高級寢具、Select Comfort 床墊、迷你吧、客房內保險箱

朱美拉阿聯酋長飯店的評分

5 out of 5
朱美拉阿聯酋長飯店
Sheikh Zayed Road, PO Box 72127, Dubai

評論

9.6

好極了

10 分,有夠讚;1000 則評論中有 803 則" "
8 分,不錯哦;1000 則評論中有 148 則" "
6 分,一般般;1000 則評論中有 28 則" "
4 分,不太好;1000 則評論中有 10 則" "
2 分,很糟糕;1000 則評論中有 11 則" "

9.8/10

整潔度

9.6/10

員工素質

9.4/10

設施服務

9.6/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Oi Wah Sarah

於 2023 年 9 月住了 4 晚
Kirti Anchan 於 2023年9月15日回覆
Dear Oi Wah Sarah,I am pleased that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
很棒
飯店服務極好,我們2大2小一早6點到飯店就安排房間讓我們入住,覺得很棒,泳池不大,但在飯店消磨時間還可以,小孩很開心,可以拿免費券搭飯店接駁車去其他朱美拉集團的飯店,也可以免費去玩水上樂園,很超值
於 2019 年 8 月住了 1 晚
Diana 於 2019年10月26日回覆
Thank you for staying with us we appreciate your valuable feedback.

10/10 有夠讚

FEI SHING

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A charming grand hotel
A great hotel with excellent service and view in convenient location. Food is wonderful too.
於 2019 年 8 月住了 1 晚
Diana 於 2019年9月1日回覆
Thank you for staying with us we appreciate your valuable feedback.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
除了交通接駁外... 其他都十分完美...
於 2019 年 8 月住了 1 晚
Diana 於 2019年8月13日回覆
Thank you for staying with us we appreciate your feedback.

10/10 有夠讚

Grace

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
The hotel has the best location in Nice and a breathtaking view! Friendly staff go out of their way to make your stay perfect.
於 2019 年 7 月住了 1 晚
Jennifer 於 2019年7月24日回覆
Thank you for your feedback we will relay it to the colleagues and we hope you enjoyed your stay with us.

8/10 不錯哦

wing yee

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 5 月住了 4 晚
Diana 於 2019年5月26日回覆
Thank you for staying with us we appreciate your valuable feedback.

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
海滩很美,房间设计不错,还有图书,出入方便,自助餐品种不够多,Spa 价格有点高。总的看来,还不错。
於 2019 年 2 月住了 2 晚
Diana 於 2019年2月17日回覆
Thank you for staying with us we appreciate your feedback!

10/10 有夠讚

LL,hk

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
the location is very convenient, just near the metro station. Also, staff there are nice.
於 2018 年 11 月住了 1 晚
Mahmoud Sakr 於 2018年11月14日回覆
Dear LL, All of us at The Jumeirah Emirates Towers would like to thank you for your comments regarding your stay with us. We are so pleased that you enjoyed our luxurious property and our efficient service. We look forward to welcoming you back in the future. Sincerely, Mahmoud Sakr General Manager

10/10 有夠讚

Donghai

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
酒店服务很好,延时退房一提出就立即答应了,不知道是不是由于夏天住的人少
於 2018 年 7 月住了 2 晚

10/10 有夠讚

Chihlin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2017 年 12 月住了 2 晚

10/10 有夠讚

James,Taipei

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good location
Free shuttle bus to the Dubai mall. Near the Emirates towers metro station. Hotel staff are nice.
於 2017 年 9 月住了 2 晚
Mahmoud 於 2017年9月14日回覆
I am pleased to learn that you were overall happy with the service and facilities provided at the hotel. Hope to have you back soon! Sincerely, Mahmoud Sakr General Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
有六星質素的酒店
客房/酒店整潔度很好,用品齊全,細心的房務員準備了冰桶讓夜晚回來的我們調製冰涼的飲料。 服務質素,職員有問必答,笑面迎人。 酒店設施,可以使用集團私人沙灘及水上樂園,可使用shuttle 去shopping mall,酒店也有泳池,健身房。 酒店位置,3-5 分鐘到達METRO,正在興建行人天橋。 最後退房時不見了一張房卡,職員說沒關係。 另外但不知為什麼最後還要交稅大約10%,hotel.com 沒有說明這項變費。
於 2017 年 8 月住了 2 晚

