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Santa Lucia House - Forum

4.0 star property
Hotel in Cuenca with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for Santa Lucia House - Forum

Reception
Exterior
32-inch flat-screen TV with satellite channels, TV
Terrace/patio
Terrace/patio
This upscale retreat in Downtown Cuenca offers a peaceful terrace for relaxation and a satisfying English breakfast. Travelers appreciate practical amenities like WiFi, luggage storage, and 24/7 front desk service, with many noting the exceptionally helpful staff.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is NT$2,150
NT$2,365 total
Oct 31 - Nov 1

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Studio Suite

Studio Suite | In-room safe, free WiFi, bed sheets

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Flat-screen TV
Ceiling fan
Hair dryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 291 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Double Room

Double Room | In-room safe, free WiFi, bed sheets

Double Room

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Flat-screen TV
Hair dryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | In-room safe, free WiFi, bed sheets

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Hair dryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room | In-room safe, free WiFi, bed sheets

Economy Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Hair dryer
Private bathroom
Satellite channels
In-room safe
Daily housekeeping
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed
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About the neighborhood

Map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150

What's nearby

  • Plaza Rotary Market - 2 min walk - 0.2 km
  • Calderon Park - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km
  • Alejandro Serrano Aguilar Stadium - 17 min walk - 1.5 km

Getting around

  • 14n - Antonio Borrero Station - 1 min walk
  • Gaspar Sangurima Tram Station - 4 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk
  • ‪Angelus by Tutto Freddo - ‬5 min walk
  • ‪Hotel Santa Lucia - ‬4 min walk

About this property

Santa Lucia House - Forum

Upscale hotel located in Downtown Cuenca
Take advantage of free English breakfast, a terrace, and a bar at Santa Lucia House - Forum. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), 1 meeting room, and multilingual staff
  • Luggage storage, smoke-free premises, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Santa Lucia House - Forum include comforts such as free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Heating, daily housekeeping, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator on request

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 24 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

Is Santa Lucia House - Forum pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Santa Lucia House - Forum?

As of 2025/10/16, prices found for a 1-night stay for 2 adults at Santa Lucia House - Forum on 2025/10/31 start from NT$2,150, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Santa Lucia House - Forum?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Santa Lucia House - Forum?

Check-in start time: 2:00 PM; Check-in end time: 10 PM.

What time is check-out at Santa Lucia House - Forum?

Check-out is at noon.

Does Santa Lucia House - Forum provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 24 per vehicle applies.

Where is Santa Lucia House - Forum located?

Located in Downtown Cuenca, this hotel is steps from Plaza Rotary Market and Civic Plaza. Esqueletologia Museum and Calderon Park are also within 5 minutes. 14n - Antonio Borrero Station is only a 2-minute walk and Gaspar Sangurima Tram Station is 4 minutes.

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Reviews

Santa Lucia House - Forum Reviews

9.2

Wonderful

9.8

Cleanliness

9.2

Location

9.6

Staff & service

9.2

Eco-friendliness

9.4

Property conditions & facilities
Rating 10 - Excellent. 329 out of 443 reviews
Rating 8 - Good. 76 out of 443 reviews
Rating 6 - Okay. 19 out of 443 reviews
Rating 4 - Poor. 9 out of 443 reviews
Rating 2 - Terrible. 10 out of 443 reviews

Reviews

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property with friendly staff and great breakfast.
Stayed 3 nights in Aug 2025

10/10 Excellent

gloria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , excellent breakfast and service
Stayed 4 nights in Jul 2025

10/10 Excellent

Elssye Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and beautiful place to stay. Like a home away from home. Great place and very central in the hearth of the Cuenca City. We love this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

chris

Liked: Staff & service, amenities, property conditions & facilities
Both the Hotel, and especially the Staff - provided outstanding customer service!!!
Stayed 1 night in Jul 2025

10/10 Excellent

chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Staff, simply great experience!!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles D

Very clean and comfortable. Staff were extremely friendly and helpful. Great location, within walking distance of most major sites of interest.
Stayed 4 nights in Jul 2025

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely colonial style hotel with an excellent staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Odalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay in Cuenca
Stayed 2 nights in Mar 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful little hotel well located in Cuenca
Stayed 1 night in Mar 2025

10/10 Excellent

Tannya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome place. A small beautiful boutique hotel in a great location in downtown Cuenca.
Stayed 1 night in Apr 2025

10/10 Excellent

Cintya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Lewis J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly attentive and very accomodating
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, a couple blocks from the main square. Several restaurants in the area. Hotel was clean and had a great breakfast.
Stayed 1 night in Feb 2025

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel! I felt like i was in Italy, yet right outside was Ecuadorian chocolate and coffee. And everything else. The receptionist was lovely and very helpful. It is on a VERY busy street, so i would not want to be driving there, and ther room I was in was next to the reception area, so it was noisy. Ask for a room farther away if noise bothers you.
Stayed 1 night in Aug 2025

10/10 Excellent

Dana

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful stay in a classy upscale retro hotel. Walking to almost everything. This was a great choice for us.
Stayed 5 nights in May 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. I definitely recommend this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Silas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place, fantastic people, fantastic free breakfast!
Stayed 6 nights in Oct 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly, and excellent housekeeping.
Stayed 1 night in Nov 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention of the staff very clean nice set up very accessible
Stayed 2 nights in Jan 2025

10/10 Excellent

floyd

Liked: Cleanliness, staff & service, property conditions & facilities
Comfotable, friendly, professional staff.
Stayed 8 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very cozy, well maintained, friendly staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed this property because the free breakfast was served kindly and thoughtfully. I also booked tours like the Cajas and a Bus ride to Turi through them. As an English speaker, the receptionists were attentive to my questions and answered them well.
Stayed 3 nights in May 2025