The bed sheets were not clean. When I slept in the bed soon after I checked in the hotel, my whole body became itchy. The itchiness stopped only after I requested change of the bed sheets.
My suitcase number lock was found broken and the key lock found open on the next evening when I returned to the hotel room!!
When I reported the case to the hotel staff, I did not get the impression that they cared about the incident. The attitude of the secuity head was terrible - he yelled over the phone on my first follow up of the investigation results. I insisted in getting more sensible investigation results. At the end, he only showed me a computer printout with the number of times and timing of their staff entering my room which made me more frustrated - the report showed many different staff entered into my room during one day not at my requests (excluding the one tidied up my room)?? They insisted their staff were trustworthy???
In no way, this is a 5 stars hotel!
jennifer
10/10 有夠讚
Indrajit
情侶出遊
2024年3月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our second visit to the property since Oct last year. They upgraded us to a suite which was a pleasant surprise and a nice gesture. Very much appreciated. Will return when in Delhi next time.
Indrajit
於 2024 年 3 月住了 1 晚
6/10 一般般
KULLIKKE
商務旅客
2024年2月20日
Very noisy, I asked quiet room but still had to sleep with earplugs. No soundproofing whatsoever. Needs updating - overpriced. Very basic. - rather 3 star hotel room. Found piece of broken glass next to bed and corners of room full of dust and cobwebs. Breakfast very basic - was very busy in morning - no tables/cutleries available, I was asked to take a table in “corridor” type area before dining room, luckily some people were finished their breakfast and got table in dining area instead but had problems to get cutlery. Not worth the price paid.
KULLIKKE
於 2024 年 2 月住了 2 晚
6/10 一般般
Ravi shekhar
商務旅客
2024年2月2日
不喜歡:員工素質
The staff was not attentive during breakfast hours. I stayed for 3 nights but had absolutely no acknowledgement of the same. I work with a lot of embassies in the area and lot of my friends and associates are Ambassadors and embassy officials, i would not refer them to this property even though its conveniently located. The staff is aloof most of the time and basic amenities have to be requested which makes it a chore in itself for the guest. The room was average at best. The housekeeping team was the only saving grace, they were prompt and tidy. I would not be staying here again when i visit india again.
Ravi shekhar
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Nirmal
2024年1月16日
Nirmal
於 2024 年 1 月住了 2 晚
8/10 不錯哦
Tasneem
2024年1月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Generally good. Would recommend. Nice location in an upmarket area of Delhi but a bit far from the tourist attractions. Lovely hotel. Huge. Spacious rooms. Hot water, complimentary water provided each day, very clean. Number of dining options on the premises. Staff were very nice except the front desk, who were 'snobby'. Annoyed me. They won't let you charge anything to your room if you dine at the hotel or have a drink. All hotels allow you to do this but here they treat guests like they will not pay their bills!