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「I would like to compliment the staff at the Holiday Inn Resort Aruba – Beach Resort & Casino on my stay. Overall, I enjoyed my experience and appreciated the resort’s atmosphere and accommodations. I would, however, like to offer two suggestions for improvement. First, I believe all staff members should make an effort to greet guests with a smile and a friendly acknowledgment, regardless of their position or location within the resort. A simple smile and greeting go a long way in making guests...

「Rooms are dirty, No ac in the room called front desk they said they were going to send someone, they never did on the day we were checking out to go to another place we left a few things in the room before we checked out when my husband went back to the room to retrieve the rest of our belongings a housekeeper was already in the room and he opened the fridge to get our liquor and it was gone when he asked the housekeeper where it was she motioned by putting her hand to her mouth and said she...

「Aruba has Vegas-style luxury hotels on the beach, but this was the loveliest spot we've seen on the island. Your key to the gated property gives access not only to fine accommodations but also to an art collection set in a tropical garden with a perfect pool. The management greets you with a bottle of wine. Our room, one of 11, opened onto the garden and had its own porch. In the morning our french doors opened onto a table set for breakfast. When I spilled coffee on my clothes, one of the...

「This trip could’ve been a lot better! But communication was not there at all. I missed my flight and call the hotel to check me in cause I was coming in the next day instead. Not only when I arrived around 12, the room wasn’t ready! The front desk took my number and told me she will call me once the room is ready! We drove around town until 4pm and never got a text! So I had to go in and ask about the room, then she proceeded to check us in. We almost missed our spa appointment and they still...

「Appartement ne correspondant pas aux photos de l'annonce. Pas propre du tout, poussière, saleté, sol de la douche répugnant, cafards dans la salle de bain et chambre à coucher. En arrivant, le sol était sale, on voit que le ménage est bâclé. Mais surtout, l'appartement n'est pas entretenu. Plus jamais! Seul avantage, le site de la résidence est agréable. Belle piscine et jolie espace barbecue. 」

「I booked the pool view room, and they gave me a room that wasn't the pool view without telling me. Then I went to the front desk to change room, it took them about half hour to change room for me. But the air conditioner in the new room was so noisy that I couldn’t open it. The hygiene of the room was very poor, and there were some yellow stains on the towels and quilt」

「All in all it was an amazing experience. From the check in to the check out! The rooms are spacious and beds are super comfy! The showers have a lot of water pressure loved that! Staff were so helpful. Not a bad thing to say. I would definitely stay again when I visit.」

「I wish they had more counter space in the kitchen, a cup in the bathroom to rinse your mouth, paper towels, softer toilet paper, face cloths, better spatula, it was shedding plastic, dogs nearby were barking every night for long periods of time. We were told to put the vent stove on every time we cooked to not set the fire alarm but other people in the hotel were forgetting so we had 3 alarms during our stay that occurred early morning. The staff was very nice and polite and very helpful.」