4/10 不太好
Jeffrey
團體旅遊
2024年6月15日
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Our flight landed late Thursday night (Friday morning). We ended up getting to the hotel around 2:30am on 6/14. Upon entering, the front desk attendant immediately informed us that she wouldnt be able to check us in "for a few minutes" so she could run an audit. We continually went up to the desk, asking for an update, and could tell the attendant was getting impatient with us.
25 minutes later, the audit was finally done. We didn't get an apology or any attempt to remedy the issue and were met with frustration trying to check in as the credit card reader kept failing and couldn't read the card.
We finally got into the hotel room a little after 3am. Quite a frustrating turn of events when you expect your hotel room to be ready for check-in, especially at such a late hour, and when the staff isn't friendly about it at all.
I do, however, want to give a shout-out to Cindy at breakfast. She was attentive, caring, and so kind. She went the extra mile to make sure all of our needs were taken care of.