客房, 1 張特大雙人床, 邊間 | 高級寢具、羽絨被、書桌、筆電工作空間

丹佛市中心凱悅廣場飯店的評分

3.5 out of 5
丹佛市中心凱悅廣場飯店
440 14th St, Denver, CO

評論

8.8

有夠讚

10 分,有夠讚;2170 則評論中有 1424 則" "
8 分,不錯哦;2170 則評論中有 425 則" "
6 分,一般般;2170 則評論中有 154 則" "
4 分,不太好;2170 則評論中有 89 則" "
2 分,很糟糕;2170 則評論中有 78 則" "

9.2/10

整潔度

9.0/10

員工素質

8.8/10

設施服務

9.2/10

住宿環境和硬體

8.8/10

環保程度

評論

4/10 不太好

Fangda

於 2021 年 9 月住了 1 晚

10/10 有夠讚

Angel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚

10/10 有夠讚

Angel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚

6/10 一般般

Alicia

情侶出遊
I just wish the tv worked, and that the pool was not green. But other then that it was fine
於 2024 年 5 月住了 2 晚
Emma 於 2024年5月28日回覆
Thank you for your feedback. We’re sorry to hear about the issues with the TV and the pool. This is not the experience we aim to provide, and we’ll address these concerns immediately. We're glad the rest of your stay was fine, and we hope to welcome you back for a much improved experience.

8/10 不錯哦

Anntonette

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was in a very nice area to see everything and to be able to walk to most places
於 2024 年 5 月住了 3 晚
Emma 於 2024年5月28日回覆
Thank you for your review! We’re delighted to hear that you enjoyed our convenient location and found it easy to explore the area on foot. We hope to welcome you back for another great stay soon!

8/10 不錯哦

Alejandra

家庭旅遊
喜歡:整潔度、設施服務和住宿環境和硬體
The hotel was great maybe a little more variety in the breakfast, pool needed maintenance and staff in front desk were rude
於 2024 年 5 月住了 2 晚
Emma 於 2024年5月28日回覆
Thank you for your feedback. We’re glad you enjoyed the hotel overall but apologize for the issues you encountered. We'll work on providing more breakfast variety and addressing the pool maintenance. Additionally, we’ll ensure our front desk staff receive the necessary training to improve their service. We hope to have the chance to provide you with a better experience in the future.

8/10 不錯哦

Anne Lou

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great stay
於 2024 年 5 月住了 3 晚
Emma 於 2024年5月28日回覆
Thanks for the review, Anne Lou!

8/10 不錯哦

Larry

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 3 晚

10/10 有夠讚

Herminia

喜歡:整潔度、員工素質和住宿環境和硬體
Nice
於 2024 年 5 月住了 2 晚
Emma 於 2024年5月28日回覆
We're glad you enjoyed your stay with us, Herminia!

10/10 有夠讚

Devoe

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Housekeeping staff is amazing Front desk was really helpful Valet was really nice. My family and I will definitely recommend and will be booking in the future
於 2024 年 5 月住了 3 晚
Tehya 於 2024年5月27日回覆
Thank you for your feedback!

10/10 有夠讚

Monica

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great place for a restful night of sleep!
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月25日回覆
Thanks for the excellent review. We are glad you enjoyed your stay and hope to welcome you back!

10/10 有夠讚

David

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Nice hotel. Breakfast was notvery good.
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月25日回覆
Thanks for sharing your feedback regarding your recent stay.

10/10 有夠讚

Justin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Loved it
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月23日回覆
Thanks for the wonderful review! We hope to welcome you back in the near future!

10/10 有夠讚

Ashley

喜歡:整潔度
於 2024 年 5 月住了 2 晚
Tehya 於 2024年5月23日回覆
Thank you for your feedback!

6/10 一般般

Lory

情侶出遊
喜歡:整潔度和員工素質
The building is old. Rooms looked old and beat up. I was disappointed. I assumed Hyatt would be in better condition.
於 2024 年 5 月住了 1 晚
Emma 於 2024年5月22日回覆
Thank you for your feedback. We apologize that your stay did not meet your expectations. We're currently working on updates to improve our facilities. Your comments help us identify areas needing attention.We hope you'll give us another chance in the future. Please contact our management team directly if there's anything we can do to improve your next stay.

8/10 不錯哦

Stephanie

寵物同遊, 家庭旅遊
Good breakfast
於 2024 年 5 月住了 2 晚
n/a 於 2024年5月20日回覆
Thank you for sharing your feedback. We are glad to hear you enjoyed our breakfast.

