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"Staffs are very rude..specially at the front desk area. Very slow on service, they need more staffs at this property to reach service area properly. Food also not up to the mark..very disappointed. "

"The room was clean and well maintained, making the stay comfortable from the moment I checked in. The staff deserves special appreciation — they are extremely courteous, polite, and genuinely warm. Most of them are from the neighboring village, and their hospitality felt far more sincere and heartfelt than what you often experience in many high-end 5-star or even so-called 7-star hotels. The food was another highlight — excellent quality, freshly prepared, and made using pure ingredients. You can truly feel the authenticity and care in every meal. Safari bookings can be conveniently arranged once you reach Jawai, which makes planning much easier. A special mention to Mr. Pukhraj, who is very humble and helpful; the rest of the staff also reflects the same respectful and welcoming attitude. That said, this is a lodge, not a luxury resort. If you are someone who specifically looks for 5-star or 7-star properties with jacuzzis, ultra-luxury amenities, and a resort-style experience, this may not be the right choice for you. However, if you value cleanliness, authentic hospitality, great food, and a peaceful stay close to nature, this place is absolutely worth it."

"Reason for 4 star and not 5 star because of these factors: hot water ran out during shower; I did not shower the second day; room locks 🔐 look like emoji; rooms are old and there was non stop noise of construction going during day time; paid same price as JWMarriott rate Staff service was 5 star Bonfire was 5 star Food was 5 star "

"It wasn’t a good hotel at all. It says luxury boutique but it is neither Luxury nor boutique. Dirty towels and dirty floor of the room we were supposed to check into. I won’t recommend this at all."

"Not a 5 star property. Friendly staff. Offered tea on arrival, then charged us for it later."

"spotless rooms staff cooperative helpful"