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Hotel NASS Casa del Aguila

3.0 star property
Hotel with free breakfast, steps from San Sebastian Plaza

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Photo gallery for Hotel NASS Casa del Aguila

Terrace/patio
Standard Triple Room | View from room
Meeting facility
Terrace/patio
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Room

Superior Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 6 Ping (20 square meters)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Double Room

Highlights

Soundproofed
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 9 Ping (30 square meters)
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room | 1 bedroom, premium bedding, down comforters, pillowtop beds

Standard Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 12 Ping (40 square meters)
  • Sleeps 5
  • 1 Twin Bed and 2 Queen Beds

View all photos for Presidential Room, 1 King Bed, City View

Presidential Room, 1 King Bed, City View | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Room, 1 King Bed, City View

Highlights

Soundproofed
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Separate bedroom
  • 18 Ping (60 square meters)
  • City view
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Map
Mariscal Sucre 13-56 y Juan Montalvo, Cuenca, Azuay, A0111B

What's nearby

  • New Cathedral of Cuenca - 7 min walk - 0.6 km
  • Calderon Park - 7 min walk - 0.6 km
  • Río Tomebamba & Calle Larga - 15 min walk - 1.3 km
  • Alejandro Serrano Aguilar Stadium - 19 min walk - 1.6 km
  • Mall del Rio - 4 min drive - 2.7 km

Getting around

  • 14n - Antonio Borrero Station - 11 min walk
  • Unidad Nacional Tram Station - 16 min walk
  • Cuenca (CUE-Mariscal Lamar) - 6 min drive

Restaurants

  • ‪New York Pizza - ‬7 min walk
  • ‪Hot Dog del Tropical - ‬8 min walk
  • ‪Yaw - ‬7 min walk
  • ‪Café San Sebas - ‬3 min walk
  • ‪El Pedregal Azteca - ‬7 min walk

About this property

Hotel NASS Casa del Aguila

Hotel near New Cathedral of Cuenca
Located close to San Sebastian Plaza and Calderon Park, Hotel NASS Casa del Aguila provides free continental breakfast, a free daily manager's reception, and a rooftop terrace. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as dry cleaning/laundry services and a business center.
You'll also enjoy the following perks during your stay:
  • Self parking (surcharge), a roundtrip airport shuttle (surcharge), and a reception hall
  • A 24-hour front desk, tour/ticket assistance, and luggage storage
  • Concierge services, meeting rooms, and coffee/tea in the lobby
Room features
All guestrooms are individually decorated, and offer comforts such as premium bedding, as well as thoughtful touches like free WiFi and safes.
Other amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with showers and bidets
  • 48-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 11:00 PM on request
  • Self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Handrails in stairways (28 inches high)
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Communal living room
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Individual decor
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Cribs (infant beds) are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 15 (one-way)
  • Self parking fee: USD 5 per night
  • Late check-in fee: 50-percent of room rate for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash

We should mention

This property does not have elevators

Property is also known as

Hotel Casa Aguila Cuenca
Casa Del Aguila
Casa Del Aguila Cuenca
Hotel Casa Del Aguila
Hotel Casa Del Aguila Cuenca
Hotel Casa Aguila
Casa Aguila Cuenca
Hotel Casa Del Aguila
Nass Casa Del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel
Hotel NASS Casa del Aguila Cuenca
Hotel NASS Casa del Aguila Hotel Cuenca

Frequently asked questions

Is Hotel NASS Casa del Aguila pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel NASS Casa del Aguila?

Self parking is available for USD 5 per night.

What time is check-in at Hotel NASS Casa del Aguila?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Late check-in is available from midnight– 7:00 AM for a fee of 50%.

What time is check-out at Hotel NASS Casa del Aguila?

Check-out is at noon.

Does Hotel NASS Casa del Aguila provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–11:00 PM on request. A fee of USD 15 per vehicle applies.

Where is Hotel NASS Casa del Aguila located?

Located in Downtown Cuenca, this hotel is within a 10-minute walk of San Sebastian Plaza, New Cathedral of Cuenca, and Calderon Park. Río Tomebamba & Calle Larga and Plaza Rotary Market are also within 15 minutes. 14n - Antonio Borrero Station is 11 minutes by foot and Luis Cordero (Hermano Miguel) Station is 12 minutes.

