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"Wonderful staff! The food was amazing and the atmosphere was perfect. The castle was decked out for Christmas and it looked lovely! We really enjoyed looking around the castle and our room was lovely. "

"Positives: The apartment was easy to book, in a convenient location. It had comfortable beds, comfortable sitting and dining areas and a suitable kitchen. We were able to collect our key late at night. Negatives: The heating did not work so we were always cold, the hot water ran out on the only full day of our visit, so we could not shower. Bed sheets had been provided for two, but we were three. No staff were available to assist us in the clubhouse and my e-mail, requesting assistance, to the contact at the club has not been answered. In the front bedroom, an electrical plug for a bed light was broken, and there was some loose (stale) popcorn in the bottom of the wardrobe - which suggests inadequate cleaning. A fuel truck arrived behind the apartment at 07:50 just as we were departing which, we believe, could explain the lack of heating, and which might suggest that staff were already aware of the issue. Even this late in the season, we were entitled to a certain level of service, but this was not delivered. I have requested a refund."

"Very enjoyable stay. A hotel with an ethos - to quote their website " We create jobs for people who are outside the traditional labour market but want meaningful and stimulating employment, on their terms and with a focus on inclusion. " It showed in the care they took at the front desk for guests. Due to a problem with my phone I had not received the text I should, but was treated very politely and very warmly when I arrived after check in time. it definitely doesn't have the corporate feel, but nor a B&B feel - just a small business with a good heart feel. The room was comfortable (single with bathroom). I had been concerned that since there was a busy restaurant the evening might be noisy but in my room I could not hear any of the restaurant noise. Single bed was very comfortable. The room decor is in keeping with the heritage of the hotel and recently refurbished. Lovely and clean. Breakfast the next morning was simple (range of choice narrow) but what there was extremely tasty. I was also pleasantly surprised to find a (slow) car charger in the car park even though I had not seen it on any map. I would definitely stay again if in the area."

"Very new and good"

"Have stayed at this lovely gem of a place three years in a row. Will absolutely come back"