住宿正面
查看供應情況

亞歷山大家庭飯店及烏托邦溫泉飯店的評分

5 out of 5
亞歷山大家庭飯店及烏托邦溫泉飯店
Turners Hill, East Grinstead, England

評論

8.4

非常好

10 分，有夠讚；383 則評論中有 215 則" "
8 分，不錯哦；383 則評論中有 85 則" "
6 分，一般般；383 則評論中有 38 則" "
4 分，不太好；383 則評論中有 29 則" "
2 分，很糟糕；383 則評論中有 16 則" "

9.2/10

整潔度

8.8/10

員工素質

8.8/10

設施服務

8.8/10

住宿環境和硬體

8.2/10

環保程度

評論

10/10 有夠讚

Chu

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 3 月住了 2 晚

6/10 一般般

Lauren

家庭旅遊
喜歡：住宿環境和硬體
Very nice property, but considering the price wouldn’t expect to pay to go in the spa. Also tried charging me for the room on my card even tho it had been paid for in advance. Nice place to go, but wouldn’t go again!
於 2024 年 4 月住了 1 晚
Charlotte 於 2024年4月30日回覆
Dear Lauren, Thank you for taking the time to write a review about your recent stay at Alexander House Hotel & Utopia Spa, I'm pleased you liked the property. Unfortunately, as you were staying with us on a room only rate, the spa access is chargeable at 20 per person unless you have treatments booked, but I can appreciate the disappointment this would have caused and I do apologise as a result of this. If you wish to discuss anything further, please do email us at ahhotel@alexanderhotels.com and we will be more than happy to help. Kind regards,Charlotte Guest Services Manager

8/10 不錯哦

G

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location; great wine options; friendly reception staff and nice rooms.
於 2024 年 3 月住了 1 晚
Abi - Guest Services Manager 於 2024年3月20日回覆
Dear G, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am pleased to read that you enjoyed your stay with us and were well looked after by my colleagues. I will be passing your kind comments on to all members of staff who will be delighted to hear of your enjoyable stay. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi

10/10 有夠讚

Hayley

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Abi - Guest Services Manager 於 2024年3月2日回覆
Dear Hayley, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

6/10 一般般

Nathan

於 2024 年 2 月住了 1 晚
Charlotte 於 2024年2月28日回覆
Dear Nathan,Thank you for visiting Alexander House Hotel & Utopia Spa and for leaving a review. We hope to welcome you back in the future. Kind regards,CharlotteGuest Services Manager

10/10 有夠讚

Gazelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff were absolutely amazing, they were attentive and very friendly. They catered well for us (vegan). I love the attention to detail, our room had alternative milk (plant based), special birthday treat for my wife and we were upgraded to a luxury room (complimentary). I cannot fault anything, this was just perfect from start to finish.
於 2024 年 2 月住了 2 晚
Abi - Guest Services Manager 於 2024年2月6日回覆
Dear Gazelle, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after through out your stay by all my colleagues. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyable stay.We look forward to welcoming you back to the hotel in the future. Kind regards, Abi

6/10 一般般

David

情侶出遊
A little bit tired, spa treatments were average, not enough staff for the number of customers. There are definitely better spa options available in the area.
於 2023 年 12 月住了 1 晚
Abi - Guest Services Manager 於 2024年2月6日回覆
Dear David, Thank you for coming to stay with us at Alexander House Hotel and for taking the time to provide your feedback. I am saddened to read that the spa was not to the standard you were expecting and I do apologise as a result. I will be passing your feedback on to my colleagues in the spa management team who will investigate this further. Kind regards, Abi

8/10 不錯哦

Sam

於 2023 年 12 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月27日回覆
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 4 out of 5 review and we look forward to welcoming you back to the hotel in the near future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Lisa

於 2023 年 11 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月18日回覆
Dear Lisa, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back in the future. Kind regards, Abi Guest Services Manager

8/10 不錯哦

Ben

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good overall but some areas could be improved. Staff v friendly and helpful. Spa is great, clean and never feels overcrowded.
於 2023 年 11 月住了 3 晚
Alexander House Team 於 2023年12月12日回覆
Thank you for your valued review. Looking forward to your next visit.

