高級寢具、舒適加層、迷你吧、客房內保險箱

杜拜格羅夫納屋飯店的評分

5 out of 5
杜拜格羅夫納屋飯店
Al Emreef Street, Dubai

評論

9.8

好極了

10 分,有夠讚;1001 則評論中有 883 則" "
8 分,不錯哦;1001 則評論中有 94 則" "
6 分,一般般;1001 則評論中有 12 則" "
4 分,不太好;1001 則評論中有 8 則" "
2 分,很糟糕;1001 則評論中有 4 則" "

9.8/10

整潔度

9.8/10

員工素質

9.8/10

設施服務

9.8/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

LUGANG

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 4 晚

10/10 有夠讚

Murtadha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
Grosvenor House, a Luxury Collection Hotel, Dubai 於 2024年4月29日回覆
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Murtadha

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent
於 2024 年 4 月住了 14 晚
Grosvenor House, a Luxury Collection Hotel, Dubai 於 2024年4月29日回覆
Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience with us. We look forward to welcoming you back on your next visit!

10/10 有夠讚

Mohammad

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel in the best area of Dubai Marina. Amazing view from our room. Excellent restaurants in the hotel. Very clean, helpful staff. The area around the hotel is super nice to walk and enjoy the marina.
於 2024 年 4 月住了 2 晚
Grosvenor House, a Luxury Collection Hotel, Dubai 於 2024年4月26日回覆
Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay with us at the Grosvenor House.It's wonderful to know that you found our hotel beautiful and that you were able to take in the amazing views from your room. We're thrilled that you enjoyed dining at our excellent restaurants and that you found our hotel to be very clean with helpful staff.Dubai Marina is indeed a stunning area, and we're glad you had the opportunity to explore and enjoy the surroundings during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 有夠讚

Jay

情侶出遊
喜歡:設施服務和住宿環境和硬體
This luxury hotel is situated next to the beautiful Marina Walk. We thoroughly enjoyed our 6-night stay here. The concierge graciously upgraded our one king bedroom to a suite, inclusive of breakfast, afternoon tea, and evening pre-dinner drink options at a very reasonable price. The buffet offered an incredible array of food options, with attentive waiter service. During our visit to Dubai to celebrate our engagement, the hotel surprised us with a thoughtful note and a customized chocolate cake. Our stay was immensely enjoyable and left a lasting impression. Additionally, the hotel provided a complimentary shuttle service to their sister property, Le Royal Meridien, which boasts fantastic resort amenities and complimentary services. We also had the opportunity to reserve a tennis court there.
於 2024 年 3 月住了 6 晚
Grosvenor House, a Luxury Collection Hotel, Dubai 於 2024年4月15日回覆
Thank you for sharing such wonderful review of your stay with us!We're thrilled to hear that you thoroughly enjoyed your 6-night stay and that our team was able to make your engagement celebration even more special with a surprise note and customized chocolate cake.It's fantastic to know that you appreciated the suite upgrade, inclusive amenities, and our extensive buffet offerings. We take great pride in providing attentive service and memorable experiences for our guests, and we're delighted that we could leave a lasting impression on you.We're also pleased to hear that you took advantage of the complimentary shuttle service to Le Royal Meridien and enjoyed their fantastic resort amenities.Congratulations again on your engagement! We hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 有夠讚

Rick

商務旅客
喜歡:整潔度和設施服務
Great hotel, location and staff.
於 2024 年 2 月住了 5 晚
Grosvenor House, a Luxury Collection Hotel, Dubai 於 2024年2月13日回覆
Thank you for your kind words and for choosing to stay with us! We're thrilled to hear that you had a great experience at our hotel and that you found our location convenient and our staff accommodating.We hope to have the pleasure of welcoming you back again soon!

