4 座室外游泳池,提供日光浴躺椅

JA 度假村 - JA 棕櫚樹庭院飯店的評分

5 out of 5
JA 度假村 - JA 棕櫚樹庭院飯店
Within JA The Resort, Palm Jebel Ali, Dubai, Dubai

評論

9.2

太棒了

10 分,有夠讚;485 則評論中有 344 則" "
8 分,不錯哦;485 則評論中有 101 則" "
6 分,一般般;485 則評論中有 27 則" "
4 分,不太好;485 則評論中有 8 則" "
2 分,很糟糕;485 則評論中有 5 則" "

9.4/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

Caroline

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Le complexe est sympa avec des restaurants pour tous les goûts. Le gros point négatif pour nous fut les paons qui sont extrêmement bruyants jour et nuit des 5h du matin, impossible de dormir après cette heure là. Le reste est top
於 2024 年 4 月住了 5 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Chère Caroline,Merci beaucoup pour votre retour! Nous sommes ravis que vous ayez apprécié nos différents restaurants. Nous sommes désolés d'apprendre que les paons ont perturbé votre sommeil. Nous allons prendre en compte votre commentaire pour améliorer votre expérience lors de votre prochaine visite.Nous espérons avoir le plaisir de vous accueillir à nouveau bientôt!Cordialement,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Banke

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 5 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Dear Banke,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Dennis

於 2024 年 3 月住了 3 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Dear Dennis,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

6/10 一般般

Geeta

喜歡:整潔度、設施服務和住宿環境和硬體
於 2024 年 3 月住了 8 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Dear Geeta,Thank you for the valuable rating of our hotel and we trust to welcome you back in a more positive light.Best regards,Murad AhmedResident ManagerJA The Resort

8/10 不錯哦

David

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We would have loved to seen/received the VIP amenities promised but we didn't get any of the,. We arrived at the hotel early and were told there was no upgraded rooms and no such VIP amenities. The hotel was fantastic though and we enjoyed every min of being there. We will come again. Just rather we didn't have the VIP carrot dangled in front of us by Expedia - not the hotel.
於 2024 年 3 月住了 10 晚
Murad Ahmed - Resident Manager 於 2024年3月19日回覆
Dear David,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us and that you found our hotel fantastic.We apologize for any confusion or disappointment regarding the VIP amenities promised. We understand the importance of meeting expectations set by booking platforms, and we will work with Expedia to ensure accurate communication moving forward.We appreciate your understanding and look forward to welcoming you back for another enjoyable stay.Warm regards,Murad AhmedResident ManagerJA The Resort

6/10 一般般

CYNTHIA

家庭旅遊
喜歡:整潔度和員工素質
The staff were great and always there to help. The watersports staff were especially helpful, fun and took the time to make it an easy and memorable experience! Few changes could make this an amazing resort. There is no convenient spot to just stop at anytime to have a snack or drink. There are time frames in which to do so and are not convenient, a hassle to be honest. It is far away from any excursions or attractions so unless you only want to stay on a resort I’d go elsewhere as it’s costly! Getting a buggy takes too long if they even come at all. Food was great when you can get it at the scheduled time frames. Overall ok as a resort but it’s not convenient and I didn’t feel it was organized well. Huge shoutout to the water sports staff. They were brilliant!
於 2024 年 3 月住了 8 晚
Murad Ahmed - Resident Manager 於 2024年3月19日回覆
Dear Cynthia,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our associates, particularly the watersports team, to be helpful, fun, and dedicated to making your experience memorable.We appreciate your constructive suggestions regarding the availability of snacks and drinks throughout the day. Your comments regarding the scheduling of meals, resort convenience, and transportation are duly noted, and we will review these areas to ensure a more seamless experience for our guests in the future.Nonetheless, we are delighted that you enjoyed the food and that you had a positive interaction with our watersports team.We hope to have the opportunity to welcome you back and provide you with an even better experience.Warm regards,Murad AhmedResident ManagerJA The Resort

8/10 不錯哦

Carol

於 2024 年 3 月住了 6 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Dear Carol,Thank you for the valuable rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Michael

喜歡:整潔度和住宿環境和硬體
Beautifully maintained property, hospitable staff, and awesome dining experiences
於 2024 年 2 月住了 9 晚
Murad Ahmed - Resident Manager 於 2024年3月8日回覆
Dear Michael,Many thanks for your positive feedback and we trust to have the pleasure to welcoming you back very soon!Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

REHAB

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The unique thing in the property is the staff. They are lovely and helpful people, and care so much about their guests.
於 2024 年 1 月住了 5 晚

