They overbooked, and turned me away. I was forced to drive to the other side of the city to the hotel THEY chose for me.
William
於 2025 年 6 月住了 1 晚
4/10 不太好
Daniel
2025 年 6 月 8 日
不喜歡:整潔度、設施服務和住宿環境和硬體
Walls inside the room were filthy. There was only one garbage can, reservations for a family of five and they only gave us three towels. no daily housecleaning and there were ants in the bathroom.
Daniel
於 2025 年 6 月住了 2 晚
6/10 一般般
MARY,CARBONDALE
親子旅遊
2025 年 6 月 8 日
喜歡:整潔度
不喜歡:設施服務和住宿環境和硬體
The hotel advertised a remodeled pool completion date of April. We stayed in June and the pool was not open. We were told we can use the pool at the Hyatt next-door. Housekeeping did not enter our room after the first night after the second night they put towels and took the trash but did not replenish coffee and cups. When I spoke to the desk, I was told that towels and trash is all they give us and we don’t get new cups and coffee in our room regardless of the number of nights we stay. The remodeled rooms are nice, but we will not be staying here again due to being misled and petty policies.
MARY
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Miguel Angel
情侶出遊
2025 年 5 月 16 日
喜歡:員工素質、設施服務和住宿環境和硬體
I felt like I'm in home, beautiful rooms
Miguel Angel
於 2025 年 5 月住了 4 晚
10/10 有夠讚
Virginia
2025 年 5 月 10 日
喜歡:整潔度、員工素質和住宿環境和硬體
Awesome
Virginia
於 2025 年 5 月住了 1 晚
6/10 一般般
Christopher,Colorado Springs
2025 年 5 月 7 日
喜歡:員工素質
Christopher
於 2025 年 4 月住了 1 晚
8/10 不錯哦
William
2025 年 4 月 25 日
William
於 2025 年 4 月住了 3 晚
8/10 不錯哦
Karen
商務旅客
2025 年 4 月 23 日
喜歡:整潔度和員工素質
不喜歡:設施服務
The property was under construction during my stay. Front lobby was messy and taped-off. Staff were friendly and effective. My room was large, very clean and comfortable. Kitchenette in room is very basic, not equipped with any plates, cutlery or microwave cover for food. Due to construction, the included breakfast was super limited to cold / frozen foods which needs to be microwaved. I think they can do a better job with the offerings during construction. I went out for coffee/tea and breakfast. Area is very close to many plazas with food and shopping options.
Karen
於 2025 年 4 月住了 4 晚
2/10 很糟糕
Romildo
2025 年 4 月 23 日
Romildo
於 2025 年 4 月住了 1 晚
8/10 不錯哦
Tyler
家庭旅遊
2025 年 4 月 7 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tyler
於 2025 年 4 月住了 1 晚
10/10 有夠讚
Martin
商務旅客
2025 年 4 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good hotel
It was a good hotel. It felt comfortable and it was clean.
Martin
於 2025 年 3 月住了 1 晚
6/10 一般般
Alyssa
家庭旅遊
2025 年 3 月 31 日
不喜歡:整潔度、住宿環境和硬體和客房舒適度
Ehhhh
We had some trouble checking in because the reservation couldn't be found. No fault of the hotels, had to message hotels.com (because calling is impossible) and got it figured out.
There was construction going on so things were kinda messy but that's to be expected.
Pool was closed so we had to use the pool from the hotel nextdoor which was super awkward and honestly the guy at the front desk there seemed kinda surprised that our hotel said we could just use theirs.
The room was smaller with lights that were randomly placed and either didn't turn on at all or would have a strobe effect for several minutes before working correctly.
only the bottom half of the mini fridge kept things really cold.
I did find a bug in the bathroom, some sort of beetle, and after using every towel everyone found several nice long and thick hairs on themselves. I did also find a couple small pieces of dirt and rocks in the bed.
