馬拉喀什薩菲大區出租度假屋

「The staff were rude and not helpful at all. Our kids were not allowed to use the pool, and we later heard from a staff member that the pool does not even belong to the hotel. This was very disappointing. I would not recommend this hotel.」

「The check in process was a nightmare. I asked the chack-in process with 24 hours before as per Expedia recommendation. I was told I will get it before check in. Then 1 hour before check-in I asked again and I was told I will get it when the appartment was ready and to contact them on WhatsApp. At this point I contacted Expedia to resolve the issue. Expedia's help consisted in an AI agent that kept saying "I understant your frustration but I can see the appartment has good reviews". It kept me in...

「Amazing customer service and beautiful room. Thank you so much」

「The staff was amazing - all of them, want to mention Aamar though in particular. They go out of their way to accommodate guests' requests, polite and helpful. Room was clean and large but the hotel is a bit dated and located about 30 minutes drive from centre. 」

「Staff member who greeted me was nice but that was about the only positive thing. Cute place some decades ago, furniture and furnishings dated, and dusty. Room had broken tiles, a shower that you had to toggle between hot (scalding) ans cold water, no amenities (kettle, iron, waters). Cleaning done but hair left in bathroom. Internet present but not powerful. In the new part of the city near some great restaurants. Problem is it was at a distance 12-15 min drive plus another 5-15 min walk,...