The Hotel is beautiful, really well designed and the owner even built a small spa, but the wifi did not work the entire time, the staff said it was being used by guests but there were only four guests and there were four staff members sitting on there phones doing nothing, the four staff members Sat on their phones while my 90 year old grandmother and her 65 year old daughter moved six 50 pound bags, we tried to check out early because they said they had future reservations for our room, but when we tried to check out were told the manager was asleep and not to be disturbed. So we went up the mountain to hike, then I received a call from the manager saying we would be charged 200 per hour for late check out, we ended our hike half way to come pay over 400. The staff member who described himself as an athiest was the only one who really helped us at all. The manager only showed up to take our money for something that was fifty percent his fault for not having any staff that could do early checkout. Bottom line: Minus one star for bad internet, minus two for bad staff, plus one star back for the only helpful staff member who helped us the athiest Filipino. Honestly, I thought he was running the place alone.