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Hyatt Regency Dehradun Resort and Spa的評分

Hyatt Regency Dehradun Resort and Spa
Malsi Forest Edge, Mussoorie Road, Dehradun, UT

評論

9.2

太棒了

10 分,有夠讚;21 則評論中有 14 則" "
8 分,不錯哦;21 則評論中有 5 則" "
6 分,一般般;21 則評論中有 1 則" "
4 分,不太好;21 則評論中有 1 則" "
2 分,很糟糕;21 則評論中有 0 則" "

9.0/10

整潔度

9.0/10

員工素質

9.0/10

設施服務

9.4/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

SACHIN

家庭旅遊
不喜歡:整潔度
TOILET WAS STINKING WITH SEWER GAS SMELL
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Sneha

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚

10/10 有夠讚

真實旅客

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚

10/10 有夠讚

Vipul,Livermore

喜歡:整潔度、員工素質和住宿環境和硬體
Simply awesome. Every member be it in kitchen, serving or at desk are terrific and follow the theme of providing great hospitality
於 2023 年 8 月住了 3 晚

10/10 有夠讚

SRIKANTH

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not been at the Hyatt before but we were treated exceptionally at this hotel. The level of hospitality was beyond expectations and the staff made sure we were treated with great affection. The decor is superb and the rooms were large spacious and airy. Food was excellent and the breakfast buffet was full Of great choices of Indian and international cuisine. 10 on 10 for hospitality. If ever visiting Dehradun, stay here. Special thanks to Satyam, Shivangi, Ishvi, Aarshi, Saurav and Pawan.
於 2023 年 8 月住了 1 晚

10/10 有夠讚

Shivom

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wonderful for a weekend break
The rooms are spacious and the hotel staff is very service friendly, the Range restaurant has a great selection of food and there is live music in the morning and evenings. The views from the pool are lovely and the rooftop bar is great as well.
於 2023 年 7 月住了 2 晚

4/10 不太好

Rohit

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Poor service, Poor management
Overall a very poor experience at the hotel. Guests from nearby rooms making noise past 10 p.m. followed by maintenance work being carried out well past 12 midnight. This occurred on 2 nights of our short 3 night stay. The hotel staff including the General Manager and his Deputy are not aware of what works were happening in the hotel. (attached picture shows work being carried out in nearby rooms) It took 20 mins to get a beverage after an order was placed at the sky bar (in addition, the bar does not have drinks that are listed on their menu). When a la carte food was requested to be delivered to the room, we had to chase up why it was not done - an hour after the request. The ceiling at the Regency club collapsed while having lunch due to water ingress and water was continuously dripping from the roof. It was lucky that we were sitting a table away or serious injury could have occurred. A lot of lip service is promised by the management but in reality there is no idea of hospitality whatsoever. It is not a 5 star hotel by any stretch - a 2 star with amenities at best. Understaffed with the number of guests they have and their pool is best to fit 20 people in a hotel that has over 100 rooms. Having spent 2000 USD, this is by far the worst hotel experience we have had as a family. The Hyatt brand used to represent some level of service and hospitality but this hotel goes a long way to taint it and is a real shame. Would strongly advise against staying here at all.
於 2023 年 6 月住了 3 晚

10/10 有夠讚

Neeraj

於 2023 年 6 月住了 1 晚

8/10 不錯哦

rupinder,Fresno

Good
於 2023 年 6 月住了 1 晚

8/10 不錯哦

Pankaj

喜歡:員工素質
於 2023 年 3 月住了 2 晚
Sumit Kumar General Manager 於 2023年3月27日回覆
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager

10/10 有夠讚

Pooja

於 2023 年 2 月住了 1 晚
Sumit Kumar General Manager 於 2023年2月23日回覆
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager

10/10 有夠讚

Markus

團體旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 2 月住了 1 晚
Sumit Kumar General Manager 於 2023年2月23日回覆
Greetings from Heart of the Hills - Hyatt Regency Dehradun.We are delighted to know your experience with us was great. Thank you for sharing the feedback.Regards,Sumit KumarGeneral Manager

10/10 有夠讚

Parag

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 12 月住了 1 晚
Kovid Ummat 於 2022年12月26日回覆
Dear Guest,Thank you very much for taking the time to review your visit at Hyatt Regency Dehradun – “Heart of the Hills” and we are delighted to learn you enjoyed your visit.We very much look forward to welcoming you again soon.Best Regards,Kovid UmmatDirector of Marketing

8/10 不錯哦

Surendra

於 2022 年 11 月住了 1 晚

10/10 有夠讚

Gaurav

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 8 月住了 3 晚

10/10 有夠讚

Sonali

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property and very nice amenities. Located right off Mussourie road by malsi deer park. Road is still under construction. Staff is very friendly. Restaurant on premises is awesome. Thanks
於 2022 年 6 月住了 2 晚
Kovid Ummat 於 2022年7月1日回覆
Dear Sonali, Thank you for the thoughtful appreciation and rating for Hyatt Regency Dehradun. We are delighted to know that you liked the property and the service. We look forward to welcoming you back again, soon. Best Regards, Kovid Ummat Director of Marketing

10/10 有夠讚

Heather,San Mateo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2022 年 6 月住了 2 晚

8/10 不錯哦

Sundararajan

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff . Good service with genuine smile.
於 2022 年 6 月住了 1 晚
Kovid Ummat 於 2022年7月1日回覆
Dear Sundararajan, Thank you very much for taking the time to review your stay at Hyatt Regency Dehradun – “Heart of the Hills” and we are delighted to learn you enjoyed your stay. We very much look forward to welcoming you again soon. Best Regards, Kovid Ummat Director of Marketing

10/10 有夠讚

Niranjan

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Food was delicious
於 2022 年 6 月住了 2 晚
Kovid Ummat 於 2022年7月1日回覆
Dear Niranjan, Thank you for the wonderful rating. We are glad to know you liked the food. We look forward to welcome you again. Best Regards, Kovid Ummat Director of Marketing

8/10 不錯哦

Vichitra

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A good property with excellent staff
於 2022 年 4 月住了 1 晚
Megha Rajan 於 2022年4月18日回覆
Dear Guest, We are glad to know that you had a great experience at Hyatt Regency Dehradun. We thank you for your kind words of appreciation. I can see a special mention for our staffs. Many thanks for this, will share the love with entire team. Thank you once again for your recent visit and we look forward to welcome you back soon. Warm Regards,