10/10 有夠讚

Margrit

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Schöne Hotelanlage, aber weit entfernt vom Zentrum
Ein wirklich tolles Resorthotel. Es gibt nur einen Punktabzug...die Sicht! Man schaut auf die stillgelegte Baustelle der 2. Palme...und auf den Cargohafen. Zudem liegt das Hotel wirklich sehr weit vom Zentrum Dubai bzw Abu Dhabi entfernt. Für Ausflüge, Unternehmungen eher ungeeignet.
於 2024 年 1 月住了 3 晚
Murad Ahmed - Resident Manager 於 2024年3月8日回覆
Liebe Margrit,vielen Dank für Ihr Feedback zu unserem Resort. Wir freuen uns zu hören, dass Sie unsere Hotelanlage schön finden. Es tut uns jedoch leid zu erfahren, dass die Aussicht Ihren Gesamteindruck beeinträchtigt hat. Hinsichtlich der Entfernung vom Zentrum von Dubai und Abu Dhabi bedauern wir, dass dies für Ihre Ausflüge und Unternehmungen als unpraktisch empfunden wurde. Vielen Dank für Ihre offenen Worte, und wir hoffen, dass Sie dennoch einen angenehmen Aufenthalt bei uns hatten.Mit freundlichen Grüßen,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Dhrumil,stoughton

於 2024 年 1 月住了 3 晚
Murad Ahmed - Resident Manager 於 2024年4月23日回覆
Dear Dhumil,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

hozefa

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Murad Ahmed - Resident Manager 於 2024年1月27日回覆
Dear hozefa,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,Murad AhmedResident ManagerJA The Resort

8/10 不錯哦

Patrick Beat

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
We are visiting this resort since more than 20 years. This time on arrival, I had to sign an agreement in which I confirmed that we will not bring any food, sweets or drinks into the resort despite the fact, that there was no kind of small store in the resort for buying a "Twix" or "Chips". I understand, that it's not allowed to bring or order meals from outside, but to bring in some sweets from the shopping tour....?! However, we decided then to eat always outside the resort during our stay and didn't consider the Restaurants in the Palm Tree Court at all. If that is the resorts policy, then they should mentioned that in the booking contract rather than let the guests sign such agreement on arrival. Thks for your attention. Brgds, Pat
於 2023 年 12 月住了 6 晚
Murad Ahmed - Resident Manager 於 2024年1月27日回覆
Dear Pat,Thank you for reaching out and expressing your concerns about the recent agreement you had to sign upon arrival. We truly value your loyalty as a guest for over 20 years, and we appreciate the opportunity to address your feedback.We apologize for any confusion caused by the agreement, and we want to clarify that our policy is primarily aimed at restricting the delivery or ordering of prepared meals from external sources. It is not intended to prevent guests from bringing in snacks or other items purchased from grocery shops, such as chocolate bars, chips, cookies, etc.Your suggestion regarding communication in the booking contract is duly noted, and we will review our processes to ensure that such policies are conveyed more transparently to our guests.We regret that this policy influenced your dining choices during your stay, and we hope that despite this, you were able to enjoy your time at the resort. Your feedback is invaluable, and we are committed to continuously improving our guest experience.We would be delighted to welcome you back and provide you with a more seamless and enjoyable stay in the future.Thank you for your attention and understanding.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Adrian

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Murad Ahmed - Resident Manager 於 2024年1月27日回覆
Dear Adrian,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Susanna

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 5 晚
Murad Ahmed - Resident Manager 於 2024年1月27日回覆
Dear Susanna,Thank you for the 5* rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent stay. Drinks should however be included in half board :)
於 2023 年 12 月住了 2 晚
Murad Ahmed - Resident Manager 於 2024年1月5日回覆
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

Elyas

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing stay
於 2023 年 12 月住了 3 晚
Murad Ahmed - Resident Manager 於 2024年1月5日回覆
Dear Elyas,Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,Murad AhmedResident ManagerJA The Resort

10/10 有夠讚

HANS

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A beautiful hotel with a choice of excellent restaurants. Lovely beach, only a little spoiled by the view onto the new palm construction site. Apart from a pleasant attendant from Nepal the beach attendants outside rooms 170 to 180 would do well smiling a bit more.
於 2023 年 11 月住了 3 晚

6/10 一般般

Juhani

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 6 晚

10/10 有夠讚

Hiba

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing and beautiful property in Dubai! You are in the city but a bit far too so feels like you have actually been on a vacation! Sunset was absolutely gorgeous there! Quiet, unique and amazing property for couples and families too! Highly recommend!
於 2023 年 10 月住了 1 晚

