4/10 不太好
Jenny，Cottonwood
情侶出遊
2024年6月2日
喜歡：員工素質
不喜歡：整潔度、設施服務和住宿環境和硬體
The staff were very friendly and efficient. The inside of the lobby reminded my partner and I of a nursing home. The front door handle was dirty-looked like it was cleaned but that the dirt couldn't come off...same for elevator floor). I did not appreciate that they charged me $5.00 a day for parking in their large, half-empty parking lot. Just charge a higher rate- don't nickel and dime your customers. The hold for "incidentals" was $250.00! The only incidentals I could of charged to the room were their candy and chips. The room air conditioner did not have a grill on the top which was odd. Two of the chairs looked so old and grungy that I put them in a place where I couldn't see them. The rest of the room was clean. As I checked out they said they would have to "check the room" before my balance would be zero although I already paid. This is their standard procedure. I have never experienced this before. The nice receptionist did email me my receipt with the zero balance later that day at my request. I will not stay at a Sonesta again. This is the first bad review I have ever written.
Jenny
於 2024 年 5 月住了 3 晚