Would like to see improvements in the quality of food / restaurant. Service was very welcoming.
Amenities were so-so.
SS
於 2019 年 6 月住了 3 晚
6/10 一般般
joseph
2019年5月19日
不喜歡:員工素質
Joseph scaria
It is not a 4* , as you mentioned in your portal
joseph
於 2019 年 5 月住了 1 晚
2/10 很糟糕
PALANISAMI
2019年5月7日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very unprofessional, bad service
We got our booking confirmed directly in hotels.com website 1 month before our travel. But still the hotel person called and asked for making advance payment of Rs 30,000, since he said he had received reservation requests from his side for some other guests. I said it should not affect me since I made the reservation a month back and got confirmation as well. But he insisted and so I made the payment of Rs 30,000. But eventually when I went to the hotel, I was astonished to learn that I did not have rooms reserved and instead they asked me to go to another hotel nearby, which they claimed to be their sister concern (2 kms away). I checked the online fare for that hotel and found that it was much cheaper than coconut villa. So I asked for revising the fare which they promised. But while checking out after the stay, it was another shock - price mentioned was higher than the fare of coconut villa itself. What kind of business ethics they have? I had to endure a long discussion to finally agree on the revised price. Overall it left a bad taste and spoiled the mood, which you do not want when you go for a vacation for relaxing.
PALANISAMI
於 2019 年 5 月住了 2 晚
10/10 有夠讚
真實旅客
2018年12月27日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Nice hotel and very good staff , food quality is good but quite away from Munnar town ,if you are looking for amazing beauty from your hotel n silent place , this is the best resort to stay in.
真實旅客
於 2018 年 12 月住了 3 晚
10/10 有夠讚
真實旅客
2018年12月23日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent Resort in Munnar Kerala. Breakfast and dinner also good