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Hotel NASS Casa del Aguila Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 39 out of 61 reviews
Rating 8 - Good. 12 out of 61 reviews
Rating 6 - Okay. 4 out of 61 reviews
Rating 4 - Poor. 3 out of 61 reviews
Rating 2 - Terrible. 3 out of 61 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.2/10

Amenities

9.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Javier A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are the best ones
Stayed 6 nights in May 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old colonial estate in central old town Cuenca. If you’re bothered by creaky wood floors and everything old and small rooms, this is not for you. But if you’re enchanted by the quaint setting, kind helpful staff and easy walking access to downtown Cuenca, it’s wonderful. Great price, safe and calm setting
Stayed 1 night in Jun 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a beautiful city
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen Chi-Wing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful space in the heart of Cuenca! I really appreciated the friendly and helpful staff.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old mansion with enclosed courtyard, sitting rooms (Salas), fun architecture and setting right downtown. Parking across the street costs $5 overnight. Staff got up at 5 am without complaint to open the parking garage so we could pick up our guests arriving at airport. Generous breakfast and very adequate bed. Excellent restaurants nearby.
Stayed 1 night in Jan 2024

6/10 Okay

Martha

Liked: Cleanliness
Disliked: Amenities
Overall hotel was good. Rooms are a bit run down and not enough towels for the party size when you book a large room. In addition there are no toiletries in the rooms.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The really friendly staff put up with my appalling Spanish. 😊
Stayed 3 nights in Nov 2023

2/10 Terrible

Stephanie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel was in a very convenient area, but was otherwise the worst experience I have ever had. The room was advertised as a queen bed, with air conditioning and bidets. It was a double, no climate control of any kind in the whole building, and no bidets. Breakfast was 7:30 to 9 but had no food left at 8 one day, and didn’t even start until 8 another. Also, while it says free WiFi and it was indeed free, the advertised rate of 250 is a massive lie. The best we got in five days was a speed of 3, which was impossible to use. The staff was rude, and definitely did not speak any language besides Spanish (which was fine, I speak Spanish! But they advertise the front desk can do English and French and they definitely cannot). They also failed to clean our room more than once despite cleaning listed as a daily, not two or three day cycle. I usually don’t leave reviews, but this place was rated so highly and was so not as advertised that I feel like I have to this time. Also, the beds are rock hard and the sheets and pillows are as thin as paper.
Stayed 5 nights in Apr 2025

4/10 Poor

Gonzalo

Disliked: Cleanliness, staff & service

Misleading information about parking

We contacted the hotel in advance about parking, and we were told parking was free in the mornings and had a cost in the evenings. When we checked in they said they will pay the parking for the nights. At checkout they said we had to pay for all the parking. They also wanted to charge more than what the reservation said and they did not give us a proper receipt
Stayed 2 nights in Dec 2023

8/10 Good

Cathy

Disliked: Cleanliness

A little disappointing

Good location. Building was lovely with lots of areas to sit. However the staff were not particularly friendly or helpful. The door bell woke us up every morning at 7. Breakfast was poor, no fruit and fruit juice one morning and they run out of sausages and eggs another but plenty of good coffee was provided. We stayed 4 nights and our room was not cleaned once. They also charged us double the fee for parking.
Stayed 3 nights in Dec 2023

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
This is a lovely property. The only complaint about the facilities is the towels were threadbare and fraying and the sheets thin. The location is excellent. All the historic area sites are within walking distance and there are lots of restaurants, coffee shops and pâtisseries on every block. We booked 4 nights though unfortunately they relocated us to another NASS hotel the first night...said our room needed repair. The explanation was a bit fishy. Then there was a mix up with billing on depature because of the relocation. The front desk was apologetic and sorted things out but the relocation did put a damper on our experience.
Stayed 4 nights in Feb 2024

6/10 Okay

Fabian

Location is great, the property is beautiful but needs cleaning and be great if the staff get better skin the customer service both ladies were unprofessional unfriendly and poor attention to customer
Stayed 2 nights in Jun 2025

10/10 Excellent

Hillary

Stayed 1 night in May 2025

10/10 Excellent

Jaime Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Grace

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Juan Fernando

Liked: Property conditions & facilities
Disliked: Amenities
No realizan la limpieza y el arreglo de los cuartos . Desayuno continental , existe un montón de palomas Que pueden molestar en tu descanso . Resto bien , cerca del centro . Para el precio y para dormir está bien
Stayed 3 nights in Mar 2024

4/10 Poor

Mikaela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

GONZALO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

KATTY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendado algo súper colonial llamativo
Stayed 1 night in Feb 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Estuvo muy bueno en todo los aspectos
Stayed 1 night in Feb 2024

10/10 Excellent

Katty Camino

Liked: Cleanliness, staff & service, property conditions & facilities
excelente todo me encanto
Stayed 2 nights in Feb 2024

2/10 Terrible

Juan Carlos

Pésimo servicio, no había jabón de baño, el cuarto tenía un olor terrible, los desayunos eran hechos horas antes y calentados en microondas, las toallas húmedas. Pésimo lugar…la habitación tenía rota una ventada y se escuchaba todo los sonidos de la calle.. no volvería … no lo lo recomiendo
Stayed 3 nights in Feb 2024

8/10 Good

Maxim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nadia Belen

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el servicio
Stayed 1 night in Dec 2023