外觀

評論

9.6

好極了

10 分,有夠讚;1001 則評論中有 852 則" "
8 分,不錯哦;1001 則評論中有 111 則" "
6 分,一般般;1001 則評論中有 26 則" "
4 分,不太好;1001 則評論中有 7 則" "
2 分,很糟糕;1001 則評論中有 5 則" "

9.8/10

整潔度

9.8/10

員工素質

9.6/10

設施服務

9.6/10

住宿環境和硬體

9.4/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質和住宿環境和硬體
窗户太小,面朝庭院毫无风景
於 2019 年 6 月住了 1 晚

10/10 有夠讚

WAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 2 晚

8/10 不錯哦

KaKin,Hong Kong

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Historical&perfect location.Most of the staffs gd
We started by a very warm welcoming and greeting from frontdesk staff upon checkin. Concierge staffs are also very helpful by providing us necessary tips for dining. Restaurants staffs, and , health club staffs (impressive) are very very warm and sincere. Food in Number One and also in the nice French restaurant is impressive. However, we need to express our discontent, that after two nights, our bed sheets were not changed (where hotel policy was supposed to change every other night). We were initially ok, then we called to change the bed sheets for ourselves during our visit to health club. After coming back two hours later, those bed sheets were not changed neither. This really disappointed us. Besides, the fan sound is too big and annoying during sleep.
於 2018 年 10 月住了 3 晚

8/10 不錯哦

Jess

喜歡:整潔度和員工素質
TV didn’t work in the room for the first two nights. Staff initially offered to move us to a new room but then retracted the offer and instead offered a key to a room with a tv until they could fix it the next day. Not a great solution.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Gordon

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent hotel and excellent staff. Couldn’t as for anything better.
於 2024 年 4 月住了 2 晚
Andrew McPherson 於 2024年4月23日回覆
Dear GordonAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Steve

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Terrific staff!
於 2024 年 4 月住了 2 晚
Andrew McPherson 於 2024年4月23日回覆
Dear SteveThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Isis

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel with lovely staff right in the middle of Edinburgh. Very accommodating and discrete. Will come again
於 2024 年 4 月住了 2 晚
Andrew McPherson 於 2024年4月22日回覆
Dear IsisAllow me to thank you for finding the time to write your lovely comments about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Dawn

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I booked this stay for my parents so they can go on their dream trip. They said the hotel was gorgeous, clean, and the staff was amazing, specifically Andrew who recommended places and checked in with them frequently to make sure they were enjoying their trip. The location was perfect and there was so much to do within walking distance. Highly recommend and my parents want to go back soon!
於 2024 年 3 月住了 5 晚
Andrew McPherson 於 2024年4月12日回覆
Dear Dawn, Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

CHRISTINA

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We loved our stay at The Balmoral! Luxury at it's best. The staff was top-notch...always eager to assist with anything we might need. Loved the turn down service at night...we were definitely pampered during our stay here. Would highly recommend and look forward to our next stay here!
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Lillia

家庭旅遊
喜歡:整潔度和員工素質
We loved our stay at the Balmoral. Excellent service! Thank you for the little treats everyday. Nice touch!
於 2024 年 3 月住了 7 晚
Andrew McPherson 於 2024年4月4日回覆
Dear Lillia, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Max

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Wonderful Hotel and the Afternoon tea service was sublime. They accommodate my husband's dairy and egg allergies for our meals. The morning buffet breakfast was just right to start the day. Only note is hotel is right next to Waverly Station do it's a bit crowded in front of the hotel.
於 2024 年 3 月住了 4 晚
Andrew McPherson 於 2024年4月4日回覆
Dear Max,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Michael

Good service
於 2024 年 3 月住了 2 晚
Andrew McPherson 於 2024年4月3日回覆
Dear Michael, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Jonathan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff were exceptional! Stayed for 2 nights and cannot fault any aspect of the hotel, the staff from the minute you greet the consierge staff to the housekeepers 10/10. Food & Drink choice is top class. We are already looking to re-book. Honestly, ask for anything and they will do their best to assist.
於 2024 年 3 月住了 2 晚
Andrew McPherson 於 2024年3月19日回覆
Dear JonathanAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

George

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fantastic hotel 5 stars
於 2024 年 3 月住了 1 晚
Andrew McPherson 於 2024年3月12日回覆
Dear GeorgeWe would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Patricia

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The Balmoral is an oasis away from the hustle and bustle of Princes Street. We were wearily travellers and from having our car parked, to the concierge, reception and then excellent decor and size of our room we found our stay to be an experience we are very keen to repeat. The food for breakfast and dinner was again served with polite discretion and in a low no hurry way that let us unwind from our busy itinerary.
於 2024 年 2 月住了 3 晚
Andrew McPherson 於 2024年3月7日回覆
Dear Patricia,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Philippe

