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哈特福德市中心區假日飯店 - IHG 旗下飯店的評分

3 out of 5
哈特福德市中心區假日飯店 - IHG 旗下飯店
100 East River Drive, East Hartford, CT

評論

7.2

不錯哦

10 分，有夠讚；1000 則評論中有 330 則" "
8 分，不錯哦；1000 則評論中有 280 則" "
6 分，一般般；1000 則評論中有 159 則" "
4 分，不太好；1000 則評論中有 110 則" "
2 分，很糟糕；1000 則評論中有 121 則" "

7.4/10

整潔度

7.8/10

員工素質

7.0/10

設施服務

7.2/10

住宿環境和硬體

7.0/10

環保程度

評論

2/10 很糟糕

Cheng

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
配备的洗发水还可以，马桶没有冲洗，地毯脏，电话机各种开关按钮油腻腻！空调机声音吵，前台服务一般。
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Chen

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
值得再次入住
地點，舒適，性價比高
於 2019 年 5 月住了 1 晚

2/10 很糟糕

Allan，Salisbury

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Carlos

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Guest services was extremely helpful at all times
於 2023 年 10 月住了 1 晚

4/10 不太好

Ricky

不喜歡：員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月18日回覆
Thank you for your feedback and we apologize for any inconvenience you may have encountered during your stay.

10/10 有夠讚

Michael

Great
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月18日回覆
Thank you for your feedback. We are glad you enjoyed your stay.

4/10 不太好

Cynthia

不喜歡：整潔度和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月19日回覆
Thank you for your feedback. We apologize for any inconvenience you encountered.

8/10 不錯哦

Sascha

喜歡：員工素質和設施服務
於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月18日回覆
Thank you for your response, we are glad you enjoyed your stay.

10/10 有夠讚

Holland

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 14 晚
Guest Services 於 2023年12月18日回覆
Thank you for your response, we are glad you enjoyed your stay.

6/10 一般般

Robert，Binghamton

於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月18日回覆
Thank you for your response, we are glad you enjoyed your stay.

10/10 有夠讚

Christopher

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年12月18日回覆
Thank you for your response, we are glad you enjoyed your stay.

2/10 很糟糕

alex

於 2023 年 12 月住了 1 晚

8/10 不錯哦

Alicia

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Cheryl，saint james

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was friendly, room clean.
於 2023 年 12 月住了 1 晚
Guest Services 於 2023年12月11日回覆
We appreciate your feedback and we are thrilled to hear that you enjoyed your stay.

10/10 有夠讚

TITO

2/10 很糟糕

Ale

於 2023 年 11 月住了 2 晚
Guest Services 於 2023年12月7日回覆
Thank you for your feedback and we apologize for any inconvenience you encountered during your stay.

4/10 不太好

ben

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Would not recommend
Had to take cold showers due to limited hot water . Not clean as expected and the bed was terrible
於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月5日回覆
Thank you for your response. We appreciate your feedback and will certainly look into your concerns. Thank you for choosing the Holiday Inn Hartford.

6/10 一般般

Erika，Springfield

情侶出遊
喜歡：員工素質和設施服務
不喜歡：住宿環境和硬體
Lo empleado excelente pero la piscina sucia y frío la habitación no están linda lo único lindo era la recepción y el desayuno el mismo todos los dias
於 2023 年 12 月住了 2 晚
Guest Services 於 2023年12月5日回覆
Thank you for your feedback. We appreciate your business.

10/10 有夠讚

Rusheed，Hartford

喜歡：整潔度、員工素質和住宿環境和硬體
It good place to relax
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年12月5日回覆
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford.

10/10 有夠讚

Elizabeth

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
El hotel es muy bueno. El personal bien amable. Todo los alrededores son seguros. La habitación con buena vista.
於 2023 年 11 月住了 4 晚
Guest Services 於 2023年11月29日回覆
Thank you for your feedback we greatly appreciate it.

6/10 一般般

Alice

家庭旅遊
喜歡：設施服務
不喜歡：住宿環境和硬體
This rooms were dark , the common areas were tired & run-down. The shower curtain wasn’t long enough causing the bathroom floor to be flooded with each use.
於 2023 年 11 月住了 3 晚
Guest Services 於 2023年11月27日回覆
Thank you for your feedback. We appreciate your business.

10/10 有夠讚

Richard

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent front desk employee very nice and informative ,
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月24日回覆
Thank you for your feedback. We appreciate you choosing the Holiday Inn.

6/10 一般般

panupong

於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月22日回覆
Thank you for your feedback. We appreciate your business.

8/10 不錯哦

JoAnn

喜歡：員工素質
Friendly staff and good access to 84
於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月8日回覆
Thank you for your feedback. We appreciate your business.

2/10 很糟糕

Peter

於 2023 年 11 月住了 1 晚
Guest Services 於 2023年11月29日回覆
Thank you for your feedback.

8/10 不錯哦

Ale

喜歡：員工素質
不喜歡：整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年11月6日回覆
Thank you for your feedback, we are glad you enjoyed your stay.

2/10 很糟糕

Yvan

情侶出遊
不喜歡：整潔度、員工素質和設施服務
J’ai pré payé 2 déjeuners mais le restaurant était fermé et on n’a pas voulu me rembourser car j’ai payé Expedia Je compte donc sur vous pour me rembourser au plus tôt
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年11月2日回覆
We appreciate your feedback and we apologize for any inconvenience you may have occurred.

6/10 一般般

Yokairy

團體旅遊
喜歡：整潔度和員工素質
It was boring
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日回覆
Thank you for your feedback. We appreciate your business.

10/10 有夠讚

Melanie

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日回覆
Thank you for choosing the Holiday Inn Hartford Downtown Area. We are glad you enjoyed your stay and we appreciate your feedback.

