I did not get what I paid for. I paid 2450 taka for the room. First, they gave me a small room with no dressing table, mirror, hanger in the bathroom, shower, or water heater. Then they gave me another room with an AC that did not work properly and a water heater line that was not connected to the shower. The manager/owner's behavior was bad. They tried to cover up their fault.
真實旅客
於 2024 年 10 月住了 1 晚
2/10 很糟糕
Diptish
家庭旅遊
2024 年 6 月 5 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worst
Diptish
於 2024 年 6 月住了 1 晚
2/10 很糟糕
Diptish
家庭旅遊
2024 年 6 月 5 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Worst
Diptish
於 2024 年 6 月住了 2 晚
6/10 一般般
Farzana
2024 年 5 月 2 日
喜歡:住宿環境和硬體
不喜歡:整潔度
Average
Farzana
於 2024 年 4 月住了 14 晚
6/10 一般般
Neetesh
商務旅客
2024 年 3 月 13 日
It is ok
Neetesh
於 2024 年 3 月住了 1 晚
2/10 很糟糕
Mohammed
商務旅客
2024 年 2 月 9 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Mohammed
於 2024 年 2 月住了 3 晚
10/10 有夠讚
Md Tanvir
團體旅遊, 家庭旅遊
2024 年 2 月 2 日
喜歡:員工素質
不喜歡:住宿環境和硬體
Md Tanvir
於 2024 年 1 月住了 1 晚
2/10 很糟糕
MD
團體旅遊
2024 年 1 月 23 日
不喜歡:員工素質、設施服務和住宿環境和硬體
It was an awful experience stay at Rezala Restaurant Catering and Residence. The staff was rude, disrespectful, and trustworthy! I showed them the receipt for my reservation, the total amount I paid for two nights, but they did not accept it. After the first night they stay forcing me to pay double amount in cash though I already paid for it. Finally, they give me condition if I wanna stay second night I must have to pay extra 2000 taka otherwise I have to leave. As I mentioned above I already paid for two nights but they don’t care they said they did not get money from Expedia, they don’t do the business with Expedia which was completely lied. However, I decided not to stay in this location anymore. I emailed to Expedia and ask for the remaining credit.
So, this was so embracing, most unpleasant experience in Rezala. I recommend to others before reserve your room here or any other hotel please read the customer reviews then decided where you should booked our hotel. I will Never recommend for this Rezala Residence!!!!