4/10 不太好

Ronnie

商務旅客, 親子旅遊
喜歡:整潔度和設施服務
不喜歡:員工素質和住宿環境和硬體
When we arrived we pulled into the valet parking area. The staff stood at the door and just looked at us. I got out and asked if valet was available and the staff member said if you want it. Later the next morning We got stuck on the 11th floor when the elevator stopped working. Called the front desk and they said can you use the steps. The staff member said I don’t know how to fix the elevator. I had to haul 3 kids gear down to main level. When I went to check out the staff informed me that they will get the utility elevator working later in the day.
於 2024 年 5 月住了 1 晚
Emma 於 2024年5月20日回覆
Thank you for your feedback. We apologize for the issues you encountered with our valet service and elevator. This is not the standard of service we aim to provide. We are addressing these concerns with our team to prevent future occurrences. We appreciate your patience and hope to offer you a better experience in the future.

10/10 有夠讚

Anthony

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location for downtown Denver. Was a quick bike ride back to hotel after event at the Ball Arena.
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月19日回覆
Thank you for the great review! We are delighted you enjoyed your stay with us and the hotels proximity to the city.

10/10 有夠讚

Mary C,Cathedral City

喜歡:整潔度、員工素質和住宿環境和硬體
The Hotel Staff was very helpful when I arrived. I was meeting friends at another hotel & the front desk gave me a copy of walking directions!! When I was leaving I was able to leave my suitcase as I had 5 hours to roam around & have a final lunch with friends!
於 2024 年 5 月住了 4 晚
n/a 於 2024年5月17日回覆
Thank you for the great review and feedback! We are very pleased to hear you enjoyed your stay with us! We hope to welcome you back soon.

10/10 有夠讚

Anna and marquette

家庭旅遊
喜歡:設施服務
Wonderful place
於 2024 年 5 月住了 6 晚
n/a 於 2024年5月16日回覆
Thanks for the great review! We are delighted that you enjoyed your stay with us.

8/10 不錯哦

Angelo

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn’t like the breakfast bar with the boxed walffles
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月16日回覆
I am sorry that you were not satisfied with our complimentary breakfast options. I hope everything else during your stay was great.

10/10 有夠讚

Shelby

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Had a great time and really enjoyed our stay! Should definitely recommend!
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月16日回覆
Thanks for the great review! We are delighted that you enjoyed your stay with us.

8/10 不錯哦

Raymond

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
As above
於 2024 年 5 月住了 3 晚
n/a 於 2024年5月16日回覆
Thank you for choosing Hyatt. We hope your stay was comfortable and enjoyable.

8/10 不錯哦

sarah

喜歡:整潔度、員工素質和住宿環境和硬體
Parking was too expensive $54 plus a night was crazy. Breakfast options was great, room spacious and comfortable
於 2024 年 4 月住了 3 晚
Tehya 於 2024年5月15日回覆
Thank you for your feedback!

2/10 很糟糕

Parisa

不喜歡:員工素質和住宿環境和硬體
I reserved king size room and paid off before I get there , when I arrived they told me it’s sold out , terrible customer service and unsafe place
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月16日回覆
I greatly apologize that your stay was anything less than satisfactory. Feedback such as yours helps us provide the best possible service.

8/10 不錯哦

James

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay downtown. Affordable and clean.
於 2024 年 5 月住了 2 晚
Tehya 於 2024年5月15日回覆
Thank you for your feedback!

10/10 有夠讚

Benjamin

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location and cleanliness
於 2024 年 5 月住了 5 晚
Tehya 於 2024年5月15日回覆
Thank you for your feedback!

10/10 有夠讚

Johnnie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice staff and area
於 2024 年 5 月住了 4 晚
n/a 於 2024年5月14日回覆
Thank you for the feedback! We are glad to hear you had a delightful stay!

8/10 不錯哦

Adam

喜歡:整潔度和員工素質
於 2024 年 5 月住了 2 晚
Tehya 於 2024年5月15日回覆
Thank you for your feedback!

10/10 有夠讚

Elrita

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月13日回覆
Thank you for the great review. We hope you choose to stay with us again soon.

10/10 有夠讚

yesenia

喜歡:整潔度和員工素質
I like everything just the breakfast was a little too crowded But other then that I was happy that we stay there
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月13日回覆
We are glad to hear you enjoyed your stay!

8/10 不錯哦

William Patrick

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚
Emma 於 2024年5月14日回覆
Thanks for the review, William!

10/10 有夠讚

Jenna

情侶出遊, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
This was our first time at this property. And I was SO impressed! From the moment we checked in with the friendly staff, to our room being ready and available prior to check in time- The continental breakfast was amazing and the bar was a fun option to have as well! The hotel room and in general was very clean and modern.
於 2024 年 5 月住了 2 晚
Emma 於 2024年5月12日回覆
We're thrilled you had such a great experience! From our friendly staff to our modern, clean rooms and tasty continental breakfast, we're glad you enjoyed your stay. We can't wait to welcome you back for another fantastic visit!

