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Hoiana Hotel & Suites的評分

5 out of 5
Hoiana Hotel & Suites
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen, Quang Nam

評論

9.0

太棒了

10 分，有夠讚；11 則評論中有 7 則" "
8 分，不錯哦；11 則評論中有 2 則" "
6 分，一般般；11 則評論中有 2 則" "
4 分，不太好；11 則評論中有 0 則" "
2 分，很糟糕；11 則評論中有 0 則" "

9.2/10

整潔度

8.6/10

員工素質

10/10

設施服務

9.2/10

住宿環境和硬體

9.8/10

環保程度

評論

10/10 有夠讚

Rodrigo

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place was probably the best hotel I have had the pleasure of staying in. The staff were super helpful and treated us like part of the family. Would definitely recommend for a stunning relaxing holiday.
於 2024 年 1 月住了 3 晚

10/10 有夠讚

YUJIRO

於 2023 年 12 月住了 1 晚

10/10 有夠讚

rick

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 2 晚

8/10 不錯哦

Jong Oh

於 2023 年 3 月住了 7 晚

10/10 有夠讚

JinYoung

於 2023 年 1 月住了 2 晚
Hiep Le 於 2023年2月9日回覆
고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.

6/10 一般般

真實旅客

團體旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
침구류 세탁 후 완전히 건조가 안된 듯한 냄새가 났어요. 습한곳에서 수건 말리면 이상한 냄새 나는데 그런 냄새였어요. 정도가 아주 심한건 아닌데 호텔 침구류에서 처음 맡아보는 냄새였어요 ㅠㅠ 다른 서비스들은 매우 친절했고 부대시설도 좋았어요.
於 2022 年 8 月住了 2 晚
Hiep Le 於 2022年8月10日回覆
Dear Koh Taeveon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Hiep Le Quality Manager

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fühlt sich noch wie ein Testbetrieb an
Das Hotel ist neu und noch nicht 100% fertig. Der Service ist gut, entspricht aber meist noch nicht einem 5*-Sterne Level. Zu viele Fehler passieren noch (falscher Hinweis bezüglich Check-In, Essen / Getränke kommt nicht / zu spät / falsch). Lage und zukünftiger / vollständiger Ausbaustandard werden wohl sehr gut sein. Verbesserungen sind aber notwendig.
於 2022 年 7 月住了 1 晚
Hiep Le 於 2022年8月10日回覆
Dear Anonymous, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager

6/10 一般般

Thanh Tung

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Every thing in here were very good except the staffs. Very bad attitude from them! Never come back again!
於 2022 年 7 月住了 2 晚
Hiep Le 於 2022年7月26日回覆
Dear Thanh Tung, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hiep Le Quality Manager

10/10 有夠讚

lam

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 5 月住了 2 晚
Hiep Le 於 2022年6月8日回覆
Dear Mr/Ms. Lam, Thank you for taking the time to tell us about your experiences at Hoiana Hotel & Suites, especially with a kind compliment for the team which will be passed down. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Quality Manager

10/10 有夠讚

SATOSHI

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
大満足
観光再開前でゴルフもホテルもとても空いていました。ダナンのリゾートに幾つか泊まりましたが、その中でもオススメです。部屋も凄く綺麗で食事の種類も多く良かったです。
於 2022 年 3 月住了 1 晚
hieple 於 2022年4月4日回覆
Dear SATOSHI, Thank you for taking the time to tell us about your experience at Hoiana Hotel & Suites. Your feedback is extremely valuable to us. We will use feedback, such as yours, to continuously make changes to our service and improve our guest experience. We hope to see you again very soon in the future. Sincerely, Hiep Le Training & Quality Manager