel responsible for the situation and once he checks out I will work via my credit card for resolution. I have been in the travel industry for over 30 years, and currently work at an airline and part time at a hotel in the front desk capacity. There is definitely a mistake here and no one wants to be responsible. I have never had such a bad experience with Expedia. I am not at the property, but my husband said the staff was uncaring, on empathetic, and unprofessional.
Andrew A
於 2023 年 9 月住了 1 晚
8/10 不錯哦
Camilo
情侶出遊
2023年9月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Comfortable property that is well kept and has good amenities. Staff was always very pleasant. The main downside was distance from el Peñol and Guatape. Overall good value property.
Camilo
於 2023 年 9 月住了 1 晚
6/10 一般般
Yuliana a
家庭旅遊
2023年8月26日
不喜歡:客房舒適度
En general bien, pero demasiado tramite para el chein y chekout, y nos dijeron que era hasta la 1 y en el hotel nos sacaron a las 12 del dia
Yuliana a
於 2023 年 8 月住了 1 晚
10/10 有夠讚
Tashika
團體旅遊, 家庭旅遊
2023年7月30日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Espectacular todo y la vista lo unico q recomendaria seria las camas un poco mas comodas ya wue son un poco duras
Tashika
於 2023 年 7 月住了 4 晚
10/10 有夠讚
Andres
2023年7月25日
喜歡:員工素質、住宿環境和硬體和客房舒適度
Muy bueno
El hotel es muy lindo, tiene una ubicación espectacular, la piscina es muy bonita, grande, amplia, 2 Jqcuzzis espectaculares, los meseros van hasta la zona de piscinas y te atienden y llevan los pedidos sin ningún problema.
Andres
於 2023 年 7 月住了 1 晚
10/10 有夠讚
norby
2023年7月23日
喜歡:整潔度和員工素質
Los jardines . Me encantaron la vista que tienes desde diferentes ángulos divinas . 🌺🌺🌺