情侶出遊
Établissement exceptionnel, le personnel est au top. Une très belle adresse pour découvrir Édimbourg
於 2024 年 2 月住了 3 晚
Andrew McPherson 於 2024年3月4日回覆
Cher Philippe,Merci d'avoir pris le temps de poster et je suis ravi que vous ayez apprécié votre séjour avec nous ici au Balmoral.J'apprécie que vous ayez souligné l'excellent service de nos merveilleux membres de l'équipe ainsi que notre emplacement fantastique au cœur de cette ville majestueuse.J'espère sincèrement que nous aurons le grand plaisir de vous accueillir à nouveau dans le futur. De rien.Avec tous mes bons voeuxAndrew McPhersonDirecteur général

10/10 有夠讚

Elisa

於 2024 年 2 月住了 2 晚
Andrew McPherson 於 2024年3月22日回覆
Dear Elisa, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Daniel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚
Andrew McPherson 於 2024年2月20日回覆
Dear DanielThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Denise

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
My new favorite hotel!
This might be my new favorite hotel! All Rocco Forte properties are great, but I thought this one was exceptional! The proximity to the train station was super convenient, yet I never heard a single train. Service was 10/10. I can’t wait to return!
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月31日回覆
Dear Denise, Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

4/10 不太好

Antony

商務旅客
喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
Review
Bathroom was freezing, heated towel rail didn't work, reported it but hotel couldn't fix it TV didn't work reported it and then fixed.
於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月25日回覆
Dear Antony,Thank you for taking the time to share your feedback from your recent stay with us. We genuinely appreciate your valuable insights regarding your experience. I am truly sorry to learn about the challenges you faced with heating, and furthermore issues with the TV. We take your comments seriously and will use them to enhance our services and ensure a more seamless experience for our guests in the future. Your feedback is invaluable, and we hope to have another opportunity to provide you with the exceptional stay you deserve.Please feel free to reach out directly if you have any further concerns or if there is anything else we can do to make amends.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Gregory

於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年3月22日回覆
Dear Gregory,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Jeevagan,Chippenham

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Located in City centre and close to all attractions
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月23日回覆
Dear JeevaganAllow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.We hope we shall have the opportunity to welcome you back again soon.With very best regards,Andrew McPhersonGeneral Manager

6/10 一般般

victor

喜歡:整潔度和員工素質
Average. Not a five star hotel.
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月25日回覆
Dear Victor, Allow me to thank you for finding the time to review your experience at The Balmoral.I am sorry however, that you did not feel the stay was 5 star. Perhaps you will allow us the opportunity to learn further from your experience. Please do not hesitate to reach out if you wish to discuss.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Nicola

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
18th birthday treat
Absolutely amazing! Loved every minute. The staff were fabulous. Atmosphere I would say is relaxed luxury. We will definitely be coming again.
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月22日回覆
Dear Nicola Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience and thank you for choosing to stay with us for your 18th birthday treat. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support and look forward to welcoming you back again in the future.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Lindsay

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had another amazing stay at the Balmoral. Absolute outstanding. The staff couldn't do enough for us and always make us feel so special and welcome. It was a special occasion and treat for us, so worth it, we loved it. Cant emphasise enough how nice all the staff were to us and how amazing the food was. First class. Thanks to you all.
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月16日回覆
Dear LindsayThank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Suzanne

於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月16日回覆
Dear SuzanneThank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Nicolas Pascal

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Posizione eccellente, atmosfera magica, concierge e staff molto cordiali e professionali.
於 2024 年 1 月住了 4 晚
Andrew McPherson 於 2024年1月15日回覆
Caro Nicolas PasqualGrazie per la tua gentilissima recensione a cinque stelle. Sono felice che tu abbia trascorso un meraviglioso soggiorno con noi e spero davvero che avremo il grande piacere di accoglierti di nuovo in futuro. Sei il benvenuto.Con tutti i migliori auguriAndrew McPhersonDirettore generale

10/10 有夠讚

Garry

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
First Class Service
Another incredible visit
於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Garry,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Balmoral Hotel, Edinburgh
Quite a few positive points to the stay at Balmoral, but the stand out was the staff not only meeting but exceeding our expectations innall aspects.
於 2024 年 1 月住了 2 晚
Andrew McPherson 於 2024年1月12日回覆
Dear John, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Andrew

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Excellent turn down service!
於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Andrew,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Meghan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Meghan, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Robert

喜歡:整潔度、員工素質和住宿環境和硬體
Andrew McPherson 於 2024年2月20日回覆
Dear RobertAllow me to thank you for finding the time to provide a 5 star rating following your recent stay at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful stay for the family. Staff was friendly and helpful!
於 2023 年 12 月住了 2 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Sir or Madam,Allow me to thank you for finding the time to write this lovely comment about your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Martin

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Martin,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Eric

家庭旅遊
喜歡:設施服務
We thoroughly enjoyed our stay at The Balmoral. Its location is central to everything, and we walked everywhere. The heated floor in the bathroom was fantastic! We also loved that our family was given connecting rooms. Everything was easy! I would definitely stay there again and would recommend it to all my family and friends!
於 2023 年 12 月住了 3 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Eric,Thank you so much for your kind review. We appreciate you taking the time to share your experience online.We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating memorable experiences for our guests is our primary focus, and we are thrilled to know that we succeeded in making your visit special.Our team is truly dedicated to ensuring each guest feels welcomed, and I will take great pleasure in sharing such positive feedback with them.Once again, thank you for choosing The Balmoral. We appreciate your support and we look forward to the opportunity to welcome you back in the future.Wish all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

