"This was our fourth stay here, and it has become our go-to hotel to relax.
The food continues to be of a very high standard, and we thoroughly enjoyed it throughout our stay. One small suggestion though – please don’t keep the red wine in the fridge!
The addition of the new speciality restaurants is a real bonus. Both the Indian and Mexican restaurants were excellent and were definite highlights of our holiday. The water park is another fantastic addition and adds even more value, especially for families.
There are a few areas where some maintenance is needed, particularly around the pool bar, but nothing major. More importantly, the rooms are starting to show their age and could do with a little TLC and closer management oversight.
Our room was comfortable, although we had booked a double bed and were given two singles pushed together. It wasn’t a major issue, but when you book a particular room type, it’s nice to receive what you’ve requested. We also had to ask for shower gel and other toiletries to be replenished, which again isn’t a huge problem but is something you wouldn’t expect to have to do in a five-star hotel. We also arrived to find a damaged lampshade, which remained unreplaced throughout our stay.
Overall, the theme of our feedback is simple: the hotel needs to focus on the basics. The staff are exceptional and are undoubtedly the reason we continue to return. They are the hotel’s greatest asset.
We will definitely be back, but we hope management invests."