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Best Western Palace Hotel & Casino

4.0 star property
Guests start their day with a refreshing swim in the sunlit pool or enjoy peaceful ocean views from two restaurants, with attentive staff always ready to help.

Choose dates to view prices

The Best Western Palace Hotel & Casino sits oceanside, offering relaxation and entertainment. Unwind at the spa, try your luck at the casino, or enjoy breakfast with sea views. The property includes an indoor pool and business center, with staff ensuring a comfortable stay.

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Free WiFi
  • Gym
The current price is NT$2,458
NT$2,581 total
includes taxes & fees
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking

7.2 out of 10
Good
(15 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

7.4 out of 10
Good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

7.6 out of 10
Good
(14 reviews)

Highlights

Heating
Connecting rooms available
Free cribs/infant beds
LED TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Sea View

Standard Room, 2 Twin Beds, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Twin Beds, Non Smoking, Sea View

8.0 out of 10
Very good
(9 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Sea View

Deluxe Room, 1 King Bed, Non Smoking, Sea View | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Non Smoking, Sea View

7.8 out of 10
Good
(11 reviews)

Highlights

Heating
Connecting rooms available
LED TV
Sofa bed
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Suite, 1 King Bed, Non Smoking

Highlights

Heating
Connecting rooms available
LED TV
Shower/tub combination
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
  • 172 sq ft
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Central Promenade, Douglas, England, IM2 4NA

What's nearby

  • Douglas Beach - 1 min walk - 0.0 km
  • Palace Casino - 1 min walk - 0.2 km
  • Douglas Bay Horse Tramway - 9 min walk - 0.8 km
  • Gaiety Theatre - 13 min walk - 1.1 km
  • Manx Museum - 19 min walk - 1.6 km

Getting around

  • Douglas Ferry Station - 7 min drive
  • Snaefell Mountain Railway Bungalow Station - 13 min drive
  • Isle of Man (IOM) - 23 min drive

Restaurants

  • ‪Frank Matcham’s - ‬11 min walk
  • ‪Sam Webbs - ‬13 min walk
  • ‪Marmaris - ‬9 min walk
  • ‪Bathurst Chippy - ‬13 min walk
  • ‪Cafe Villa - ‬11 min walk

About this property

Best Western Palace Hotel & Casino

Upscale hotel by the sea
Take advantage of a casino, dry cleaning/laundry services, and a bar at Best Western Palace Hotel & Casino. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. In addition to a health club and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An indoor pool along with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and meeting rooms
  • An elevator, a 24-hour front desk, and free newspapers
  • A front-desk safe, wedding services, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 133 rooms feature comforts such as 24-hour room service, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • LED TVs with digital channels
  • Electric kettles, heating, and daily housekeeping

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Interior
The Empress Hotel
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  • Free WiFi
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8.4 out of 10, Very Good, 850 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 4 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Paragon Restaurant

Things to do

  • Casino
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1965

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 per person
  • Self parking fee: GBP 4 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

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BEST WESTERN Palace Casino Douglas
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BEST WESTERN Palace Hotel & Casino Isle Of Man/Douglas
Best Western Palace Hotel And Casino
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Best Western Palace Hotel & Casino Hotel
Best Western Palace Hotel & Casino Douglas
Best Western Palace Hotel & Casino Hotel Douglas

Frequently asked questions

Does Best Western Palace Hotel & Casino have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Best Western Palace Hotel & Casino?

As of 2025/12/19, prices found for a 1-night stay for 2 adults at Best Western Palace Hotel & Casino on 2025/12/21 start from NT$2,458, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Palace Hotel & Casino pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 4 per day.

What time is check-in at Best Western Palace Hotel & Casino?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Palace Hotel & Casino?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Best Western Palace Hotel & Casino located?

Nestled on the beach, this Douglas hotel is within a 5-minute walk of Douglas Beach and Palace Casino. Douglas Bay Horse Tramway and Gaiety Theatre are also within 15 minutes. Douglas Ferry Station is 22 minutes by foot.

