There was a lady at the front desk who was quite unfriendly, she gave us one room that was already occupied, and she didn't even apologize when we went downstairs to find her a another room, which gave me a very bad impression of this hotel.
Jia
於 2022 年 4 月住了 3 晚
10/10 有夠讚
真實旅客
2019年10月22日
真實旅客
於 2019 年 10 月住了 1 晚
8/10 不錯哦
Thomas
家庭旅遊
2024年5月4日
喜歡:整潔度
不喜歡:設施服務
Very friendly staff. We had a suite, which was a great layout and a good amount of space. Rooms themselves were a bit tired and could use updating. Great location across the street from AT&T Center and an easy walk to Kay Bailey Convention Center. Note that there are a significant amount of homeless people in the area.
Thomas
於 2024 年 4 月住了 4 晚
8/10 不錯哦
Niveen
團體旅遊
2024年5月4日
喜歡:整潔度和設施服務
Area was super convenient and central to most parts of downtown. Could easily walk 10-15 minutes and even if we had to take a cab it was no more than 10 minutes to wherever we wanted to go. Lots of homeless people around innocent enough and used to it since we’re from NYC. Just didn’t really expect it lol. Rooms are a little outdated but the receptionist was really nice. Overall good stay.
Niveen
於 2024 年 4 月住了 3 晚
2/10 很糟糕
amanda
2024年5月3日
不喜歡:整潔度、設施服務和住宿環境和硬體
Beware if you leave an item behind they will steal it. I called immediately after exiting my room and turning in my keys upon realizing I left behind my sunglasses. They informed me there is an online form to fill out and that they found them and would ship them to me at my cost. I thought perfect filled everything out and paid for shipping. My tracking was never sent 2 weeks later I reached out. No response to me or the lost and found company they have. I called daily with no response the mailbox being full. I have worked in hospitality myself for years and never seen Service this bad. I have now spoken with 3 different managers and they all say they will call me back and never do. It has been a wildly frustrating experience to say the least. Beware before booking a stay here.
amanda
4/10 不太好
Jose Manuel
2024年5月3日
Ahora están pidiendo un deposito de 100 dólares por habitación