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丹佛北 - 索恩頓燭木套房飯店 - IHG 旗下飯店的評分

2.5 out of 5
丹佛北 - 索恩頓燭木套房飯店 - IHG 旗下飯店
14362 Lincoln Way, Thornton, CO

評論

8.2

非常好

10 分，有夠讚；301 則評論中有 146 則" "
8 分，不錯哦；301 則評論中有 87 則" "
6 分，一般般；301 則評論中有 33 則" "
4 分，不太好；301 則評論中有 19 則" "
2 分，很糟糕；301 則評論中有 16 則" "

8.8/10

整潔度

8.6/10

員工素質

8.6/10

設施服務

8.6/10

住宿環境和硬體

8.4/10

環保程度

評論

2/10 很糟糕

Dain

喜歡：整潔度
不喜歡：員工素質
於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日回覆
Thank you for sharing your experience with us, I am so sorry to hear your stay did not meet your expectations. Please feel free to reach out at the hotel so I can learn more about your experience and how we can improve going forward.

10/10 有夠讚

Adam

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very easy to check in with friendly staff.
於 2024 年 4 月住了 1 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us Adam, We hope to see yu again!

10/10 有夠讚

Phil

喜歡：整潔度、員工素質和住宿環境和硬體
Nice
於 2024 年 2 月住了 1 晚
Candlewood suites team 於 2024年5月1日回覆
Thank you for staying with us, we hope to see you again!

10/10 有夠讚

Krystal

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Britney at the front desk was so helpful and friendly. I really appreciated her going above and beyond. Its very refreshing to have great customer service. So far everytime i have staued here everyone is so helpful. Kimberly included. Thank you all
於 2024 年 4 月住了 1 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us Krystal, we enjoy having you and hope to see you again in the future!

2/10 很糟糕

Kendy

於 2024 年 4 月住了 1 晚
General Manager 於 2024年4月29日回覆
Thank you for sharing your experience regarding your stay, I am so sorry your stay did not meet your expectations. If you want to reach out to the hotel, I would be happy to discuss this further so we can improve going forward

6/10 一般般

Rachel

情侶出遊
The room we stayed in smelled like grease. Like when someone makes burgers & that smell stays in the room.
於 2024 年 4 月住了 2 晚
Candlewood Suites 於 2024年4月15日回覆
We thank you for staying with us, we apologize for the room smell and hope to see you again in the future for a better experience.

10/10 有夠讚

Michelle

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Candlewood Suites Team 於 2024年5月1日回覆
Thank you for staying with us, we hope to see you again!

10/10 有夠讚

Martha

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great service and convenient to go to a meet.
於 2024 年 2 月住了 3 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us, We hope to have you back soon!

10/10 有夠讚

Kai

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My stay is always a good one. They just need a Continental breakfast.
於 2024 年 3 月住了 2 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for your feedback Kai, and thank you for staying with us, we hope to have you back soon!

6/10 一般般

Alicia

It was nice, clean, quiet and convenient. Jayce at tje front desk was super helpful and very friendly. The only down side was that the tv did not work. It made for an early night but, disappointing. We turned in early hoping to just watch a move and relax but, we’re not able to.
於 2024 年 3 月住了 1 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us Alicia, we are very sorry about the TV. We hope to have you back and give you a better experience.

10/10 有夠讚

Timilynn

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The third floor did not seem to get hot water for showers. The property for the most was clean, but back by Ziggy's coffee in the landscaping, there were water bottles with yellow liquid and other trash.
於 2024 年 3 月住了 1 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us Tamilynn, We appreciate your feedback.

10/10 有夠讚

Ismael

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I really enjoyed the room and how peaceful it was
於 2024 年 2 月住了 2 晚
Candlewood Suites Team 於 2024年4月29日回覆
Thank you for staying with us Ismael, we hope to have you back soon.

10/10 有夠讚

Emilio

喜歡：員工素質
於 2024 年 2 月住了 1 晚

6/10 一般般

Kristine

家庭旅遊
喜歡：員工素質
不喜歡：住宿環境和硬體和客房舒適度
Disappointed
Disappointed...our sink and shower did not drain properly. We alerted the front desk the morning we were going to be out all day, but the issue was not resolved. They apparently poured something down the drains, but it did not work. They should have stayed to be sure it was fixed.
於 2024 年 1 月住了 2 晚
General Manager 於 2024年2月26日回覆
Thank you so much for your feedback, I am so sorry to hear we were unable to resolve this issue at the time. I will work with my team and ensure this does not happen in the future.

10/10 有夠讚

Ashley

於 2024 年 1 月住了 3 晚
Candlewood Suites Team 於 2024年5月1日回覆
Thank you for staying with us, we hope to see you again!