10/10 有夠讚

Chan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
視野好
我們是一家4人旅行, 2個10歲以下的小孩, 二張單人床很大, 高樓層房間的視野很好, 只可惜飯店沒有和Metro相連, 必須走到Metro外, 過2個路口, 這對於拖了3個行李, 又帶2個小孩在40度高溫的烈日下行走的我們, 是個大折磨! By the way, 早餐很不錯! 有免費的shuttle到杜拜mall 及 beach hotel.
於 2017 年 7 月住了 4 晚

8/10 不錯哦

baiqiao

喜歡:整潔度、設施服務和住宿環境和硬體
The service can be better as a 5 star hotel. They treat guests as suspects and make us feel uncomfortable. They should send their manager to Japan to learn how to improve the service.
於 2024 年 4 月住了 1 晚
Kirti Anchan 於 2024年4月22日回覆
Dear Baiqiao,Please accept our sincere apologies for any inconvenience or discomfort you may have experienced. It's disappointing to hear that our service did not meet your expectations and that you felt uncomfortable during your time at our hotel.Once again, I apologize for the inconvenience and discomfort you experienced, and I hope we can have another opportunity to provide you with a more positive and enjoyable stay in the future.Sincerely,Kirti AnchanGeneral Manager

6/10 一般般

Ahmad

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
於 2024 年 4 月住了 3 晚
Kirti Anchan 於 2024年4月22日回覆
Dear Ahmad,Thank you for scoring us 3 out of 5. Were hoping you could tell us about your experience so that we may work on improving in those areas. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Van,Tacoma

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I really like it because the property located next to the Museum of future, it has its own indoor walkway to museum and to train station. The most impressed was security, they have security guards at day times & night times. Service was great too.
於 2024 年 3 月住了 8 晚
Kirti Anchan 於 2024年4月14日回覆
Dear Van,Thank you for taking the time to share your positive feedback with us regarding your recent stay. We are delighted to hear that you enjoyed your experience at our property, especially its convenient location next to the Museum of the Future and the indoor walkway connecting to both the museum and the train station. We are pleased to know that our security measures provided you with a sense of safety and comfort throughout your stay.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

NAOMI

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 4 晚
Kirti Anchan 於 2024年4月14日回覆
Dear Naomi,Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

NAOMI

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 3 晚
Kirti Anchan 於 2024年4月14日回覆
Dear Naomi,Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

NAOMI

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Kirti Anchan 於 2024年4月14日回覆
Dear Naomi,Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

may

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Amazing stay and staff , beautiful view and close to a metro
於 2024 年 3 月住了 2 晚
Kirti Anchan 於 2024年4月3日回覆
Dear May, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

hector,El Paso

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Love location and service.
於 2024 年 3 月住了 3 晚
Kirti Anchan 於 2024年4月3日回覆
Dear Hector, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Philip

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent Stay
於 2024 年 3 月住了 6 晚
Kirti Anchan 於 2024年4月3日回覆
Dear Philip, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Yamil Jesus

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
If I could give 100 stars I would. Beautiful, amazing place and amazing people.
於 2024 年 3 月住了 8 晚
Kirti Anchan 於 2024年4月1日回覆
Dear Yamil,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Iana

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing stay at this hotel. We were here for 2 nights as a family of 4 and the hotel staff were excellent, the breakfast was delicious and the room was fantastic- we got upgraded to a club room on 39th floor and the views were spectacular. Thank you Jumeirah Emirates Towers for a wonderful stay, we will be back!
於 2024 年 3 月住了 2 晚
Kirti Anchan 於 2024年3月29日回覆
Dear Lana,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had an amazing stay with us at Jumeirah Emirates Towers. It's wonderful to know that you and your family enjoyed the excellent service provided by our staff, as well as the delicious breakfast and fantastic room accommodations. We're glad you enjoyed our delicious breakfast offerings and that the room, especially the upgrade to a club room on the 39th floor, provided you with spectacular views. It's wonderful to know that you appreciated the attention to detail and comfort during your stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to seeing you again soon!Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Sohail

