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"This is a thermal water hotel, but upon arrival the whole entire hotel didn't have any thermal water running. It took until late at night to fix the problem, but the pool in my room was empty. Then, the staff had to call maintenance because it was an issue with the pool inside the room. I couldn't use the pool until this morning. The other pools in the common areas were freezing and disgusting. Even the robe they have had some stains on it. I especially requested a quiet cabin, and it was a lot of noise from thr cabin next to me until almost midnight? Then tjis morning the area was the uploading zone for all the supplies coming to the hotel. So a bunch of trucks and staff were making a lot of noise The whole experience was horrific and I couldn't get out of that place fast enough. Did an early check out. On the other hand some of the staff was nice and attentive and tried to resolve all the issues they were having the best they could. HORRIBLE PLACE! and very disappointed as yesterday was my birthday, and I wanted to have a relaxing time."

"There is only one elevator and it is slow."

"Excelente ubicación , atención e instalaciones… tener en cuenta que la zona puede ser un poco ruidosa "

"Place was a dream. Will go again. They even had an amazing dog to escort us to the waterfall hike named sol. Food was good and affordable , the staff were very friendly . Can not wait to go back!"

"Love the hotel, the location, the staff! My room was hot cause the air conditioning wasn’t in the levels that I always used! But understanding that the city it’s hot I consider in general an excellent experience!!!! I’m recommended"

"Great location at the top of town with an amazing terrace and views over the valley. Room was comfortable and spacious though deco was a bit tired. If your budget allows for a valley view then do it, the view is stunning. Unfortunately we didn’t and had a view of the carpark. Breakfast was cooked to order and good and the staff were friendly and helpful. My main complaint was that there was no drinking water provided free of charge, instead small bottles could be purchased for 4k cop each (i would recommend buying in the supermarket in town)"

"Hotel cómodo, buen aseo, desayuno excelente. Por mejorar el mobiliario y amenidades de las haitaciones, se quedaron obsoletos, y no compensa la relación precio beneficio. El restaurante está sobrevalorado, comida costosa."

"Muy buen hotel. Recomendable."

"The property is beautiful. The turkish bath is a definitely a plus. Its a bit far from the city, but if that's what you're lookin for of if you don't mind driving a bit, then it's absolutely worth it "