10/10 有夠讚

Dan

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean and friendly enviroment.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Marlene

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Mary

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, convenient place to stay, close to work during a snowy wintry weekend. Front desk staff was super helpful. Good food options nearby
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

4/10 不太好

Ronald

商務旅客
喜歡：整潔度和員工素質
Not an awful place
Shower water wouldn’t get hot, seemed like the handle was put on backwards. Pet stains on floors and couches, bathroom sink faucet was extremely loose and moved everytime it was even barely touched. Not a bad overall stay, just some annoying inconveniences.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Patrick

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Joyceleane

於 2023 年 12 月住了 4 晚

6/10 一般般

Bruno

喜歡：員工素質和客房舒適度
於 2023 年 12 月住了 9 晚

10/10 有夠讚

Karen

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Rachel

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything about this property is outstanding! I expected it to be run down & a mess because of the price - but when we checked in & saw our room - I was pleasantly surprised!! Definitely Recommend!!
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kathryn

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jose

喜歡：整潔度、員工素質和住宿環境和硬體
Excelente
於 2023 年 12 月住了 2 晚

10/10 有夠讚

Kewanda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
It was clean and the staff was amazing.
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Bruce

Pillows were great. Most motel pillows are terrible. Motel was clean and just a nice place.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

stephen

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Refrigerator is rocking 2 inches room 309. Checking person had no gloves on changing the popcorn machine.
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Caralyn

情侶出遊
喜歡：員工素質和住宿環境和硬體
Doesnt have a hot tub has a miniature tiny ice maker in a locked room and
於 2023 年 12 月住了 3 晚

4/10 不太好

Tre

不喜歡：員工素質
Did not get serviced on monday even though i requested at the disk before we left for the day and I asked for the drain in the shower to be fixed because it filled up with water during a shower and it did not get fixed. Overall below average hotel. Great location though.
於 2023 年 12 月住了 3 晚

2/10 很糟糕

Tre

於 2023 年 12 月住了 1 晚

6/10 一般般

Suzette

喜歡：整潔度、員工素質和客房舒適度
The shower pressure was not good
於 2023 年 12 月住了 1 晚

8/10 不錯哦

Mario

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 2 晚

6/10 一般般

Brad

喜歡：員工素質
1st room had blood on sheets. The second room was nice
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Jaeyeol

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Residence suite room is very wider than other hotels rooms. and warm, quiet, safe hotel.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Floyd

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Weston

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Hôtel domination
Solid staff- super helpful. Great place.
於 2023 年 11 月住了 2 晚
Kimberly Hernandez 於 2023年11月16日回覆
We appreciate your feedback! Thank you for staying with us!

2/10 很糟糕

Debra

喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
The hotel was clean and staff was pleasant, the problems came when we got to our room the tv did'nt work so we decided to call the desk, well I discovered the room phone did'nt work so I had to go down to report that the tv and phone were'nt working. Staff send maintance to check tv got it working enough to watch a few programs. Then there was the noise from upper room constant but the phone was not working so we had an unpleasant night sleep and our stay was horrible.
於 2023 年 11 月住了 1 晚
Kimberly Hernandez 於 2023年11月16日回覆
We apologize about that, we have contacted expedia for you to get a refund on your stay. Again we apologize for the inconveniences.

6/10 一般般

Tara

於 2023 年 10 月住了 7 晚

10/10 有夠讚

Taylor

情侶出遊
喜歡：設施服務
Nice
於 2023 年 10 月住了 1 晚
Katherine McQuade 於 2023年10月30日回覆
Thank you, Taylor! I am so happy you enjoyed your stay and would love to have you come back and stay with us soon.

10/10 有夠讚

Mary Colleen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay in Denver!
於 2023 年 10 月住了 1 晚
Katherine McQuade 於 2023年10月30日回覆
Thank you, Mary Colleen! I am so happy you enjoyed your stay with us. Please come stay with us again soon!

8/10 不錯哦

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Alexandra

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Got a room with jet tub. We took off hey and it was filthy . Still did not work... It did not work and was told later it worked.
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Brian

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very accommodating staff
於 2023 年 10 月住了 2 晚

8/10 不錯哦

Renee

喜歡：整潔度、員工素質和住宿環境和硬體
Great service. The gas station gets noisy.
於 2023 年 10 月住了 2 晚

6/10 一般般

Jeanette

II
於 2023 年 10 月住了 6 晚

4/10 不太好

Beverly

情侶出遊
不喜歡：員工素質和住宿環境和硬體
The shower only room had a curved curtain rod with a curtain that allowed water to drip onto the floor. Impossible to tuck the shower curtain in. Unsafe wet floor. I also asked for extra towels which they did not have and was told they would bring them to the room which they did not. The toaster did not pop up on its own resulting in burnt toast.
於 2023 年 9 月住了 8 晚

10/10 有夠讚

Todd

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice and clean. Great staff. Convenient to shopping and dining...
於 2023 年 9 月住了 2 晚