Ratings based on 302 Verified Reviews

3.9 out of 5
82% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 1, 2020 on Hotels
Comment from Hotel Management
Mar 1, 2020 by Kelvin, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by A verified traveler

Posted Feb 13, 2020
OK except the breakfast spread was limited
4 out of 5
by A verified traveler from Kuala Lumpur

Posted Jan 11, 2020
Exterior looks spruced up. Rooms are adequate. However special touches makes up for any deficiencies. Fruits, cookies, welcome drink to name a few.
3 out of 5
by A verified traveler

Posted Dec 30, 2019
Very Convenient location but old hotel.
5 out of 5
by A verified traveler

Posted Dec 18, 2019
Love the Christmas decorations
5 out of 5
by A verified traveler from Tawau

Posted Dec 4, 2019
The Palace Hotel is my favourite place to relax. The breakfast is so heaven, many choices and very delicious.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 20, 2019
4 out of 5
by A verified traveler

Posted Sep 28, 2019
All is better and good
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 24, 2019 on Hotels
4 out of 5
by A verified traveler

Posted Sep 14, 2019 on Hotels
Check in day was not bad. Waited 10mins after arrival due to room was not ready although time checked in is 2pm. Breakfast next day was amazing - lots to our liking. But 2nd and 3rd breakfast was not so much. Room was not so big but considered okay. Pls bring own usb charger too. Found blood stained on one of pillow sheet they need to check for these kind of details. Car parking is available. Swimming pool looks clean viewed from dining hall balcony which is a floor apart. Hotel is not too far from major shopping area for commute by car. Receptionist and bar tenders was very friendly. Overall our stay and the place was not bad. Would recomend anyone anyway.