10/10 有夠讚

David Wayne

喜歡:設施服務和住宿環境和硬體
Great location and staff, would recommend!
於 2024 年 1 月住了 7 晚
Grosvenor House Team 於 2024年1月29日回覆
Dear David,Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a 5 out of 5 experience and found our location and staff to be great.Your recommendation means a lot to us, and we're thrilled that you had a positive stay. If there's anything specific you loved about your experience or any suggestions for improvement, please feel free to share.We appreciate your recommendation and look forward to the pleasure of hosting you again in the future. Thank you for choosing us!Best Regards,

10/10 有夠讚

Hassan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hidden Gem
Awesome property and Remarkable service. The best hotel I have ever witnessed. Guest services, Concierge, Laundry, in-room dining and in-room turn down. Diversity at its best, each making their country proud.
於 2024 年 1 月住了 4 晚
Grosvenor House Team 於 2024年1月22日回覆
Dear Hassan,We are absolutely thrilled to receive your outstanding 10 out of 10 rating for your stay at Grosvenor House, and we sincerely thank you for describing us as a "Hidden Gem." Your high praise for our property and service is incredibly rewarding.It’s wonderful to hear that we stand as the best hotel you have ever experienced. We take great pride in our guest services, concierge, laundry, in-room dining, and turn-down service. Knowing that our team's diversity and dedication made such a positive impact on your visit is a testament to their hard work and commitment.Your acknowledgement of our team's representation of their respective countries and their contribution to our service excellence is especially heartwarming. We will certainly share your kind words with our staff, as it serves as a great motivation and recognition for their efforts.If there are any specific experiences or aspects that stood out during your stay, or if you have any suggestions for how we can make your next visit even more enjoyable, we would be grateful to hear from you.Thank you once again for choosing Grosvenor House, and we eagerly look forward to welcoming you back for another remarkable and memorable stay.Warm regards,

8/10 不錯哦

João

於 2024 年 1 月住了 5 晚
Grosvenor House Team 於 2024年2月2日回覆
Dear Joao,Thank you very much for your feedback. We look forward to welcoming you in the future.Kind regards

10/10 有夠讚

Amir Mehdi

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 4 晚
Grosvenor House 於 2024年1月10日回覆
Dear Amir Mehdi,We are absolutely delighted to receive your outstanding 10 out of 10 rating for your recent stay at Grosvenor House. Thank you for taking the time to share this wonderful feedback with us.It's incredibly rewarding to know that we were able to provide an experience that fully met your expectations. Our team is dedicated to ensuring that every guest enjoys a memorable and comfortable stay, and your perfect score is a testament to their hard work and commitment.If there were specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would love to hear from you. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.Thank you once again for choosing Grosvenor House, and we look forward to the opportunity to welcome you back for another exceptional stay.Warm regards,

10/10 有夠讚

fadi

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Grosvenor House Team 於 2024年1月8日回覆
Dear Fadi,We are absolutely delighted to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment means a great deal to us, and we sincerely thank you for taking the time to share this feedback.It’s incredibly rewarding to know that we were able to provide an experience that fully met your expectations. Our team is dedicated to ensuring that every guest enjoys a memorable and comfortable stay, and your perfect score is a testament to their hard work and commitment.Feedback from our guests is invaluable in our continuous effort to provide the best possible service.Thank you once again for choosing Grosvenor House, and we look forward to the opportunity to welcome you back for another exceptional stay.Warm regards,

10/10 有夠讚

Murtadha

Grosvenor House 於 2023年12月28日回覆
Dear Murtadha,We are overjoyed to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment and time taken to share this feedback are greatly appreciated.It's truly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable and comfortable stay, and your perfect score is a fantastic affirmation of their efforts.If there were any specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would be grateful for your insights. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.We look forward to welcoming you back to Grosvenor House in the near future for another exceptional visit.Warm regards,

10/10 有夠讚

Murtadha

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Grosvenor House 於 2023年12月28日回覆
Dear Murtadha,We are overjoyed to receive your 5 out of 5 rating for your recent stay at Grosvenor House. Your acknowledgment and time taken to share this feedback are greatly appreciated.It's truly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable and comfortable stay, and your perfect score is a fantastic affirmation of their efforts.If there were any specific aspects of your stay that you particularly enjoyed or any areas where we could further enhance your experience, we would be grateful for your insights. Feedback from our guests is invaluable in our continuous effort to provide the best possible service.We look forward to welcoming you back to Grosvenor House in the near future for another exceptional visit.Warm regards,