4/10 不太好

Perquida，Newburgh

團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The halls smelled bad, tub was dirty and slow draining and the sheets were stained.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月30日回覆
Thank you for your feedback. We will pass along your comments to the appropriate department.

4/10 不太好

Suemika

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The room was not clean. Curtains had holes in them and the wallpaper was coming off the walls. Furniture was broken.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月30日回覆
We appreciate you feed back and your comments have been passed along to the appropriate department.

10/10 有夠讚

Christopher

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean. Close to Hartford. Convenient to highways.
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日回覆
Thank you for your feedback.

8/10 不錯哦

Gerry

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Convenient and affordable
Reasonable price for a Saturday night. Clean, quiet and comfortable. Walkable distance to Science museum, convention center and downtown. Easy access to interstate with many restaurants within 10-15 minute drive.
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日回覆
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 很糟糕

Robert

不喜歡：員工素質
Check in was horrible. 30 minutes of incompetence. Also no EV charger in site as advertised
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月30日回覆
Thank you for your feedback. We have passed your comments along to the appropriate department.

4/10 不太好

Charles，Willis

團體旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Our room was dirty upon checking in. The front staff did nothing about it. Not helpful.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月27日回覆
We apologize for any inconvenience you encountered during your stay. I have reported your concerns to our housekeeping department.

10/10 有夠讚

Nestor

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great time
Good experience, front desk staff very friendly and helpful.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月26日回覆
We thank you for your feedback and appreciate your business and hope to see you again soon.

6/10 一般般

Kirk

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We was near the air conditioning unit which was very loud. The chicken that I ordered was raw
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月26日回覆
We appreciate your feedback.

10/10 有夠讚

Andrew

於 2023 年 10 月住了 1 晚
Guest Services 於 2023年11月13日回覆
Thank you for your feedback. We appreciate your business.

6/10 一般般

Venus

家庭旅遊
不喜歡：整潔度、員工素質和客房舒適度
Unexpected
We left early in the morning and when we came back we realized that nobody had changed our towels out. When we called the front desk they were rude and we had to go to the front desk to get our towels. I didn’t realize that you don’t get service anymore.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月24日回覆
Thank you for your feedback and we apologize for any inconvenience.

2/10 很糟糕

真實旅客

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
I did not stay there. I booked for 2 rooms and checked in late. As soon as I walked in the room, there were 2 visible roach like bugs. One on the pillow and one on the curtain. I had to find another hotel pretty late into the night.
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月24日回覆
We appreciate your feedback and apologize for any inconvenience you encountered.

4/10 不太好

darilyn

不喜歡：住宿環境和硬體
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月24日回覆
We thank you for your feedback.

6/10 一般般

Cathy

團體旅遊
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
Bathroom was old and floor was horrible stained. The wallpaper in the halls was peeling and wrinkled. Needs a complete remodel.
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月18日回覆
We thank you for your feedback. We are in the process of finalizing a full renovation to begin in late Q1 of 2024. We hope to see you again.

6/10 一般般

Peg，Philadelphia

於 2023 年 10 月住了 2 晚
Guest Services 於 2023年11月6日回覆
Thank you for your feedback.

6/10 一般般

Eric

團體旅遊
喜歡：整潔度和客房舒適度
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月18日回覆
We appreciate your feedback and we hope to see you again soon.

4/10 不太好

enrique

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
The highlight of the stay was the friendly front desk staff. The low light was the condition of the room: Strange stains on the curtains. Ripped sofa. Broken toilet holder. Holes on the wall, where towel rack was repaired. The alarm clock didn't work. No USB port to charge our phones. I took photos of all this, if you're interested.
於 2023 年 10 月住了 2 晚
Guest Services 於 2023年10月27日回覆
Thank you for your response. We are currently in the process of finalizing plans for a full renovation to begin later in the 1st quarter of 2024. We apologize for any inconvenience.

6/10 一般般

Dennis

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
The toilet ran….the floor in bathroom was stained…toilet paper holder was coming off wall. The food was blah and the drink (gin and tonic) was very weak. I swam 600 yards a day. The the pool was very clean and the coldest I have ever been in
於 2023 年 10 月住了 4 晚
Guest Services 於 2023年10月11日回覆
Thank you for your feedback it is greatly appreciated. We apologize for any inconvenience you encountered. We have passed this information along to our staff.

4/10 不太好

Kristian

不喜歡：整潔度和住宿環境和硬體
You can do better
An old hotel that’s not worth its price. The rooms are probably not touched since the 90(?)’s. The bathroom was barely holding together. The pool was plain disgusting and rust everywhere in the gym. It’s seems like this location has not received any love in a very long time.
於 2023 年 10 月住了 1 晚
Guest Services 於 2023年10月9日回覆
We appreciate your feedback and we apologize for any inconvenience. We are in the process of finalizing a renovation plan to begin in late March of next year.

6/10 一般般

Genece

喜歡：員工素質
不喜歡：整潔度
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月9日回覆
We appreciate your feedback. Thank you for choosing the Holiday Inn Hartford Downtown Area.

2/10 很糟糕

hai，Malden

不喜歡：整潔度、員工素質和住宿環境和硬體
So bad experience.
於 2023 年 9 月住了 1 晚
Guest Services 於 2023年10月2日回覆
Thank you for your feedback. We are sorry that you did not enjoy your stay.

2/10 很糟糕

Nidia

情侶出遊
They had guys running around the hallway, slamming doors and smoking weed, complaint to the front desk twice at 10pm and 10:37, till the fire alarm went off, fire dept came in till around 2:00am!
於 2023 年 9 月住了 3 晚
Guest Services 於 2023年10月2日回覆
Thank you for your feedback and we are sorry you did not enjoy your stay.