We are glad to read that you enjoyed your overall stay with us. It was a great pleasure having you here as a guest and we very much hope you will be visiting us again soon.

Dear Ridhina,Thank you for taking the time to tell us about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

Dear Mohammad,Thank you for taking the time to tell us about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

Dear Mark,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Donna, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a great stay and enjoyed your breakfast and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Alvina,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and found the location convenient and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Michelle,Thank you for taking the time to tell us about your stay, We are glad to hear you found your stay clean and comfortable and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Shaun,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Jill, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Angus,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express WEST EDMONTON-MALL AREA.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at vbehal@hiecws.com.Sincerely,Vivek Behal Duty Manager

Dear Doreen,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Brad,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Sean,Thank you for taking the time to leave a 5 out of 5. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Jerry,Thank you for taking the time to leave a kind review. We apologize for any issues you faced in finding the location of our hotel, we hope this did not inconvenience you. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Paul,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Bernice, Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Winston, Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found the location convenient. We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Hi Kevin,Thank you for taking time and giving us your honest feedback. I have updated your request to your profile that you need room on the top floor and away from elevators. I sincerely apologize for the inconvenience caused to while staying with us and really want to change your perception towards the hotel on your next visit.Thanks,VivekDuty Manager

Dear Franklin Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Joanne, Thank you for the kind review, we are delighted to hear you had a wonderful stay and enjoyed your breakfast. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Tim,Thank you for the 5 out of 5! We appreciate the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Anh,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Omar, Thank you for taking the time to tell us about your stay. We appreciate the kind feedback and we are sorry to hear you found the room noisy. We hope this did not inconvenience you. Thank you again and we hope to make it up to you.Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Usman, Thank you for taking the time to tell us about your stay. We are delighted to hear you enjoyed your breakfast and had a great experience with our team. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Guest,Thank you for taking the time to tell us about your stay! We are glad to hear you enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Amy,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a wonderful stay and enjoyed your time with us and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Myles,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Robert,Thank you for taking the time to tell us about your stay, We are glad to hear you enjoyed your time with us and found it clean and comfortable. Thank you for the kind review and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Randy,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Samantha,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Janet,Thank you for taking the time to tell us about your stay! We are delighted to hear you had a great experience with our team, we appreciate the kind comments and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Omran,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely, clean and comfortable stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Susan,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and enjoyed breakfast. Thank you again and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Robert,Thank you for taking the time to leave a kind review. We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Bozena, Thank you for taking the time to leave a 5 out of 5! We are delighted to hear that you had a lovely stay and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Rita, Thank you for taking the time to tell us about your stay! We are glad to hear you had a wonderful stay and had a great experience with our team. Thank you for the kind feedback and we hope to see you again soon!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area

Dear Corly,It is highly upsetting to see a low rating feedback and I believe me, and the Hotel Manager already had a conversation with you about this that due to safety measures we as a hotel not allowed to run piping hot water into the rooms that you requested for your back. I apologize for not meeting up your expectations. Kind regards,VivekDuty Manager

Dear Katelyn,Thank you for taking the time to tell us about your stay! We are thrilled to hear you enjoyed your time with us and found it convenient and clean!Sincerely,Aryan Khangura - Guest Experience ChampionHoliday Inn Express and Suites West Edmonton Mall Area