We had to drive through homes filled with trash, saw a homeless man sleeping on a mattress in a tree, there was another man who looked like he was high or drunk walking down the street. All parking was on a gravel curb, there was a gravel lot next door which was filled with broken lumber, an old gutted car, a window of the spa was missing, and a home made fire pit. The front door had a ring security button which we pushed and no one answered. The double doors were locked and a phone number posted to call another number, so I called it. The guy answered, I told him I had a reservation but everything was locked up tight. My sister said it’s kind of sketchy out here and I said I would like to cancel our reservation. He said they are the highest rated spa in the area, then became rude saying good luck getting a refund, called us rude and said they didn’t want us staying with them. I did not feel safe standing on the steps calling a posted number on the door, let alone being on lock down and unable to return from the 80th birthday party late at night and being expected to stand on the steps to call a number to get into our room. My sister took pictures if your interested in seeing what I’ve described. We went over to Desert Hot Springs Spa and got their last room. At least our car was behind a security gate with a code to come and go as needed.