Friday 8/1/25 @4:30ish pm. Check in was good, receptionist was polite. I reserved 2 rooms for 2 days close to each other due to medical reasons on my part.The rooms assigned were on the 2nd floor in the very back of the building and a bit of walking distance even if we parked at the back entrance of the building. I went back to front desk(same person) asked if there was any way we could switch rooms to some closer to the front being that I had had hip injections and was in quite a bit of pain. She was NO LONGER pleasant. She informed me that if I wanted to stay "close" to the other room that was all she could do. The info was fine, it was the delivery that was uncalled for. The rooms were excellent in cleanliness. All other staff very polite, sadly no one we encountered from staff spoke English. Luckily both my husband and I are fluent however, my kiddos and grands are not. Our beds were not "refreshed", dirty towels were not taken, no clean towels were given for our 2nd day. We didn't get back into the rooms till about 9pm on our 2nd night. My daughter went to front desk asked for clean towels for our room. My son and his family ended up having to use the towels from the day before. I did bring this up when checking out (same person I checked in with upon arrival) she tried to tell me that we probably had a "Do not disturb" sign or maybe cleaning staff just forgot to clean both rooms.