10/10 有夠讚

Sogol

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Fabulous
Fantastic ! Best service and the beds are amazing.
於 2023 年 12 月住了 6 晚
Grosvenor House Team 於 2023年12月22日回覆
Dear Sogol,Thank you for sharing your fantastic feedback with us! We are thrilled to hear that you had the best service and found our beds amazing during your stay.Your kind words are truly appreciated, and it's wonderful to know that we could contribute to making your experience enjoyable. If there's anything specific you loved about the service or any suggestions for improvement, please feel free to share.We look forward to the pleasure of hosting you again for another fantastic stay. Thank you for choosing us!Best Regards,

10/10 有夠讚

amar

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 3 晚
Grosvenor House Team 於 2023年12月22日回覆
Dear Amar,Thank you so much for your perfect rating! We are delighted to hear that you had an exceptional experience during your stay. Your feedback means a lot to us, and we appreciate you taking the time to share your positive thoughts.If there's anything specific you enjoyed or if you have any suggestions on how we can make your next visit even more enjoyable, please feel free to let us know. We value your input and strive to continually exceed your expectations.Once again, thank you for choosing us, and we look forward to the pleasure of hosting you again in the future.Best Regards,

10/10 有夠讚

Sameena

情侶出遊
喜歡:整潔度和住宿環境和硬體
I always love coming back
於 2023 年 11 月住了 6 晚
Grosvenor House Team 於 2023年12月6日回覆
Dear Sameena,Thank you so much for your excellent 5/5 rating and for your loyalty to Grosvenor House. We are thrilled to know that you always love coming back to us.It's guests like you, who return time and again, that truly make our hotel a special place. Our team is dedicated to providing an exceptional experience, and your continued satisfaction is the best testament to their efforts.We would love to hear if there are any specific aspects of your stays that you particularly enjoy, or if there’s anything we can do to make your future visits even more memorable. Your feedback is invaluable in helping us maintain and improve our high standards.Looking forward to welcoming you back to Grosvenor House soon for yet another wonderful experience.Warm regards,

10/10 有夠讚

Traci

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Wonderful location great dining options and amazing service
於 2023 年 11 月住了 2 晚
Grosvenor House Team 於 2023年12月1日回覆
Dear Traci,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a fantastic experience during your stay and that you found our location wonderful, enjoyed the great dining options, and experienced amazing service.Our team works hard to create memorable experiences for our guests, and it's rewarding to know that we succeeded in making your stay special. Your positive comments will be shared with the entire team, as they serve as motivation to continue delivering exceptional service.If there's anything specific you loved about the dining options or if you have any suggestions for improvement, please feel free to share. We value your input and strive to make each guest's experience even better.Thank you once again for choosing us, and we look forward to welcoming you back in the future!Best Regards,

10/10 有夠讚

Fahed

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel is amzing. Spectacular service. Premium Standard. I would strongly advise to book the Grosvenor while in Dubai
於 2023 年 11 月住了 4 晚
Grosvenor House Team 於 2023年11月23日回覆
Dear Fahed,We are truly honored to receive your 10 out of 10 rating and read such glowing remarks about your stay at Grosvenor House. Your enthusiastic endorsement is incredibly appreciated.It's wonderful to know that you found the hotel amazing and our service spectacular, meeting a premium standard. Our team strives to provide an experience that is not just satisfactory but memorable, and it's rewarding to hear that we have achieved this for you.Your strong recommendation for others to book Grosvenor House while in Dubai is the highest compliment we can receive. We are deeply committed to maintaining the high level of service and quality that you experienced.Thank you once again for choosing Grosvenor House, and we eagerly look forward to the opportunity to welcome you back for another outstanding stay.Warm regards,

10/10 有夠讚

Andrew,Glasgow

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is exceptional. The manager, Sanjeer Sukumar, could not be more helpful and made our stay exceptional.
於 2023 年 11 月住了 5 晚
Grosvenor House Team 於 2023年11月23日回覆
Dear Andrew,Thank you so much for your fantastic 5/5 rating and for taking the time to share your experience at our property. We are overjoyed to hear that you found your stay exceptional.It's particularly gratifying to know that our manager, Sanjeer Sukumar, played a significant role in enhancing your experience. We pride ourselves on our dedicated staff who go above and beyond to ensure our guests have a memorable and enjoyable stay. Your kind words will be passed along to Sanjeer, who will be delighted to know that his efforts were so well received.We are committed to maintaining the high standards that you experienced and look forward to welcoming you back in the future for another exceptional stay.Thank you once again for choosing our hotel, and we wish you all the best until we have the pleasure of serving you again.Warm regards,

