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Hotel Santa Elena

3.0 star property
A peaceful retreat where travelers can enjoy exceptional dining in a natural setting, just steps away from a provincial park

Choose dates to view prices

Hotel Santa Elena, in a provincial park, offers a retreat for nature lovers. Its restaurant, Mansion Orrantia, serves local and international dishes with garden views that change throughout the day. Guests appreciate free WiFi and self parking.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
  • Room service
The current price is NT$1,478
NT$1,759 total
includes taxes & fees
May 26 - May 27
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About this property

Hotel Santa Elena

  • Hotel in a provincial park
  • A terrace, a garden, and a bar are just a few of the amenities provided at Hotel Santa Elena. The on-site local and international cuisine fine-dining restaurant, Mansion Orrantia, offers breakfast, lunch, dinner, light fare, and al fresco dining. Stay connected with free WiFi in public areas.
  • Additional perks include:
    • Free self parking
    • Cooked-to-order breakfast (surcharge), a roundtrip airport shuttle (surcharge), and smoke-free premises
    • Concierge services, luggage storage, and a banquet hall
  • Room features
  • All guestrooms are individually furnished, and have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free bottled water.
  • More conveniences in all rooms include:
    • Egyptian cotton sheets, pillowtop mattresses, and down comforters
    • Bathrooms with rainfall showers and shampoo
    • 32-inch flat-screen TVs with cable channels

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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 150 for adults and MXN 120 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Frequently asked questions

Is Hotel Santa Elena pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Santa Elena?

As of 2026/5/24, prices found for a 1-night stay for 2 adults at Hotel Santa Elena on 2026/5/26 start from NT$1,478, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Santa Elena?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Santa Elena?

Check-out is at noon.

Does Hotel Santa Elena provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Santa Elena located?

Situated in a provincial park, this hotel is steps from El Fuerte Plaza, Municipal Palace, and Sacred Heart of Jesus Church. El Fuerte Museum and Bosque Secreto are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.2

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 48 out of 88 reviews
Rating 8 - Good. 24 out of 88 reviews
Rating 6 - Okay. 9 out of 88 reviews
Rating 4 - Poor. 3 out of 88 reviews
Rating 2 - Terrible. 4 out of 88 reviews

Reviews

Verified

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was courteous.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It's in the middle of the town with views of the park. Very traditional Mexican style.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing old hotel with 20 ft ceilings and original doors and hardware. The interior courtyard is open to the sky. The location adjacent to the Zocalo is great, but can be noisy at night. Guests should plan on seeing the Zorro show on the other side of the Zocalo.
View from our room.
Hotel Santa Elena
Tourist train at Zocalo
Hacienda/Hotel for Zorro Show
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made us welcome from the moment we arrived and went the extra mile to ensure we have everything we needed. Great location and best restaurant in town.
Stayed 2 nights in Apr 2023
Verified

2/10 Terrible

Josefina

Disliked: Cleanliness, amenities, property conditions & facilities
Said it had free parking which was a lie,had to find another hotel in person last minute
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful colonial building, extremelly well maintained, super clean
Stayed 1 night in Jan 2023
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the main square. Beautiful old building, lovely room. The clock in the square seemed to ring throughput the night, heard it when awake, didn't actually wake me, but might if you're a light sleeper.
Verified

10/10 Excellent

Godier Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Robert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Even though we reserved a room 3 months in advance we were given a room facing the street. We then requested a room toward the back but were told the street noise would end around 9 pm. We were tired from a 6 hour drive but said OK. Wrong! The street noise could not be blocked out and continued until the wee hours of the morning. When we tried the in room safe the lady said "it doesn't work" no reason, no alternative. When opening the side door to the balcony the window shade fell between the top of the door and the wall and since that the door was about 10 feet tall, we could not close the door. There was no seal at the bottom of the shower door so water came out onto the bathroom floor. Not a good experience.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, limpio, ambiente familiar
Stayed 1 night in Mar 2026
Verified

8/10 Good

María Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está súper bien ubicado, además que es un edificio histórico. Cuenta con un restaurante adentro de la propiedad con excelente calidad en los alimentos. El hotel es antiguo, pero bonito. Necesita remodelación en las habitaciones.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

José Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal de aseo comenzó desde las cinco de la mañana con demasiado ruido.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Christian

Liked: Cleanliness, property conditions & facilities
El personal es muy amable lo malo es que pasan muchos coches frente al hotel nos dieron una habitación frente a la calle, y no pudimos dormir por el paso de los coches con música
Stayed 1 night in Jan 2026
Verified

4/10 Poor

christopher

Al llegar nadie me abrió y aún no eran las 10pm y en el che in decía que era hasta las 12 la reserva
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

aries

Liked: Cleanliness, staff & service, property conditions & facilities
Si fue fácil
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria Alejandra

Liked: Staff & service
Bonito hotel y el personal muy amable
Stayed 1 night in Dec 2025
Verified

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities
El espacio y la comodidad de las camas
Stayed 1 night in Dec 2025
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entra luz por puertas no tienen posibilidad de tapar la entrada de luz buen servicio excelente ubicación
Stayed 1 night in Nov 2025
Verified

8/10 Good

Alejandra

Liked: Cleanliness, property conditions & facilities
Habitaciones limpias, lugar céntrico, solamente que si te toca un cuarto pegado a la calle hay demasiado ruido. De ahí en fuera, perfecto!
Stayed 2 nights in Oct 2025
Verified

2/10 Terrible

Raymundo

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel que no tiene agua caliente y sin internet y cobran y ofrecen cosas que no tienen
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Daniela W Morales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecta ubicación
Stayed 1 night in Oct 2025
Verified

8/10 Good

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gusto el estilo y ubicación del hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Arenita

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in Jul 2025