Thank you for responding.

Thank you for responding. We appreciate your business.

Thank you for responding. We agree the location here is beautiful. We are in the beginning stages of renovations the bathrooms and we have already replaced most of the air conditioners.

We're apologize that you did not enjoy your stay. Did you contact the front desk and ask for maintenance to address the issues or ask the front desk to change your room? I do not see any communication record with the front desk. Once we are notified we always jump into action and take care of the issue for our guests.

Thank you for taking the time to respond. We are in the beginning stages of renovating everything in the bathrooms. This is one of many things on our renovation list. The ownership and management staff here are excited to see what the changes will look like before the end of the year.

Thank you for responding.

Thank you for responding

Thank you for responding

We are slowly but surely making the upgrades and renovations every day. We have completed the rooms and the breakfast area the lobby and hallways are next. If you are ever in town again please reach out to me personally and I will let you know what all items we have been able to complete.

Thank you so much! We hope to see you back again in the future!

Unfortunately, our pool deck is closed at this time for repairs and resurfacing as we prepare for our busy season.We have to do this in the off season as the hotel is busy and the pool is in high demand for the warmer months.Finding any debris in the room is unacceptable and that is being immediately addressed with the housekeeping team. In the future, please contact the front desk so that we may immediately remedy the situation.

Thank you so much!

Thank you so much!

Thank you

Thank you for responding

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding.

Thank you for responding. I have addressed the issues and can assure you we will do better. I apologize for any inconvenience you may have had on behalf of the staff here at the Lodge.

Thank you for responding

Thank you for responding!

Thank you for responding. When you book through a third party we are not able to modify your reservations at all. I have addressed the mentioned issues with my staff. I apologize for the inconvenience.

Thank you for responding. We appreciate your business and hope if ever given the opportunity you will visit us again.

Thank you for responding.

Thank you for taking the time to respond to our survey. We appreciate your business. I am sorry that happened to you. I promise you I have counseled and corrected the employee who did that to you. I apologize on behalf of the hotel and can assure you it will never happen again.

Thank you for responding.

Thank you for responding.

Thank you for responding to our survey. We appreciate your business and for bringing this to our attention. Ants can be pesky during this time of year at this property. We use an aggressive pest control company and they have been out here almost daily over the past 6 or 7 weeks. I apologize for the inconvenience and ask that if you are ever in this area again you reach put to me personally so I can make sure you have the beat possible experience you can with us.

Thank you for responding to our survey.

Thank you for responding to our survey. We appreciate your business and your feed back. Wen have a lot of renovations scheduled in the next year. Bathrooms are about halfway down the list. We hope you choose us if you are ever in this area again.

Please accept my apology for the lack of communication on the Hotel part. We do not allow guest to check in until the housekeeping ladies are completely done in the rooms. We do not have any where to store any luggage in our office. This is also standard procedure. We wish we had more room or some where convenient to store guest items. I do apologize for the front desk agent who did not stand up when speaking to you. We do appreciate your business and hope to see you again.

Please accept my apology for the above mentioned issues with your stay. I have addressed the issues with the appropriate staff team. Did you happen to mention any of this to the front desk staff? We try to be very proactive with maintenance issues.

Being that we are on the lake in Georgia, there are times when extreme humidity can cause some mildew to appear. We are sorry that happened in this case. As always, if there is an issue with your room please contact the front desk immediately to have the situation remedied or be moved to a new room. Our internal logs indicate that you did not contact the front desk.Our breakfast includes Jimmy Dean microwaveable egg products, waffles, and the standard continental breakfast fare. As with most businesses, at times we find ourselves short staffed. When fully staffed we offer more of a full breakfast on weekends. We have since filled that position and will be back to more of a full breakfast on weekends.

Thank you!

Please accept my apology for the Hotel shortcomings. We take reviews serious. I will have maintenance look into the musty moldy smell. We will begin having a real hot breakfast again n the weekends starting next week end. That is a tough position to fill. We will address al the mentioned issues and we hope to see you again if you are ever in town.

I am so sorry this was your experience. We have an aggressive pest control company we use regularly for preventative maintenance. We had them come and address the issue directly. It is hard sometimes to keep the ants out when the smell open food. We hope to see you again in the future.

Thank you for giving us your opinion. We appreciate all feedback. We have been working tirelessly with the renovations.

Thank you for responding

Thank you for your response. As with most businesses around the country we are having trouble filling positions including the breakfast attendant position. Once staffed, we will have a more complete breakfast on weekends.Our pool is open until October. The hot tub has been permanently shut down due to issues with guests continually using it after hours and disturbing other guests.The reservation you made through Expedia was a standard king bed with a street view, not a lake view. Due to the unbelievable summer heat and humidity we have had some issues with mildew in some bathrooms. I apologize that our team did not see that. Please note that if there is ever a quality issue with one of our guest rooms simply contact the front desk and we will make it right or move your room. If we do not know about it at teh time we cannot address it.

Thank you!

I understand completely. Unfortunately, like many businesses across the country we are short staffed and have not found anyone to fill the breakfast attendant position. As soon as we hire someone we will be serving hot breakfast on weekends once again.

Thank you

Thank you so much! We appreciate your business.

Thank you

Thank you for your feedback. We began remodeling the hotel in the past year starting with guest room items. Next on the list is public space including hallways, painting the building with a new theme, landscaping, and resurfacing the parking lot.