I dont feel like this property is up to Hyatt standards, but it was fine for a weekend stay. The only interaction we had with staff was check in which was fine and transactional, not super friendly. The pool was closed which was a huge bummer considering it was over 100 in Dallas. The AC in the room also took almost all night to drop, it was set at 75 when we arrived, didn't get under 70 until early the next morning. This hotel is super close to the American Airlines Event Center allowing us to walk to our concert. The room was clean enough, but felt dingy. This place is in need of a refresh, new carpet, new paint, and a good cleaning.