6/10 一般般

Daniel,Dublin

家庭旅遊
喜歡:整潔度、員工素質和設施服務
Decent hotel with good service but had issues with the AC and the door lock
於 2023 年 9 月住了 7 晚

8/10 不錯哦

Daniel,Dublin

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Decent 5 star hotel with good service but very very far out from the city.
於 2023 年 9 月住了 7 晚

8/10 不錯哦

pamela

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
All ok
This was a perfectly ok hotel just not one we would repeat. All adequate, big room very sparsely furnished. Clean and moving to being environmentally friendly. Just too busy and loud.
於 2023 年 9 月住了 1 晚

10/10 有夠讚

Stephanie

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing place. Food fantastic and staff fabulous
Murad Ahmed / Resident Manager 於 2023年10月16日回覆
Dear Stephanie,Thank you for taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to pamper you once again in our oasis in the heart of Dubai. Best regards,Murad AhmedResident ManagerJA The Resort

8/10 不錯哦

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great for families
It's been a while since my family stayed at Palm Tree court and they've made some renovations which improved the resort. There are several new activities, including a splash park, an improved mini-golf, and an aviary. There's also a new pool. The rooms are spacious and comfy with the much-welcomed peacock visits at the terrace. Since it's only a 10-min drive from Dubai Marina, i highly recommend this for family staycations as there's a lot to keep the kids busy and yet it feels remote enough to feel like a holiday.
於 2023 年 8 月住了 1 晚
Murad Ahmed - Cluster Executive Assistant Manager 於 2023年8月31日回覆
Dear Guest,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 有夠讚

Forbes

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 8 月住了 2 晚
Murad Ahmed - Cluster Executive Assistant Manager 於 2023年8月31日回覆
Dear Forbes,We greatly appreciate the time and effort taken to share this kind feedback and we all look forward to welcoming you back to JA The Resort, hopefully very soon.Best regards,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 有夠讚

Enes

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Super Anlage. Perfekter Service. Zimmerausstattungen auch im Standard überdurchschnittlich. Alles in allem ein sehr schöner Urlaub!
於 2023 年 7 月住了 4 晚
Murad Ahmed - Cluster Executive Assistant Manager 於 2023年8月31日回覆
Lieber Enes,vielen lieben Dank dass Sie sich die Zeit genommen haben um uns und anderen Reisenden diese sehr liebevolle Beschreibung Ihres Aufenthaltes mitzuteilen.Es freut uns ausserordentlich dass Sie einen rundum gelungenen Urlaub bei uns verbracht haben und somit kaum Wünsche offen geblieben sind.Wir würden uns freuen wenn Sie in nicht allzu ferner Zunkunft wieder unsere Gäste sein werden.Bis dahin wünsche ich Ihnen alles Gute und bleiben Sie gesund.Mit sonnigen Grüßen,Murad AhmedCluster Executive Assistant ManagerJA The Resort

10/10 有夠讚

Marian

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous and amazing
Amazing hotel Palm Tree Court - staff are fabulous, food is delicious- this is our favourite place to stay in Dubai - coming back next year
於 2023 年 7 月住了 6 晚
Hayden Edgtton - Cluster Resort Manager 於 2023年7月28日回覆
Dear Marian,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 有夠讚

Timothy

於 2023 年 6 月住了 2 晚
Hayden Edgtton - Cluster Resort Manager 於 2023年7月28日回覆
Dear Timothy,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 5 月住了 10 晚
Hayden Edgtton / Cluster Resort Manager 於 2023年7月3日回覆
Dear Anthony, Thank you for your much-appreciated ratings. I am delighted to hear that you enjoyed your stay with us, and hope to welcome you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 有夠讚

John

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful resort and 4th visit. Love this place and will be back
於 2023 年 5 月住了 3 晚
Hayden Edgtton - Cluster Resort Manager 於 2023年7月28日回覆
Dear John,Thank you for kindly taking a moment to share your valuable feedback following your stay at JA Palm Tree Court.It is a great pleasure to learn that our combined team efforts contributed to your memorable resort experience. We cannot wait to welcome you back to once again pamper you in our oasis in the heart of Dubai. Best regards,Hayden EdgttonCluster Resort ManagerJA The Resort