商務旅客
喜歡:整潔度、設施服務和住宿環境和硬體
Superb property with excellent service
於 2024 年 3 月住了 1 晚
Kirti Anchan 於 2024年3月11日回覆
Dear Sohail,Thank you for scoring us 10 out of 10. We look forward to welcoming you back in the future. Sincerely,Kirti Anchan General Manager

6/10 一般般

Shahrokh

家庭旅遊
喜歡:員工素質
不喜歡:設施服務
Location
於 2024 年 3 月住了 1 晚
Jumeirah 於 2024年3月10日回覆
Great

8/10 不錯哦

Mohammed

家庭旅遊
喜歡:員工素質和住宿環境和硬體
Overall it was good but you should improve the breakfast menu n there should be a lot more variety of food . We have enjoyed the view n the best thing about ur hotel is the easy access to metro station n the location .
於 2024 年 3 月住了 2 晚
Kirti Anchan 於 2024年3月4日回覆
Dear Mohammed, Dear Alexander, thank you for taking the time to share your feedback with us. I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. We'll definitely take your suggestions into account and work on enhancing our breakfast menu with more variety to better cater to our guests' preferences. We appreciate your valuable input and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Kirti Anchan General Manager

8/10 不錯哦

Alexander

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Direct access to the museum of the future from the hotel. Not far from the old part of town. Convenient dining options. Helpful staff. The rooms were nice but they really needed to replace the carpets in both the rooms we booked.
Kirti Anchan 於 2024年2月26日回覆
Dear Alexander, Thank you for taking the time to share your feedback with us. I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. Your feedback regarding the carpets is duly noted, and we apologize for any inconvenience this may have caused during your stay. Once again, thank you for choosing to stay with us, and we hope to welcome you back soon. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Steve

於 2024 年 2 月住了 2 晚
Kirti Anchan 於 2024年3月21日回覆
Dear Steve, Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Soubhi,Doha

於 2024 年 2 月住了 3 晚
Kirti Anchan 於 2024年3月21日回覆
Dear Soubhi, Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

6/10 一般般

Manon

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Problème de facturation
於 2024 年 2 月住了 6 晚
Kirti Anchan 於 2024年2月12日回覆
Dear Manon, I am disheartened to learn about the challenges you have mentioned in your review, clearly, we felt short in your case' and for that I am truly sorry. Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon. Sincerely, Kirti AnchanGeneral Manager

6/10 一般般

Manon

情侶出遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Problème de facturation
於 2024 年 2 月住了 5 晚
Kirti Anchan 於 2024年2月12日回覆
Dear Manon,I am disheartened to learn about the challenges you have mentioned in your review, clearly, we felt short in your case' and for that I am truly sorry. Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon. Sincerely, Kirti AnchanGeneral Manager

6/10 一般般

Manon

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Nous avons eu des problèmes avec la facture .
於 2024 年 2 月住了 7 晚
Kirti Anchan 於 2024年2月12日回覆
Dear Manon, I am disheartened to learn about the challenges you have mentioned in your review, clearly, we felt short in your case' and for that I am truly sorry. Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon. Sincerely, Kirti AnchanGeneral Manager

8/10 不錯哦

Irfan

喜歡:整潔度和員工素質
Iconic property but requires updating and improving. Dated room design. Bathroon shower water didnt drain. Heating never worked in 2 rooms (surprisingly for Dubai it was needed). Poor/uncomfortable and dated furniture. Carpet stained in several areas.
於 2024 年 2 月住了 3 晚
Kirti Anchan 於 2024年2月5日回覆
Dear Irfan,I am disheartened to learn about the challenges you have mentioned in your review, clearly we felt short in your case' and for that I am truly sorry.Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Lorraine,Tonbridge

於 2024 年 1 月住了 4 晚
Kirti Anchan 於 2024年3月21日回覆
Dear Lorraine, Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely, Kirti Anchan General Manager

