Bed bug infestation - While finding a pest in a hotel is a nightmare, the way management handled it was even worse. When we informed the front desk, their only solution was to move us to another room. They refused our simple request for dry cleaning for our clothing and luggage, even though those items were now likely infested. The response? "The manager isn't in today, so there's nothing we can do."
It got worse when we called Hilton Corporate. A supervisor named Malik was incredibly rude, essentially telling us that because he doesn't stay in hotels, he "doesn't care" about the situation. No apology, no immediate help, and zero accountability for a major health code violation.
For those who don't know, bed bugs are "hitchhikers." They crawl into the seams of your suitcases and the folds of your clothes. If you take even one female bug or a few eggs home, you are looking at: 1.Thousands of dollars in professional extermination costs. 2.The potential need to throw away your mattress, couch, and clothing. 3.Months of emotional trauma, insomnia, and being bitten in your own sleep.
By refusing to help us decontaminate our gear, this hotel is essentially okay with us bringing an infestation back to our home. They treated a high-risk health hazard like a minor "inconvenience."
Avoid this hotel at all costs. There is no "Hilton Standard" here—just a dirty room and a management team that will leave you stranded once they have your money.