8/10 不錯哦

Samantha

喜歡：整潔度、員工素質和客房舒適度
Was okay, wouldn’t stay again.
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
於 2023 年 10 月住了 1 晚
Reece 於 2023年11月4日回覆
Hello Samantha,Thank you for staying with us at Alexander house hotel and for taking the time to review your stay. I am sorry to read there were some service issues during your stay and I would like to sincerely apologise on behalf of the hotel for that. I would also like to apologise you were unhappy with the spa access timings, this is all made clear on our terms and conditions when booking the hotel.Thank youKind regards,Reece

8/10 不錯哦

Justin，Marsh Harbour

於 2023 年 10 月住了 1 晚
Alexander House Team 於 2023年12月12日回覆
Thank you for your valued review. Looking forward to your next visit.

10/10 有夠讚

Sam

於 2023 年 9 月住了 2 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Teagan

於 2023 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Tegan, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

2/10 很糟糕

FREDERIC

於 2023 年 9 月住了 1 晚

10/10 有夠讚

Jessica

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Amazing home baked brioche and gluten free breads
於 2023 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Jessica, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us at the hotel and especially enjoyed our spa facilities and were well looked after by all my colleagues in the hotel. I do apologise for the cleanliness of the bathroom during your stay. I will be investigating this further with our housekeeping manager to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Tracey

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stunning hotel with amazing service - first class
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
於 2023 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Tracey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them and they will also be delighted to hear of your enjoyment. We look forward to welcoming you back to the hotel in the near future. Kind regards, Abi Guest Services Manager

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Had an amazing trip. The treatments I had were fantastic. Dinner and breakfast were lovely, a couple of niggles, the vegetarian breakfast could have been hotter. I sat at the same table for all meals, and the same traces of food down the side of the seat from when I first had dinner hadn’t been cleaned up, and a few splashes of something on the wall also.
於 2023 年 9 月住了 2 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Anonymous, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.I am delighted to hear you enjoyed your time with us and especially enjoyed your treatments and dinner with us. I do apologise for the cleanliness issues you encountered during your time with us. I will be investigating this further to see how this occurred. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

10/10 有夠讚

Jack

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Couldn’t fault anything about this place.
於 2023 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Jack, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Emma

於 2023 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Emma, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Toby

於 2023 年 8 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Sam, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Ed

於 2023 年 8 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Ed, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

john

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful hotel in lovely grounds
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
於 2023 年 8 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear John, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your stay with us and especially enjoyed our grounds and spa. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

8/10 不錯哦

Emma

於 2023 年 7 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Emma,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 4 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

10/10 有夠讚

Jeffrey

於 2023 年 7 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Jeffery, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 5 out of 5 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Geoffrey

於 2023 年 7 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Geoffrey, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

4/10 不太好

真實旅客

不喜歡：住宿環境和硬體
Very overpriced hotel
Feel the hotel is very over priced. The setting is beautiful, but when you move through the communal areas the rooms / corridors are shabby and the decor outdated. A hotel charging these rates should have far higher standards. Breakfast was very disappointing, it took over 40 minutes for it to be delivered. When it came, I had a very sad looking vegetarian sausage, some overcooked spinach, 3 very small / sad looking bits of potato etc. etc. Really wasn't good enough. Also the breakfast room was dark, dingy with wood effect wall paper on the walls. Just not good enough for a hotel charging these rates
於 2023 年 7 月住了 1 晚

10/10 有夠讚

Nev

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 6 月住了 2 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Nev, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Kevin

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Great couples retreat.
What a wonderful place.. The only issue here was that we only booked one night and should have done two.. The spa is just fabulous and every member of staff is fantastic.. There is not much more to say except if you want a fab place to stay to chill and get out of the city. Just come here. Well worth it.
於 2023 年 5 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Kevin, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am delighted to read that you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing you kind comments on to them who will also be pleased to hear of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, Abi Guest Services Manager

2/10 很糟糕

dawn

於 2023 年 5 月住了 1 晚

10/10 有夠讚

Michelle Jacqueline

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent service from the team.
於 2023 年 5 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Michelle Jacqueline. Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to hear you enjoyed your time with us and that you were well looked after by all my colleagues in the hotel. I will be passing your kind comments on to them who will be delighted to read of your enjoyable time with us. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Billy