10/10 有夠讚

n

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Grosnevor
Great stay at the gosnevor again
於 2023 年 11 月住了 5 晚
Grosvenor House Team 於 2023年11月13日回覆
Dear Nigel,We are thrilled to receive your 10 out of 10 rating for your recent stay at Grosvenor House. Thank you for taking the time to share such wonderful feedback.Our team is committed to providing an exceptional experience, and your continued satisfaction is the best reward for their efforts.If there's anything specific that made your stay great, or if you have suggestions on how we could make your next visit even more special, we'd love to hear from you.We eagerly look forward to your next visit to Grosvenor House, where we hope to create more memorable experiences for you.Warm regards,

10/10 有夠讚

Steven

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Grosvenor House Team 於 2023年11月14日回覆
Dear Steven,We're overjoyed to see your 10 out of 10 rating for Grosvenor House. Thank you for taking the time to share this fantastic feedback.It’s truly rewarding to know that we were able to provide you with an exceptional experience. Our team is dedicated to ensuring that every aspect of our guests' stay is memorable, and your perfect score is a wonderful testament to their hard work.Feedback from our guests is invaluable in our ongoing effort to provide the best service possible.We look forward to the opportunity to welcome you back to Grosvenor House for another outstanding stay.Warm regards,

10/10 有夠讚

Nils

於 2023 年 10 月住了 9 晚
Grosvenor House Team 於 2023年11月13日回覆
Dear Nils,We are absolutely delighted to receive your 10 out of 10 rating for Grosvenor House. Thank you for taking a moment to share this wonderful feedback.It's incredibly gratifying to know that your experience with us was so positive. Our team works hard to ensure each guest has a memorable stay, and your high score is a fantastic acknowledgment of their efforts.If there were any particular highlights of your stay or areas where you feel we could improve, we would be grateful to hear from you. Your insights are invaluable in helping us enhance our service.We hope to have the pleasure of welcoming you back to Grosvenor House in the near future for another excellent visit.Warm regards,

10/10 有夠讚

torben

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 4 晚
Grosvenor House Team 於 2023年11月6日回覆
Dear Torben,We are absolutely delighted to receive your 10 out of 10 rating on Hotels.com for your stay at Grosvenor House, a Luxury Collection. Thank you so much for taking the time to share this fantastic feedback!It’s incredibly rewarding to know that we were able to provide an experience that met all your expectations. Our team is dedicated to ensuring every guest enjoys a memorable stay, and your high praise is a wonderful affirmation of our efforts.We look forward to the pleasure of welcoming you back to Grosvenor House in the future for another perfect stay.Warm regards,

10/10 有夠讚

Matt

於 2023 年 10 月住了 7 晚
Grosvenor House Team 於 2023年11月1日回覆
Dear Matt,Thank you for the outstanding 10 out of 10 rating on Hotels.com! It is truly rewarding to know that we have met and exceeded your expectations, and we are grateful for your high praise. Our team is dedicated to providing outstanding service and ensuring every guest has a memorable stay. Your positive feedback means the world to us, and we look forward to welcoming you back in the future.

10/10 有夠讚

S

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Grosvenor
Fabulous hotel with fabulous service - now moved to Dukes on the Palms and wish I had stayed
於 2023 年 10 月住了 8 晚
Grosvenor House Team 於 2023年10月30日回覆
Dear S,Thank you so much for sharing your fabulous experience at Grosvenor House. We are overjoyed to know that you enjoyed your time with us and felt well taken care of by our team.It is truly heartening to hear such positive feedback, and we are humbled that you hold Grosvenor House in such high regard.Our doors are always open, and should your travels bring you back, we would be more than happy to welcome you once again.Thank you for choosing Grosvenor House, and we send our best wishes for the remainder of your trip.Warm regards,

10/10 有夠讚

JARRID

於 2023 年 10 月住了 1 晚
Grosvenor House Team 於 2023年11月23日回覆
Dear Jarrid,We are delighted to receive your 5/5 rating and truly appreciate you taking the time to share this feedback.Your high score is a testament to the efforts of our team, and it's incredibly rewarding to know that we met your expectations. If there were specific aspects of your stay that stood out or any areas where you think we could further improve, we would love to hear from you. Your insights are invaluable in helping us enhance our guest experience.We look forward to the opportunity to welcome you back for another exceptional stay in the future.Warm regards,

