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"This was an absolutely unacceptable experience, and the hotel’s behavior was by far the worst part of it. I had to cancel my trip because of the war in the Middle East—something serious, dangerous, and completely outside of my control. Any reasonable business would show basic understanding in that situation. This hotel did the exact opposite. They flat-out refused to refund anything or offer even the smallest accommodation. No credit, no rescheduling, nothing. Just a cold, scripted response hiding behind “policy” with zero regard for safety or common sense. It honestly felt like they cared more about keeping my money than about treating customers fairly during a real-world crisis. While Expedia was also unhelpful and simply echoed the hotel’s stance, the hotel itself was the main problem. Their attitude was rigid, dismissive, and frankly greedy. Hospitality is supposed to involve at least some level of empathy—this place showed none. If this is how they treat customers during serious global events, I can’t imagine how they handle everyday issues. I would strongly warn anyone considering this hotel: book at your own risk, because if anything goes wrong, don’t expect fairness, understanding, or even basic decency—you will likely just lose your money. "

"Enjoyed our stay, staff were very helpful and the facilities were top notch "

"Fantastic hotel,very helpful, friendly staff. Spotlessly clean throughout. One of best breakfast selections I have encountered & great bar area."

"Very convenient location "

"Overall a great place to stay. The view from the hotel was beautiful. It’s close to shops, bars and attractions. The breakfast was good with a great variety. The staff were friendly and welcoming. Would definitely stay again "

"We stayed here 1 night pre cruise. Perfect location."

"A functional hotel conveniently located right in front of Salzburg Hbf (central train station). Restaurants, market, car rental etc. nearby. "