10/10 有夠讚

Adam

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Kirti Anchan 於 2024年1月29日回覆
Dear Adam,Thank you for scoring us 10 out of 10. We look forward to welcoming you back in the future. Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

Sami

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is a very good hotel. Do reserve breakfast when reserving the room coz they will charge you six time the rate if you decided to take breakfast.
於 2024 年 1 月住了 2 晚
Kirti Anchan 於 2024年1月26日回覆
Dear Sami, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

giedrius

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All perfect!
All perfect!
於 2024 年 1 月住了 4 晚
Kirti Anchan 於 2024年1月26日回覆
Dear Giedrius, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Mona Lucille

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Kirti Anchan 於 2024年1月26日回覆
Dear Mona,I am pleased to see that you scored us 10 out of 10 and had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Takashi

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
良い感じでした!
於 2024 年 1 月住了 2 晚
Kirti Anchan 於 2024年1月26日回覆
Dear Takashi, I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Stefan

於 2024 年 1 月住了 1 晚
Kirti Anchan 於 2024年1月26日回覆
Dear Stefan, I am pleased to see that you scored us 10 out of 10 and had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manager

6/10 一般般

Heidi

喜歡:員工素質
不喜歡:住宿環境和硬體
ok value but not as good as before
Very friendly and competent staff. Hotel a bit warn down as carpet in room is stained and the smell a bit uncomfortable. Love the Amouage beauty products. Quality of hotel and offerings not as in previous stays. Breakfast served in a hallway as there was 700 guests in hotel and the restaurant was to small. The sister tower is dead. No retaurants anymore and no destination for tourists. This is a hotel for business travelers...
於 2023 年 12 月住了 9 晚
Kirti Anchan 於 2024年1月17日回覆
Dear Heidi,I am disheartened to learn about the challenges you have mentioned in your review, clearly we felt short in your case' and for that I am truly sorry.Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Noureddine

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is clean, safe, and in an excellent area of Dubai. Hard to beat!
於 2024 年 1 月住了 1 晚
Kirti Anchan 於 2024年1月11日回覆
Dear Noureddine,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

YUWEI

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Kirti Anchan 於 2024年2月19日回覆
Dear Yuwei,Thank you for scoring us 5 out of 5. We look forward to welcoming you back in the future. Sincerely,Kirti Anchan General Manager

4/10 不太好

tasnim

情侶出遊
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Service was poor, lots of delays when ordering items around the hotel. Club lounge staff are lovely all bar one lady who was very rude. Would not stay here again. Breakfast very limited. Club lounge options limited.
於 2023 年 12 月住了 7 晚
Kirti Anchan 於 2024年1月9日回覆
Dear Tasnim,I am disheartened to learn about the challenges you have mentioned in your review, clearly we felt short in your case' and for that I am truly sorry.Please accept my sincere apologies for any inconvenience caused to you during your stay. I do hope this will not deter you from returning to us, as I would be delighted to welcome you back again soon.Sincerely,Kirti AnchanGeneral Manager

10/10 有夠讚

Kashif

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
It’s was Bussiness trip and staying there like a home .
於 2023 年 12 月住了 3 晚
Kirti Anchan 於 2024年1月9日回覆
Dear Kashif,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. Thank you for sharing your experience with us.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

Noor

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Thanks
於 2023 年 12 月住了 1 晚
Kirti Anchan 於 2024年1月9日回覆
Dear Noor,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel. Thank you for sharing your experience with us.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

melih

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice location
於 2023 年 11 月住了 2 晚
Kirti Anchan 於 2023年11月29日回覆
Dear Melih,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

Kaveh,Tehran

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
One word : well done and thank you for everything.
於 2023 年 11 月住了 3 晚
Kirti Anchan 於 2023年11月29日回覆
Dear Kaveh,I am pleased to read that you had a brilliant stay with us and were happy with the service and facilities provided at the hotel.We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage

10/10 有夠讚

Hannes

於 2023 年 10 月住了 2 晚
Kirti Anchan 於 2023年10月25日回覆
Dear Hannes, Thank you for rating us 10 out 10. We look forward to welcoming you back in the future.Sincerely,Kirti AnchanGeneral Manage