10/10 有夠讚

Tanuja

於 2023 年 10 月住了 6 晚
Grosvenor House Team 於 2023年10月30日回覆
Dear Tanuja,We are overjoyed to receive your outstanding 10 out of 10 review! Thank you so much for taking the time to share your positive experience at Grosvenor House.Our team works hard to ensure each guest has a memorable and enjoyable stay, and it is truly rewarding to know that we were able to meet and exceed your expectations.Thank you once again for choosing Grosvenor House, and we eagerly look forward to the opportunity of welcoming you back soon.Warmest regards,

10/10 有夠讚

Mark

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing hotel. Staff, faciltities, food - all great. The only downside to this property is the amount of people putting towels on loungers to reserve them, at the pool area, then leaving the pool for hours at a time. The pool staff try their best to stop this but the practice persists. Extremely selfish behaviour that could do with being rectified, asap.
於 2023 年 10 月住了 6 晚
Grosvenor House Team 於 2023年10月30日回覆
Dear Mark,We are incredibly grateful for your positive words and delighted to know that you had an amazing experience at Grosvenor House. It’s wonderful to hear that our staff, facilities, and food all met your expectations.However, we sincerely apologize for the inconvenience you faced regarding the loungers at our pool area. We understand how frustrating this can be, and we appreciate you bringing this to our attention. Your comfort and satisfaction are of the utmost importance to us, and we are committed to making the necessary improvements. Thank you once again for choosing Grosvenor House, and we hope to welcome you back soon for an even better experience.Warm regards,

10/10 有夠讚

Sameena

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The best hotel to stay in . I stay here most times now very good location
於 2023 年 10 月住了 9 晚
Grosvenor House Team 於 2023年10月25日回覆
Dear Sameena,Thank you for awarding us a perfect 5 out of 5 rating and for your loyalty in choosing our hotel for your stays. We greatly appreciate your feedback.We're thrilled to hear that you consider us the best hotel to stay in and that you find our location very convenient. Your kind words encourage us to continue providing excellent service and a great experience for our guests.It's always a pleasure to welcome you back, and we look forward to your future visits. If there's anything specific you'd like during your stays, please don't hesitate to let us know. Your satisfaction is our top priority.Warm regards,

10/10 有夠讚

Dmitry,Dubai

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Grosvenor House Team 於 2023年10月23日回覆
Dear Dimitry,Thank you for rating your recent experience with us as a perfect 5 out of 5. We truly appreciate your feedback.Your top score indicates a highly satisfactory stay, and we're thrilled to have met your expectations. We aim to provide the best possible experience for our guests, and your rating reflects our commitment to excellence.We look forward to the pleasure of welcoming you back in the future. If you have any specific requests or preferences for your next visit, please do not hesitate to let us know. Your satisfaction is our top priority.Warm regards,

10/10 有夠讚

MUSTAFA,Istanbul

商務旅客, 團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Large and clean rooms, friendly staff and good location
於 2023 年 10 月住了 2 晚
Grosvenor House Team. 於 2023年10月19日回覆
Dear Mustafa,Thank you for sharing your experience! We're delighted that you enjoyed your vacation and found our staff attentive and friendly. We hope to welcome you back to our spacious beach area for another pleasant stay!

10/10 有夠讚

Giuseppe

於 2023 年 10 月住了 3 晚
Grosvenor House Team 於 2023年10月16日回覆
Dear Giuseppe,Thank you for taking the time to rate your recent stay as a perfect 10 out of 10! We're thrilled to hear that your experience at our hotel met and exceeded your expectations.Our team works tirelessly to ensure that every guest has a memorable and enjoyable stay, and we're delighted to know that we achieved this during your visit.We look forward to welcoming you back and making your next visit just as fantastic.