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Billy, Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback. We appreciate your 10 out of 10 review and look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

andrew

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Service 5*
It is mice to have good service On arrival concierge at the car Reception fesk fully personef Any request quickly sorted
於 2023 年 4 月住了 2 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear andrew, Thank you for coming yo visit us at Alexander House Hotel and for taking the time to provide your feedback. I am so pleased to read you enjoyed your time with us and received a warm welcome from our Front of House team. We look forward to welcoming you back to the hotel in the future. Kind regards, AbiGuest Services Manager

10/10 有夠讚

Karen

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is my third visit to this property and I was still impressed with the ease of checking in , the friendleness & helpfulness of the Staff. The room was impressive & well worth the price charged.The bath was divine.
於 2023 年 4 月住了 1 晚
Charlotte- Guest Services Manager 於 2023年4月25日回覆
Good Morning Karen,Thank you for your 5/5 review of Alexander House Hotel!I am delighted to read that you enjoyed your recent stay with us! Thank you for mentioning your kind comments regarding our staff and your room, I will ensure I pass on your comments to the hotel management team.I hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager

4/10 不太好

James

喜歡：整潔度、員工素質和客房舒適度
Not quite as it looks.
Not as nice as it looks, a bit poky and probably 40-50% overpriced. Charging for the spa feels like price-gouging.
於 2023 年 4 月住了 1 晚
Charlotte- Guest Services Manager 於 2023年4月18日回覆
Good Morning James,Thank you for your review of Alexander House Hotel and Utopia Spa.I have passed on your comments to members of our management to review and I do apologise if you were left disappointed with the hotel.Here at the hotel we do offer both hotel only packages and hotel and spa packages, if you do wish to stay with us again, please contact the hotel directly and we can give you a full list of packages we have on offer here at the hotel.I hope welcome you back to Alexander House Hotel again soon!CharlotteGuest Services Manager

10/10 有夠讚

Nursen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Amazing spa, one of the best I’ve been to would highly recommend it.
於 2023 年 2 月住了 1 晚
Rebecca 於 2023年3月8日回覆
Dear Nursen,Thank you for taking the time to leave us a lovely review from your visit!We hope to see you again soon.Kind regards,RebeccaGuest Services Manager

10/10 有夠讚

Glyn

於 2023 年 2 月住了 1 晚
Rebecca 於 2023年3月8日回覆
Dear Glyn,Thank you for taking the time to leave us a 5/5 review.we look forward to welcoming you back in the future.Kind regards,RebeccaGuest Services Manager

6/10 一般般

Carolyn

喜歡：整潔度和員工素質
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
於 2023 年 2 月住了 1 晚
Rebecca 於 2023年3月8日回覆
Dear Carolyn,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager

6/10 一般般

Richard

情侶出遊
喜歡：員工素質和設施服務
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
Rebecca 於 2023年3月8日回覆
Dear Richard,Thank you for taking the time to leave us a review from your stay. Your comments will be passed on to the relevant departments. I Thank you for your constructive feedback.Kind regards,Rebecca Guest Services Manager

10/10 有夠讚

Clare

於 2022 年 9 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Clare,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 10 out of 10 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

10/10 有夠讚

Joanne

於 2022 年 12 月住了 1 晚

10/10 有夠讚

Gregory

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We thoroughly enjoyed our stay. The staff were friendly and both the food and the facilities excellent. I booked the Alexander because we had been before and I new it would be a great place to celebrate my Wife's birthday and it was. Thank you all for making her birthday wonderful.
於 2022 年 12 月住了 2 晚
Charlotte- Guest Services Manager 於 2023年1月2日回覆
Good Morning Gregory,Thank you for you wonderful 5/5 review!I am glad to hear that you and your wife enjoyed celebrating her birthday with us!I look forward to welcoming you back to the hotel again soon!Kind Regards,Charlotte