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Reviews

Best Western Palace Hotel & Casino Reviews

7.4

Good

8.0

Cleanliness

8.0

Location

8.0

Staff & service

7.0

Eco-friendliness

6.6

Property conditions & facilities
Rating 10 - Excellent. 200 out of 928 reviews
Rating 8 - Good. 361 out of 928 reviews
Rating 6 - Okay. 245 out of 928 reviews
Rating 4 - Poor. 86 out of 928 reviews
Rating 2 - Terrible. 36 out of 928 reviews

Reviews

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel fantastic Seaview room good restaurant and breakfast operations easy on site parking
Stayed 4 nights in Sep 2025

8/10 Good

Nigel

Liked: Cleanliness, amenities
Good stay, clean room, courteous staff. Tired entrance from the front gives a poor first impression.
Stayed 1 night in Dec 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service
A pleasant stay
Stayed 3 nights in Oct 2025

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Did not have breakfast Staff very good and helpful Room clean but they are in need of complete refurbishment Evening meal very good
Stayed 4 nights in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent amenities
Stayed 1 night in Jul 2025

10/10 Excellent

Mr Nigel

Liked: Cleanliness, amenities, property conditions & facilities
Exactly what we wanted plenty to do and good food
Stayed 4 nights in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night in the Isle of Man

The room was great
Stayed 1 night in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very much in need of a make over but thd staff are lovely and its faciilties and restaurant were fantastic. There is a lovely pool and good gym. The view from the rooms are amazing and in a great loction all round
Stayed 8 nights in Aug 2025

10/10 Excellent

Malcolm

Liked: Property conditions & facilities, room comfort

Fantastic staff

This hotel is amazing. Have stayed here approximately 10 times absolutely amazing friendly and helpful staff. Food id nice breakfast all you can eat. Rooms clean and tidy cant fault them. Will be back soon 😊
Stayed 9 nights in Jul 2025

8/10 Good

christine

Liked: Amenities, property conditions & facilities
Nice situated property, enjoyed swimming pool,
Stayed 2 nights in May 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
see ratings
Stayed 2 nights in Sep 2025

10/10 Excellent

Eileen Denise

Liked: Cleanliness, staff & service, amenities
The outside of the building and reception are a bit dated, but the the bedrooms and sea views are amazing, the dining rooms are so very modern and the food was amazing, also the Chinese restaurant again with seaviwes, I loved the swimming pool, so slick. We used the casino, bingo and the slots, everything you need in one building defo booking again
Stayed 3 nights in Jul 2025

10/10 Excellent

John Eddward

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful. Room cleaned often
Stayed 7 nights in Jul 2025

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thought it was a very enjoyable stay, shame it's getting a bit scuffed up now (through use though), however the staff were superb, swimming pool was good, changing area being worked on. No problem, other spa facilities are good. Food was very nice and restaurant was very good. The only other thing I would say is the air-conditioning was a bit too cold, but it worked very well!
Stayed 5 nights in Aug 2025

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hot and dated accommodation. The whole building and surrounding facilities need a revamp
Stayed 3 nights in Jul 2025

6/10 Okay

Cynthia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel needs a major renovation
Stayed 2 nights in Jul 2025

10/10 Excellent

steven

Liked: Cleanliness, staff & service, room comfort
Great hotel but not cleaning the rooms for 3 days is disgusting
Stayed 3 nights in Aug 2025

10/10 Excellent

Paul

Liked: Staff & service, room comfort
Hotel price was good, staff were excellent
Stayed 2 nights in Nov 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience staff were brilliant all of them
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 1 night in Nov 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the room but we would have liked it more if it had been at the front for our fiftieth, we know you are doing the place up and yes the carpets do need changed overall we enjoyed our stay. Thank you
Stayed 3 nights in Aug 2025

6/10 Okay

Stewart

Disliked: Property conditions & facilities
Rooms are comfy and clean, we’ve been coming here for around 30 years and the communal areas are in a terrible unclean state and smell, new carpets and a lick of paint wouldn’t go a miss. Travel lodge will take over in 2027 if they don’t address it.
Stayed 3 nights in Aug 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Nice stay, the hotel was not that easy to navigate but got the hang of it, staff helpful with on site restaurants/bar/casino. Comfortable beds, everything you need in the room. The only thing I could say negative about this hotel was the well worn carpets, otherwise a great base for tripping about with a really good breakfast & we had a evening meal there which was delicious & good value)))
Stayed 3 nights in May 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and comfortable room
Stayed 2 nights in Nov 2024