10/10 有夠讚

Yolanda

喜歡:整潔度、員工素質和住宿環境和硬體
Excelente
於 2023 年 5 月住了 1 晚

10/10 有夠讚

真實旅客

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent
Everything was excellent
於 2023 年 4 月住了 12 晚
Hayden Edgtton / Cluster Resort Manager 於 2023年7月10日回覆
Dear Guest, Thank you for your much-appreciated review! We are glad to hear that you had a great stay with us, and hope to have the opportunity to welcome you back soon! Best regards, Hayden Edgtton Cluster Resort Manager JA The Resort

10/10 有夠讚

Alexandra

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
we loved the park like property design and gardening of the hotel. the buggy service was great, especially with kids. the food was outstanding and all outlets were good quality. The dining options as part of half board were amazing (14 outlets). the rooms are renovated and spacious. Only the AC was really cold and we needed to set it to 26 degree to have around 22 degree.

4/10 不太好

Shigeyuki,Kashiwashi

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
They didn't give me upgrade. Some of the room facilities were broken. And the water in the restroom was leaking.
於 2023 年 4 月住了 6 晚

10/10 有夠讚

mohamed

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 2 晚

10/10 有夠讚

D

家庭旅遊
喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2023 年 4 月住了 9 晚

10/10 有夠讚

Banke

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 3 月住了 5 晚

2/10 很糟糕

Busra

喜歡:整潔度、員工素質和客房舒適度
不喜歡:住宿環境和硬體
於 2023 年 3 月住了 4 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 3 月住了 4 晚

10/10 有夠讚

jerome

於 2023 年 3 月住了 3 晚

6/10 一般般

Klaus

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:客房舒適度
Noisy room
Our room was apparently next ta a compressorroom, which was extremely noisy 24/7. Also the peacocks which is a part of the resort, can be very noisy very early in the morning.
於 2023 年 3 月住了 2 晚

8/10 不錯哦

Mohammed

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I didn’t get any benefits or perks they even refused to extend checkout for one hour only
於 2023 年 3 月住了 5 晚

6/10 一般般

Dr. Ammar

親子旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
Very nice resort, clean and full of activities. However, on the last day they charged me 1400 Dirhams extra ( around 380 US) for a barely visible scratch my 2 years old drew on one of the single chairs. I found that extremely inappropriate and exaggerated, and I was fuming. I never thought a classy resort like this will try to take advantage of their guest in such manner.
於 2023 年 2 月住了 4 晚

10/10 有夠讚

Adil

喜歡:整潔度、員工素質和住宿環境和硬體
I will stay again.
於 2023 年 2 月住了 2 晚

10/10 有夠讚

Ola

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Mycket trevlig inrättning!
Fantastiskt trevlig personal & god mat i a’la carte restaurangerna. Samma priser på drinkar av såmre kvalitet vid poolbaren vilket känns helt fel, de goda drinkarna i de fina restaurangerna däremot prisvärda! Ganska dyrt att äta och dricka på hotellet men hög kvalitet på de olika a’la carte restaurangerna vilket ändå är det viktigaste i slutändan. Vi hade en perfekt juniorsvit direkt mot havet med strålande utsikt. Rekimmenderas!
於 2023 年 2 月住了 4 晚

10/10 有夠讚

jacques

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 2 月住了 1 晚

10/10 有夠讚

Alexandra

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Die Mitarbeiter sind hochmotiviert, unbeschreiblich zuvorkommend und sehr engagiert. Man fühlt sich vom ersten Moment an herzlich aufgenommen spührt sofort, dass jeder Mitarbeiter nur ein Ziel verfolgt: man möchte dem Hotelgast einen unvergesslichen, wunderschönen und qualitativ sehr hochwertigen Urlaub bereiten. Dabei bleibt kein Wunsch offen! Die Anlage wird von einem Top-Management geführt, die Mitarbeiter strahlen Zufriedenheit und höchste Professionalität aus. Besonders hervorheben möchten wir die liebenswerten Damen am Eingang des Frühstücksbereichs sowie die zuvorkommende, engagierte und hochprofessionelle Leistung von Dilip, Nilanta, Imran, Weil, Yogesh und Taofu. Für Elvis war es selbstverständlich unsere schlafende Tochter ins Zimmer zu tragen, als unser Buggy in der Silvesternacht nicht griffbereit war. Die Silvesterparty war unbeschreiblich: an Professionalität, Angebot und Auswahl nicht zu überbieten. Wir möchten uns für den unvergesslichen Urlaub ganz herzlich bei jedem Mitarbeiter bedanken und können die weitläufige Anlage nur weiterempfehlen. Uns hat nichts gefehlt, wir würden am Liebsten sofort wieder kommen!

10/10 有夠讚

Gary

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體

10/10 有夠讚

B