2/10 很糟糕
Daniel
團體旅遊
2025 年 7 月 21 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I made these reservations several months in advance and called four times to make sure there was ice machines cold air in the room, etc.Not able to check into my room until 11 o’clock that night. The room was 90° and no air. The next one they gave me had a couple in it and his wife was barely dressed when I entered…the third room was flooded with water from a leaking air conditioner the fourth room they gave me,had air, but would only cool the room to 78. The ice machine did not work the refrigerator in the room did not work. There were only sheets on the beds, no comforter never received clean towels or room service for the three nights. The towels they gave me were used to mop up the floor every morning..I was there the place was barely staffed and the wait at the front counter was very long to get anything. The coffee was absolutely horrid. The pool was under renovation. There was no bar like they advertise. The front desk gave cards to enter my room to two other people who tried to get in in the middle of the night, but I had the hook on the door when I told management of all these issues he offered to give me $10 back. At this point, I would ask for a total refund for ruining my weekend. I was not able to change hotels, because the people I was traveling with, had rooms there too, but not as many problems as me
Daniel
於 2025 年 7 月住了 3 晚