6/10 一般般

Renee

家庭旅遊
不喜歡:員工素質和設施服務
Not much
於 2024 年 4 月住了 3 晚
n/a 於 2024年5月11日回覆
Thanks for choosing Hyatt Place. We hope you enjoyed your stay.

8/10 不錯哦

Christina

Customer service was great. Valet parking was awful, no enough room to parking
於 2024 年 5 月住了 1 晚
Emma 於 2024年5月12日回覆
Thank you for your feedback. We're glad you appreciated our customer service. We apologize for the inconvenience with our valet parking and will address the issue promptly. We hope to have the opportunity to serve you better in the future.

10/10 有夠讚

Jorge

喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel
於 2024 年 5 月住了 2 晚
n/a 於 2024年5月11日回覆
Thank you for the excellent review!

8/10 不錯哦

Lizbeth

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Super cerca del centro de denver
於 2024 年 1 月住了 1 晚
Tehya 於 2024年5月10日回覆
Thank you for staying with us!

8/10 不錯哦

Joylene

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I didn't like that the hotel did not provide parking. Had to pay additional fee for valet
於 2024 年 3 月住了 2 晚
n/a 於 2024年5月9日回覆
I apologize that there was an inconvenience or any confusion with our valet service

10/10 有夠讚

Genae

喜歡:整潔度和住宿環境和硬體
於 2024 年 4 月住了 2 晚
n/a 於 2024年5月8日回覆
Thanks for the great review! We hope to welcome you back sometime soon.

10/10 有夠讚

Angela

情侶出遊
喜歡:整潔度和設施服務
Nice place, easy walk to Mile High Stadium. Great bar and not bad bar food.
於 2024 年 5 月住了 2 晚
n/a 於 2024年5月7日回覆
I am delighted to hear that you enjoyed the hotel, bar and proximity to the stadium. We look forward to being of service to you in the future.

8/10 不錯哦

Jamie

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a lovely time. There was a young staff at the welcome desk when we arrived that could have ruined our time there, but we didn't let them. They didn't welcome us and would not smile. Thank goodness they only worked twice on our 4 day stay. The free breakfast wasn't the best either. (Oatmeal was runny, fresh fruit was canned peaches and only wheat bread for toast). BUT the hotel, the bar (the food and drinks) and the rest of the staff was a "5". We would definitely stay here again.
於 2024 年 5 月住了 3 晚
n/a 於 2024年5月6日回覆
Thank you for your response regarding your recent stay. I do apologize that you did not receive a warm welcome upon arrival and that you were not satisfied with our complimentary breakfast options. Your feedback is important in helping us improve. We strive to always provide excellent customer service and hope to welcome you back sometime soon.

10/10 有夠讚

Jamie

喜歡:整潔度、員工素質和住宿環境和硬體
Only complaint was that the breakfast food was not great. The waffles and pancakes were hard as a rock.
於 2024 年 4 月住了 1 晚
n/a 於 2024年5月6日回覆
I do apologize that you were not satisfied with our breakfast options. Your feedback is important to us and will help us to improve.

10/10 有夠讚

Alejandra

於 2024 年 5 月住了 2 晚
n/a 於 2024年5月7日回覆
Thank you for the great review. We hope to welcome you back sometime soon.

10/10 有夠讚

Nick

於 2024 年 5 月住了 2 晚
Emma 於 2024年5月26日回覆
Thanks for your review, Nick!

10/10 有夠讚

Sandy

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 1 晚
Emma 於 2024年5月6日回覆
Thanks for the review, Sandy!

10/10 有夠讚

Kindra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Emma 於 2024年5月6日回覆
Thanks for the review, Kindra!

10/10 有夠讚

Oswaldo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Bar was amazing, food was delicious as well over this was a great experience
於 2024 年 5 月住了 1 晚
n/a 於 2024年5月16日回覆
Thank you for the great review. We are delighted you enjoyed your stay with us!

6/10 一般般

Michael

喜歡:整潔度
於 2024 年 4 月住了 2 晚
Tehya 於 2024年5月3日回覆
Thank you for your feedback

10/10 有夠讚

Kimberly,Rose Hill

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel close to everything we needed
於 2024 年 4 月住了 3 晚
Tehya 於 2024年5月1日回覆
Thank you for your feedback! We hope to see you again soon

10/10 有夠讚

Kathleen

於 2024 年 4 月住了 1 晚
n/a 於 2024年5月19日回覆
Thank you for taking the time to share your feedback! We are pleased to see that you enjoyed your stay with us.