Dear Yanmo,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Lee,Thank you for taking the time to write such a great account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Caroline,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your fantastic feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Giles,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear David,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Andrew,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne.It is always encouraging to receive positive ratings, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Karl,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Michael,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you back, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Jennifer,Thank you for taking the time to share and post your 8 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Leta,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Raphael,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments will be shared with colleagues across the hotel, and in particular with Brendan, who I am sure will be thrilled.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew CumpstyQuality & Standards Manager

Dear Nancy,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Conor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Bradley,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Annette,Thank you for taking the time to share and post your 5 out of 5 rating.Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Blake,Thank you for taking the time to share and post your 4 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Clayton,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Melissa,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Victor,Thank you for taking the time to share and post your 10 out of 10 rating.We truly appreciate the time you took to share a positive review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Helen,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manager

Dear Kathleen,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Geoffrey,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Sebastian,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive rating.We look forward to welcoming you back to The Shelbourne in the near future.Warm regards,Andrew J. CumpstyQuality & Standards Manage

Dear Sally,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Sinead,Thank you for taking the time to share and post your rating.We truly appreciate the time you took to share a review.We hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Vanessa,Thank you for taking the time to share a rating of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to receive positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your rating.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Ashley,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Sara,Thank you for your taking the time to review your recent stay of The Shelbourne. I certainly appreciate your kind words on our comfortable guestrooms, housekeeping team, our high levels of cleanliness; however, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Sally,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Catherine,Thank you for taking the time to share and post your 8 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

Dear Glenda,Thank you for sharing your rating. Unfortunately as there is no feedback provided, we are unable to review any areas of concern that you may have wished to express.We value all feedback and as such, if you'd like to provide details from your recent stay, please reach out to our guest services team,Kind regards,Andrew

Dear Tina,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Kind regards,Andrew CumpstyQuality & Standards Manager

Dear Daragh,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Sarah Jane,Thank you for sharing your rating from your stay with us. Naturally, I was disappointed to see there were some elements of your stay that you were not satisfied with. I was so very sorry to note your rating and offer you my sincerest apologies for any disappointment you may have experienced.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear guest,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne. It was such a pleasure welcome you, and we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Georgina,Thank you for your wonderful feedback! It was our pleasure to read, and we are delighted you enjoyed everything about your time with us, and that the team could ensure such an unforgettable experience.Your comments about the level of service you consistently received, and our Wellness & Spa offering are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back in the very near future, for another treasured Shelbourne experience.With kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Catherine,Thank you for taking the time to tell us about your recent stay. We are thrilled to know that you loved our beautiful and historic hotel.We are sorry to hear that we did not fully meet your expectations on this visit, particularly with our breakfast buffet. Please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and prevent any future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Yours sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear James,Thank you for taking the time to share and post your 10 out of 10 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear David,Thank you for taking the time to share and post your 5 out of 5 rating.We truly appreciate the time you took to share a positive review.Should you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your experience. We look forward to another amazing review, and we'd love to have another opportunity to welcome you again in the near future.Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Patrick,Thank you for taking the time to write a review of your recent stay with us, here at The Shelbourne, we are delighted you enjoyed everything about your time with us.It is always encouraging to hear positive feedback. I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Andrew J. CumpstyQuality & Standards Manager

Dear Ruth,Thank you for taking the time to write such a wonderful account of your recent stay with us, here at The Shelbourne. It was such a pleasure to read, and we are delighted you enjoyed everything about your time with us.Your comments about the level of service you consistently received, and your dining experiences are just wonderful, and I will be sure to share them with colleagues across the hotel.We all look forward to having the opportunity to welcome you back again very soon.Kind regards,Andrew J. CumpstyQuality & Standards Manager

Dear Jana,Thank you for taking the time to share and post your 5 out of 5 rating! Whilst guests and review readers always love to see a high rating, they also love reading about a guests experience and what made vacations and getaways so memorable. If you have time, we invite you to leave feedback on a review platform of your choice, so the travel community can read more about your stay. We look forward to another amazing review! Hope to see you again soon. Kind regards, Andrew J. CumpstyQuality & Standards Manager

Dear Giles,Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations.I was so very sorry to read your review and offer you my sincerest apologies for the disappointment you have expressed. The service and inconsistencies that you have highlighted in this review and have been taken seriously, are well noted and have been shared with the Management Team.We care very much about how we made you feel and hope you will give us another opportunity in the near future to try to make amends, as I know we can do very much better.Kind regards,Andrew J. CumpstyQuality & Standards Manager