8/10 不錯哦

Barinder

喜歡:員工素質
-
於 2023 年 10 月住了 3 晚
Grosvenor House Team 於 2023年10月10日回覆
Dear Barinder,Thank you for taking the time to share your feedback and for choosing to stay at our hotel. We value your input, and we are pleased to see that your overall experience was positive.Your rating of 4 out of 5 indicates that you had a good stay, but there may be areas where we can further improve to make your next visit even better. If you have any specific suggestions or feedback on how we can enhance your experience, please don't hesitate to share it with us.We look forward to the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. Your satisfaction is important to us, and we appreciate your feedback.Warm regards,

10/10 有夠讚

Joanna

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 5 晚
Grosvenor House Team. 於 2023年10月2日回覆
Dear Joanna,Thank you for taking the time to share your glowing review! We're thrilled to hear that your experience with us was a perfect. Delivering exceptional service and ensuring our guests have a fantastic stay is always our goal, and we're delighted that we met your expectations.Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful experience in the future. If you ever have any special requests or preferences for your next visit, please don't hesitate to let us know.

10/10 有夠讚

Feroz Zainal

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 3 晚
Grosvenor House Team 於 2023年9月25日回覆
Dear Feroz,Thank you for sharing your rating of 10 out of 10 following your recent stay at our hotel. We greatly appreciate your positive feedback.We aim to provide the best possible experience for our guests, and your perfect score is a testament to our commitment to excellence. We are delighted that you had a fantastic stay with us.We look forward to the pleasure of welcoming you back in the future for another outstanding experience. If you have any specific requests or if there's anything more we can do to make your next stay even better, please do not hesitate to let us know.Warm regards,

10/10 有夠讚

Alexandre

於 2023 年 9 月住了 1 晚
Grosvenor House Team. 於 2023年9月5日回覆
Dear Alexandre,Thank you for taking the time to leave an excellent review.We are thrilled to see that you have enjoyed your stay with us and we look forward to having you stay with us soon.

10/10 有夠讚

David

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel with super nice people working here. 5-star review....!
於 2023 年 8 月住了 1 晚
Grosvenor House Team. 於 2023年9月4日回覆
Dear David,Thank you for your fantastic review! We're delighted to hear that you had a great stay at our hotel and that you found our staff to be super nice. Your 5-star review is greatly appreciated.Providing excellent service and a comfortable stay is our top priority, and we're thrilled that we succeeded in doing so for you.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding experience.

10/10 有夠讚

Mark

於 2023 年 8 月住了 4 晚
Grosvenor House Team 於 2023年9月19日回覆
Dear Mark,Thank you for taking the time to leave such a positive review.We are glad to see that you had an amazing stay with us and we look forward to the opportunity of hosting in our hotel soon.

10/10 有夠讚

Sogol

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing
Amazon as always. Loved the view of my room from the 41st floor.
於 2023 年 8 月住了 1 晚
Grosvenor House Team 於 2023年8月14日回覆
Dear Sogol,Thank you vey much for your feedback. We look forward to welcoming you back in the future.Warm Regards

10/10 有夠讚

Simon

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Remarkable staff team - genuine hospitality. Location perfect, with beach access. Premier Room lounge access was really useful.
於 2023 年 7 月住了 7 晚
Grosvenor House Team 於 2023年8月2日回覆
Dear Simon,Thank you very much for your feedback. We look forward to welcoming you in the future.Warm Regards

10/10 有夠讚

Mark

於 2023 年 7 月住了 3 晚
Grosvenor House Team 於 2023年7月31日回覆
Dear Mark,Thank you very much for your feedback. We look forward to welcoming you in the future.Warm Regards

10/10 有夠讚

Martin

於 2023 年 7 月住了 6 晚
Grosvenor House Team 於 2023年7月25日回覆
Dear Martin,Thank you very much for your feedback. We look forward to welcoming you in the futureWarm Regards

10/10 有夠讚

Darko

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 7 月住了 4 晚
Grosvenor House Team 於 2023年7月24日回覆
Dear Darko,Thank you for your fantastic feedback. We look forward to welcoming you back in the future.Warm Regards

10/10 有夠讚

Stephen

於 2023 年 7 月住了 1 晚
Grosvenor House Team 於 2023年7月17日回覆
Dear Stephen,Thank you for taking the time to rate your recent stay at our hotel and for giving us a perfect 10 out of 10! We are thrilled to hear that you had an excellent experience with us.We strive to provide exceptional service and create memorable experiences for our guests, and your positive rating serves as great motivation for our team. We are delighted that we met or exceeded your expectations during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 有夠讚

Azeez

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Services and Breakfast food.
於 2023 年 6 月住了 5 晚
Grosvenor House Team 於 2023年7月12日回覆
Dear Azeez,Thank you for your feedback. We look forward to welcoming you in the future. Warm regards

10/10 有夠讚

Jonathan

於 2023 年 6 月住了 1 晚
Grosvenor House Team 於 2023年7月6日回覆
Dear Jonathan,Thank you for taking the time to rate your recent stay at Grosvenor House Hotel.We are thrilled to see that you had a splendid stay with us.We look forward to having the pleasure of accommodating you soon in our hotel.

