Luxury Hotels in East Java from NT$1,325

"The best hotel in Surabaya,next i will come again"

"As a five star hotel can't you use a better hair dryer?"

"Great hotel. Conveniently located."

"Clean room and breakfast very nice "

"Staff friendly and very helpful "

"The check-in was extremely terrible. We had proper reservation but the hotel reception was trying to give us a hard time. First, they denied the guest check-in. Then they tried to question whether reservation was the day before but it's not true. Then they didn't accept screenshot of reservation from WhatsApp (with proper reservation number) and forced us to download pdf of the reservation and sent to them. After all these, they told us the hotel was fully booked. It seems to us that they overbooked or not connected well to hotels.com system. So, we have to contact hotels.com staff right away. After hotels.com staff called them, we could finally checked-in. The entire process took like 40 minutes of frustration. I would recommend to avoid this hotel at all cost!"

"Hotel options in this area are quite limited, and this one is probably among the better choices. According to the information available, it was completed in 2020. The rooms are spacious in layout, but some details reveal signs of wear—for example, the faucets show oxidation and limescale, the towels are frayed from repeated washing, the quilt is very thin, and the duvet cover feels as though it has been washed thousands of times. For an international hotel chain, I would have expected a higher standard. On the plus side, the breakfast is very extensive, with many authentic local snacks and dishes for guests to try. The service staff are also very friendly and welcoming."

"This place is really nice and good for long term stays. It’s one of my favorite places to stay to be honest, even has a washer dryer in the room we stayed in."

"It was great for the value. Easy location close to mall and train station. Some amenities seems dated and need of repair. Overall comfortable and convienent! Friendly staff and security!"