We stayed for two nights but room service never came so we ended up having to put out our tiny little trashcan for them to empty for us and it was never returned so we had to just use a random bag.
The people next to us were also very loud and arguing, and husband swears he heard power tools from the construction at night
Because of the construction they said they lost access to the kitchen so breakfast was mostly dry goods and fruits. I thought they actually did really well here with their limitations, just wish we would have been informed prior to our trip.
Alyssa
於 2025 年 3 月住了 2 晚
2/10 很糟糕
Megan
家庭旅遊, 親子旅遊
2025 年 3 月 30 日
不喜歡:設施服務
Hotel is under construction. They have no amenities right now which was not mentioned online. When we told the lady at the front desk this she just laughed at us. Poor customer service. The room was dirty crumbs on the bed. Dirty bathroom. Will not go back to this hotel very disappointed! Thank goodness Expedia took care of us.
Megan
於 2025 年 3 月住了 1 晚
4/10 不太好
Scott
2025 年 3 月 25 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hammer drills in my head
It started off good. Til 6:00am this morning. Construction crew went at the walls @ 6. W/ hammer drills. Right below .my room. The nonstop running of these drills woke me up. Kept me up. At 7 am , anothet crew arrived and began hanging drywall, screwguns running nonstop. Im a drywaller and can appriciate them for the love of the trade but when the hotel fails to mention in the app that they are under construction and forget to ntify upon arrival, boo to the marketing manager.. i would like a future discount for the inconvenience. Say 50% off
Scott
於 2025 年 3 月住了 1 晚
2/10 很糟糕
Monda
家庭旅遊, 親子旅遊
2025 年 3 月 24 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
You could see the mountains.
Monda
於 2025 年 3 月住了 2 晚
4/10 不太好
William
家庭旅遊
2025 年 3 月 23 日
喜歡:員工素質
不喜歡:設施服務和住宿環境和硬體
The pool and quite a bit of the hotel was under construction. One elevator or of service. The breakfast was disappointing with many items that you just had to microwave. Maybe if it was fully operational or could be better.
William
於 2025 年 3 月住了 2 晚
8/10 不錯哦
Nathan
家庭旅遊
2025 年 3 月 21 日
喜歡:員工素質
Nathan
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Angela
2025 年 3 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly staff. Was going through construction while we were there.
Angela
於 2025 年 3 月住了 1 晚
10/10 有夠讚
Epifanio
2025 年 3 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Disappointed the pool wasn't open.
Epifanio
於 2025 年 3 月住了 1 晚
4/10 不太好
Erika
2025 年 3 月 12 日
Erika
於 2025 年 3 月住了 1 晚
2/10 很糟糕
Valerie
家庭旅遊
2025 年 3 月 11 日
不喜歡:整潔度、員工素質和住宿環境和硬體
We were told when we called a fee of $25 for a small dog. When my husband checked in the lady said $25 for a small dog. Very disappointed. We brought 4 other groups to syay with this hotel. I'm embarrassed about suggesting this hotel. Never again. I've never paid that high of amount for a pet. I will let others know that this hotel lies and the staff was not friendly at all. The lady also informed me the pet fee could be $150 if the room was dirty. Very unprofessionally said to me in a sarcastic voice. We were their for our Mom's funeral. This experience made it more miserable. Do not recommend this hotel at all. Pool was closed, had very disappointed grandkids.
Valerie
於 2025 年 3 月住了 1 晚
8/10 不錯哦
John
商務旅客
2025 年 3 月 3 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great place to stay....
Great room but the reading light over bed head did not work. The room was not made up for the second day of my stay, which was disappointing to me and there was not a door card to request maid service.
John
於 2025 年 2 月住了 2 晚
10/10 有夠讚
Andrew
商務旅客
2025 年 2 月 18 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Staff was professional and courteous.
Even though property is under major renovation, was clean.
Rooms are nicely updated.