10/10 有夠讚

Laith

喜歡:整潔度、員工素質和住宿環境和硬體
Overall nice hotel. I stayed at a premium room, i was promised water view but unfortunately I didn’t get it! Room is okay, bathroom is great but bed room is tiny. Bed setting is very disturbing with 10 huge cushions all over with nowhere to place! Dinning options are excellent but if you want to get really great food order room service. Buddha Bar dinner was nice but cocktails were awful! Despite the disappointing room location this hotel is special because of its staff, i will come again just to enjoy the welcoming vibe and amazing service i got.
於 2023 年 6 月住了 2 晚
Grosvenor House Team 於 2023年6月13日回覆
Dear LaithThank you for sharing your feedback with us. We appreciate your kind words about our staff and the overall welcoming vibe and amazing service you experienced during your stay. It means a lot to us to know that our team made a positive impact on your visit.We apologize for any inconvenience caused regarding the water view not being available in your premium room. We understand the disappointment this may have caused, and we will make sure to review our room allocation process to ensure better communication and accuracy in the future.Your feedback regarding the room size and bed setting has been duly noted. We appreciate your input as it helps us identify areas where we can improve the guest experience. We will review the layout and amenities in our rooms to ensure a more comfortable and functional setting for our guests.We are sorry to hear that you found the cocktails at Buddha Bar to be disappointing. Our beverage team will take this feedback into consideration to improve the quality of our cocktail offerings. We are glad, however, that you enjoyed the dining options, and we appreciate your recommendation to order room service for excellent food.Thank you for considering returning to our hotel despite the room-related concerns. We look forward to the opportunity to provide you with an even better experience on your next visit. If there is anything specific we can do to enhance your stay or if you have any additional feedback to share, please do not hesitate to reach out to us directly.Once again, we truly appreciate your feedback and your support. We can't wait to welcome you back to our hotel.Warm regards,

10/10 有夠讚

Roderick

於 2023 年 6 月住了 1 晚
Grosvenor House Team 於 2023年6月26日回覆
Dear Roderick,Thank you for taking the time to rate your recent stay at our hotel and for giving us a perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience with us.We strive to provide exceptional service and create memorable experiences for our guests, and your positive rating serves as great motivation for our team. We are delighted that we met or exceeded your expectations during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 有夠讚

Sameena

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Best place to stay . Very good 👍 staff are very friendly and helpful
於 2023 年 5 月住了 9 晚
Grosvenor House Team 於 2023年5月31日回覆
Dear Sameena,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you had a wonderful experience and found our property to be the best place to stay.Our team takes great pride in providing exceptional service, and we are thrilled that their friendliness and helpfulness made a positive impact on your stay. We strive to create a welcoming and comfortable environment for our guests, and it's gratifying to know that we succeeded in doing so during your visit.We appreciate your kind words and recognition of our staff's efforts. We will make sure to share your feedback with the entire team, as they will be thrilled to know that their hard work is appreciated.Thank you once again for your feedback. We look forward to welcoming you back for another outstanding stay in the future.Warm regards,Grosvenor House Team

10/10 有夠讚

Sheetal

親子旅遊
喜歡:整潔度和員工素質
The team at this hotel are so helpful and courteous, the best service you will receive!
於 2023 年 5 月住了 1 晚
Grosvenor House Team 於 2023年5月30日回覆
Dear Sheetal,Thank you for your kind review of our hotel and for acknowledging our helpful and courteous team! We greatly appreciate your positive feedback and are delighted to hear that you had the best service during your stay.We strive to provide exceptional service and create memorable experiences for our guests. Your words of praise will be shared with our team members, as it serves as a great source of motivation for them.We look forward to welcoming you back in the future and providing you with another outstanding stay.