Fraser Eastern Australia hotels

"Room was clean and everything looked new. All staff were friendly and helpful (front desk"

"I recently stayed at Flagstaff Gardens Hotel Melbourne and unfortunately had a very disappointing experience with their valet parking service. I paid $65 for valet parking, which I was completely fine with — I understand that’s their standard charge. However, the service was extremely poor. When I requested my car, I was told it would be ready in 5 minutes. I ended up waiting 25 minutes and the car still wasn’t there. When I asked again how much longer it would take, they simply said, “Sorry, we forgot.” I couldn’t believe it. After that, I had to wait another 20 minutes. In total, they wasted almost an hour of my time. Because of this delay, I missed a specialist appointment that I had travelled 5 hours to attend. This was very important to me, and the lack of professionalism and care from the valet team caused serious inconvenience. Charging $65 for valet is fine — but the service should at least be organised and reliable. Very disappointing experience."

"excellent location at airport. has rooftop lounge. One issue was we didn't recieve our requested wake up call. "

"Right in the heart of the city, with easy transportation and lots of shopping"

"Fabulous location. Excellent staff"

"I was charged for food taken out of the mini bar yet I used nothing from the mini bar. I did have a tea, which I assumed was free. If charging $7.63 for a tea bag is what Hyatt considers reasonable, then this will be our last stay at any Hyatt hotel. Most less expensive hotels provide in room coffee and tea for free. Shame on you Hyatt for being so cheap"

"Clean room. Expected quality for price. Still good value. "

"Reserved anOp"

"Well located hotel. Showing its age. Popular with tour groups."