The staff were super nice and did an excellent job..staff Kevin was helpful most especially. Thank you guys!!! Would love to come back again, hopefully soon😊👌
armi
於 2024 年 4 月住了 1 晚
10/10 有夠讚
GKman
情侶出遊
2024年4月4日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the attention they gave to each of their customers and where very helpful an assisting us to get to the different parts of the resort.
GKman
於 2024 年 4 月住了 2 晚
10/10 有夠讚
Anthony Francis Eugene
情侶出遊
2024年3月31日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The place is beautiful and the staff is amazing!
Anthony Francis Eugene
於 2024 年 3 月住了 1 晚
6/10 一般般
Florence,Sammamish
家庭旅遊
2024年3月12日
喜歡:設施服務和住宿環境和硬體
不喜歡:員工素質
The property itself is gorgeous, no doubt about it. The main issue is there seems to be some confusion among the security guards that all guests are to be searched and are being suspected of stealing or breaking their rule of no outside food or drink allowed. They are insisting on looking inside private purses/bags and when unable to do so, they would radio their colleague and ask that they search the guests as they’re entering their hotel rooms. This is beyond offensive as the clientele clearly can easily afford such a property to vacation in. The guard went as far as quizzing a private driver that dropped the guests at the hotel where the guests went and what were purchased.
If you want to leave the property to explore the surrounding island, you are asked to obtain a permission pass to leave the premises. Feels like jail time if you ask me.
The spa services are not up to par with what a 5-star hotel resort should have offered. They did not obtain info from an intake form prior to services, made the clients wait despite not being busy and were completely disorganized and unprepared to the point of asking the guest to grab her own towel from the cabinet after showering post body scrub before the massage. No slippers were given and while the client was in the process of showering, a shower gel was handed inside the shower stall for use as they were missing any source of soap or gel for bathing and showering.
The massage skills shld also be improved.
Florence
於 2024 年 3 月住了 2 晚
10/10 有夠讚
Francis
2024年3月12日
Francis
於 2024 年 3 月住了 1 晚
10/10 有夠讚
Karen Marie
親子旅遊
2024年2月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Really nice hotel Great location with beautiful views. Friendly staff and nice rooms.
Karen Marie
於 2024 年 2 月住了 1 晚
8/10 不錯哦
Jon
2024年1月29日
喜歡:整潔度、員工素質和住宿環境和硬體
It’s absolute beautiful five star resort. It’s so new they don’t have everything up and running yet.