Kian

喜歡:員工素質
於 2023 年 12 月住了 7 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Kian, Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

WATANABE

喜歡:整潔度、員工素質和住宿環境和硬體
Andrew McPherson 於 2024年2月9日回覆
Dear Watanabe,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

JULIE

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Andrew McPherson 於 2024年1月12日回覆
Dear Julie, Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Emma

於 2023 年 12 月住了 1 晚
Andrew McPherson 於 2023年12月22日回覆
Dear Emma,Allow me to thank you for finding the time to rate your fabulous experience at The Balmoral.I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We are all looking forward to the pleasure of welcoming you again soon in Edinburgh to make your next stay even more memorable!With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Liam

於 2023 年 12 月住了 2 晚
Andrew McPherson 於 2023年12月20日回覆
Dear LiamThank you for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Nicola

於 2023 年 12 月住了 1 晚
Andrew McPherson 於 2023年12月20日回覆
Dear NicolaThank you for taking the time to post and for your 5 star rating. I very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Candy

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely amazing stay , Highly recommend. First class hotel.
於 2023 年 12 月住了 2 晚
Andrew McPherson 於 2023年12月20日回覆
Dear CandyThank you for your five star review and I am delighted that you enjoyed your stay. I very much hope you will consider us your home when next in Edinburgh!I wish you a most wonderful festive season ahead.With all good wishesAndrew McPhersonGeneral Manager

8/10 不錯哦

Rameen

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Andrew McPherson 於 2024年2月9日回覆
Dear Rameen,Thank you for taking the time to leave us a 5-star rating. We are thrilled to hear that you had a positive experience at The Balmoral. Our entire team is dedicated to delivering world class Scottish hospitality, and it is truly rewarding to see this reflected in your feedback.Please do not hesitate to reach out to us if you have any comments or suggestions. We welcome the opportunity to continually improve.Once again, thank you for choosing The Balmoral. We sincerely appreciate your support.With all good wishes, Andrew McPhersonGeneral Manager

10/10 有夠讚

JAMES

於 2023 年 12 月住了 2 晚
Andrew McPherson 於 2023年12月20日回覆
Dear JamesThank you for your five star rating. I am delighted that you enjoyed your stay with us and very much hope we shall have the great pleasure of welcoming you back to The Balmoral in the future.Wishing you a wonderful festival season ahead.With all good wishesAndrew McPhersonGeneral Manager

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Very comfortable and conveniently located for what we needed to do
於 2023 年 12 月住了 1 晚
Andrew McPherson 於 2023年12月12日回覆
Dear MichaelThank you for your 5 star review and I very much appreciate you taking the time to post your kind impressions.I very much hope we shall have the pleasure of welcoming you back to The Balmoral in the future.With all good wishesAndrew McPherson General Manager

10/10 有夠讚

Graeme

於 2023 年 12 月住了 1 晚
Andrew McPherson 於 2023年12月8日回覆
Dear Graham,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Tracey

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Absolutely amazing
Absolutely amazing, booked this for my daughter and her boyfriend for their 18th birthdays and they went above and beyond for them, early check in and upgrades to a suite. She had the best time, now to just give my husband a nudge and book for me to go there!!
於 2023 年 12 月住了 1 晚
Andrew McPherson 於 2023年12月8日回覆
Dear Tracey,Thank you so much for sharing. It is an absolute delight to hear that your daughter and her boyfriend had a wonderful time celebrating their birthdays. We're thrilled we could make it special with early check-in and a suite upgrade. I do hope you have the opportunity to stay in the future. We would be delighted to welcome you.With all best wishes, Andrew McPherson

10/10 有夠讚

Tamzin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Absolutely incredible, once in a lifetime opportunity
於 2023 年 11 月住了 1 晚
Andrew McPherson 於 2023年11月30日回覆
Dear Tamzin, We would like to thank you very much for choosing to stay at The Balmoral during your time in Edinburgh and for completing our customer feedback survey.We are truly delighted and proud you took away such positive impressions of your recent stay with us. The entire team is most grateful for your compliments and we look forward to welcoming you back to our hotel in the near future.With best wishes,Andrew McPhersonGeneral Manager

10/10 有夠讚

angus,Princeton

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚
Andrew McPherson 於 2023年12月8日回覆
Dear Angus,Allow me to thank you for finding the time to rate your experience at The Balmoral.We are all looking forward to the pleasure of welcoming you again soon.With very best regards,Andrew McPhersonGeneral Manager

10/10 有夠讚

Karen,North Baldwin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved the hotel. Everything about it was amazing!!! The food the staff the room!!!
於 2023 年 11 月住了 2 晚
Andrew McPherson 於 2023年11月30日回覆
Dear Karen, Thank you for choosing The Balmoral as your destination residence whilst in Edinburgh and for taking the time to provide feedback on your stay.It is always a pleasure to receive positive feedback and we will share this with the team, whom I am sure will be encouraged by your comments.We hope to be able to welcome you back in the future.Warm regards,Andrew McPhersonGeneral Manager