2/10 很糟糕
Shilpa
2025 年 8 月 18 日
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I would give zero stars if option to select. Do not book at this poorly run hotel. Booked a family room for 2 Adults and 2 Children. Checked in to find we were given a Room for 2 Adults with one double bed. Made a complaint at reception, but hotel fully booked. Receptionist said room should not have been released to us but no option and they hastily pulled out a sofabed and moved a double bed to the side to accommodate. This meant you could not access wardrobes, shelves or desk and had to crawl over beds to move to the other side of the room. Sofa bed not fit for purpose, mattress very springy and children unable to sleep. To make matters worse, the hotel manager tries to absolve responsibility by saying it was a family room, and they have taken our feedback for future! Absolutely disgusting and appalling behaviour. They clearly don’t put customers first and you can see this at reception where staff are junior and have no authority whatsoever in dealing with complaints effectively or efficiently. When asking for the manager, they are not on site and apparently do not work weekends.
Absolute rubbish. We are a principled family and I would hate for this to happen to another family, so they will be hearing from my solicitors for breach of contract. They do not understand who they are dealing with and I will be in this for the long run until a successful conclusion is drawn.
Shilpa
於 2025 年 8 月住了 1 晚