10/10 有夠讚

Garry

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚

10/10 有夠讚

Heather

於 2022 年 12 月住了 1 晚

8/10 不錯哦

Georgie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Lovely room, huge bathroom! Disappointed about how noisy the room was, must have been above the kitchens - the hum of the extraction fan could be heard through earplugs. We also needed to request a heater as the room was cold - it arrived quickly and did just the trick.
於 2022 年 11 月住了 1 晚
Charlotte- Guest Services Manager 於 2022年11月23日回覆
Good Afternoon Georgie,Thank you for your review of Alexander House Hotel and Utopia Spa!I am disappointed to read that you had experienced a loud humming noise within your room, however it is great to read that you enjoyed your overall stay. If you do wish to visit us again in the future, please contact the hotel directly and we can ensure you are placed in a different room.I hope to welcome you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager

8/10 不錯哦

Ricardo

情侶出遊, 寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was in a nice location and the staff were helpful in terms of facilitating a dog friendly room. Only problem is I was booked for a 45mins body massage and only got about 37mins, even tho it’s not a big difference but for £125 I would expect the full time. Apart from that a lovely stay all in all.
於 2022 年 11 月住了 1 晚
Charlotte- Guest Services Manager 於 2022年11月15日回覆
Good Afternoon Ricardo,Thank you for your review of your recent stay with us here at Alexander House Hotel and Utopia Spa. I am delighted to read you had enjoyed your overall stay, however it is disappointing to read about your treatment. If you do wish to discuss this further with someone, please contact the Alexander House Spa Team Directly and they will be able to assist you.Kind Regards,CharlotteGuest Services Manager

10/10 有夠讚

Klodian

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 11 月住了 1 晚
Abi - Guest Services Manager 於 2023年12月12日回覆
Dear Klodian,Thank you for coming to visit us at Alexander House Hotel and for taking the time to provide your feedback.We are very grateful for your 5 out of 5 review and we look forward to welcoming you back to the hotel in the future.Kind regards,AbiGuest Services Manager

8/10 不錯哦

Rupal

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful country hotel with wonderful spa facilities including an outdoor jacuzzi and sauna. The rooms need to be checked before guests arrive, our room had a problem with drainage in the shower and the safe was not closing.
於 2022 年 10 月住了 2 晚
Charlotte- Guest Services Manager 於 2022年11月1日回覆
Good Afternoon Rupal,Thank you for your review of our recent stay at Alexander House Hotel & Utopia Spa. Thank you for mentioning your positive aspects of your stay such as the spa and hotel grounds and facilties.I do apologise if there were a couple of maintenance issues within your room, please do contact the hotel directly if you do wish to visit us again and we can ensure the required checks are carried out when they should have been in the first instance.I look forward to welcoming you back to Alexander House again soon!Kind Regards,CharlotteGuest Services Manager

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very good, could be outstanding…
Stunning location, plenty of parking and the main building is lovely. The grounds are very pretty (although we felt weren’t being maintained as they could have been to bring the feel of the outside space up to a level commensurate with a good 5 star hotel). We were upgraded into a luxury room which was very nice and very welcome. The room was beautifully appointed and characterful with a lovely bathroom. The food we had was very nice, service in the Reflections restaurant not as good as it could have been. We felt a bit rushed and perhaps expected a bit more of a personal service. The Utopia spa was very pleasant. Busy on our first day with lots of spa day clients taking all but one of the pool beds but on our second day, it always much quieter and very enjoyable. The outdoor sauna and hot tub in particular were lovely, just a bit of garden maintenance would have made it truly stunning. We will definitely return though.
於 2022 年 10 月住了 2 晚
Charlotte- Guest Services Manager 於 2022年11月1日回覆
Good Afternoon,Thank you for your review of Alexander House Hotel and Utopia Spa.I am glad to read you enjoyed most aspects of your stay and I would like to thank you for highlighting your memorable moments such as the building and the complimentary upgrade to your room. It is disappointing to read you felt the restaurant service and the hotel grounds fell short of our 5* service. I would like to sincerely apologise and I have passed your comments onto our hotel management team for review.I do hope to welcome you back to Alexander House Hotel again soon!Kind Regards,CharlotteGuest Services Manager

10/10 有夠讚

Paul

於 2022 年 10 月住了 1 晚
Charlotte- Guest Services Manager 於 2022年11月23日回覆
Good Afternoon Paul,Thank you for your 10/10 review of Alexander House Hotel!I hope to welcome you back to the hotel soon!Kind Regards,CharlotteGuest Services Manager