"Excellent location, but room quality and service fell short
The room we received was spacious (got the standard one), but as this was a birthday trip, I was a little bummed out that the occasion wasn't acknowledged and that we were placed on the first floor. Furthermore, our room was tucked away at the very back of the hotel. It felt incredibly isolated from the rest of the property, which left us feeling a bit unwelcome and sidelined.
The room itself lacked basic amenities I would fully expect at this level, such as hotel slippers, a sewing kit, and a shaving kit. Additionally, housekeeping failed to replenish the sugar or coffee we used, which fell below the standard we expected. From a functional perspective, the bathroom lacked a bidet, and the shower leaked significantly due to a combination of high water pressure and a poor seal on the shower door.
Having said that, the location of the hotel was excellent, with most major attractions and amenities within easy walking distance or bus journeys."
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