接待櫃台

美利亞溫佩舉會海灘度假村的評分

5 out of 5

評論

8.6

有夠讚

10 分,有夠讚;29 則評論中有 19 則" "
8 分,不錯哦;29 則評論中有 2 則" "
6 分,一般般;29 則評論中有 4 則" "
4 分,不太好;29 則評論中有 3 則" "
2 分,很糟糕;29 則評論中有 1 則" "

9.0/10

整潔度

9.0/10

員工素質

9.2/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Shu Cuan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 2 晚
Ms. Trang Hoang - Guest Experience Manager 於 2023年11月6日回覆
Dear Ms. Shu Chuan, Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay and that you recommend us. We are looking forward to welcoming you again soon.Sincerely,Ms. Trang Hoang - Guest Experience Manager

4/10 不太好

CHI HOAI

於 2023 年 6 月住了 1 晚
Chris Huwng 於 2023年6月7日回覆
Dear Mr. Truong,Meliá Vinpearl Cua Hoi beach resort extends warm wishes. Thank you so much for picking us up for your stay. We very much apologize that some aspects did not meet your expectations.We value each and every guest's feedback in order to improve our services. We look forward to having you back at our resort once more. We could do better to increase your experience with us.Best regards.Chirs Huwng - Front Office Manager

4/10 不太好

Dan

商務旅客
不喜歡:整潔度、員工素質和客房舒適度
Blood on bed sheet
於 2023 年 5 月住了 2 晚
TuMinhHung 於 2023年5月25日回覆
Dear Mr. Dan Trinh,Warm greetings from Melia Vinpearl Cua Hoi beach resort.We value your constructive feedback. We also regret your earlier stay, as several locations did not match your expectations. Your feedback has been distributed to our whole staff in order to improve our service.Have a wonderful day. We are always delighted to welcome you return.Best wishes,Chris Huwng - FOM

4/10 不太好

Tim

商務旅客
不喜歡:整潔度
Food needs improvement
I don’t recommend eating here
於 2023 年 4 月住了 2 晚
Melia Vinpearl Cua Hoi Beach Resort 於 2023年4月21日回覆
Dear Mr. Scherer Timothy Wayne,Thank you for your feedback regarding our food. We apologize that our food did not meet your expectations and we take your feedback seriously.We would appreciate if you could provide more specific details about your experience, such as what specifically you didn't like about the food as well as any suggestions that you feel would improve your experience. This information will help us better understand where we need to improve and how we can enhance the overall dining experience for our guests.Please do not hesitate to contact us directly if you would like to discuss this further. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Kind regards,Ms Anh Trang - Guest Experience Manager

2/10 很糟糕

mary

於 2022 年 4 月住了 2 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely!
As always it was a lovely stay at Cua Hoi, all of the staff were friendly and very attentive. Although, I should reserve extra praise for Mr Robin (Hieu) the food/beverages manager and one of his supervisors Phuong who always make my stay there amazing, just like being at home.
於 2021 年 4 月住了 1 晚
Nguyen Bao Giang 於 2021年5月29日回覆
Dear Guest, Warm greetings from Vinpearl Discovery Cua Hoi and thank you for taking time to share your experience. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team that our staff and managers are going to get more motivation to work hard and well. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Hotel Management Team

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely!
As always it was a lovely stay at Cua Hoi, all of the staff were friendly and very attentive. Although, I should reserve extra praise for Mr Robin (Hieu) the food/beverages manager and one of his supervisors Phuong who always make my stay there amazing, just like being at home.
於 2021 年 4 月住了 1 晚
Nguyen Bao Giang 於 2021年5月30日回覆
Dear Guest , Warm greetings from Vinpearl Discovery Cua Hoi and thank you for taking time to share your experience. It is our pleasure to know that you had an enjoyable time at our resort because to bring a happiness and a satisfaction to guests are our important priority. We will surely share your review with whole team that our staff and managers are going to get more motivation to work hard and well. Many thanks again, we are at your service to provide anything you need and hope you will return again soon. Warm Regards, Hotel Management Team

10/10 有夠讚

真實旅客

於 2020 年 12 月住了 4 晚
Nguyen Bao Giang 於 2021年1月13日回覆
Dear Value Guest, Thank you so much for choosing to stay at Vinpearl Discovery Cua Hoi, and sharing this great review. It was indeed our pleasure to host you at our hotel. I am delighted to learn that you have had a great experience we are also happy to hear that you loved everything. Your great staying experience has definitely been shared with the team. I believe that our team is happy to make your stay wonderful as same as you were happy to stay with us. Warm Regards, Hotel Management Team

10/10 有夠讚

Robert

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Another great stay here...
This resort is very close to my house, so I visit it quite frequently. The rooms are always very clean and homely and luckily this time we got a free upgrade due to my frequent bookings. I chose the full board option and the food was excellent, both the set menu and the buffet had some tasty dishes. The service here is excellent as well, in particular Hieu (Robin) was very helpful and attended to our every need. He is a perfect example of how to treat customers and understands what good customer service is.
於 2020 年 10 月住了 1 晚
Hotel Management Team 於 2020年10月30日回覆
Dear Mr.Robert, Warmest greetings from Vinpearl Discovery Cua Hoi! I would like to take this opportunity to thank you for staying with us and your kind review. It is always great to learn how much our guests enjoy their stay and feel comfortable with our facilities. We have personally passed on your kind words to Mr.Robin to let him know that their efforts have been recognized by our guests as this will encourage them to strive further in creating a memorable experience to all our guests. On behalf of the team, we look forward to welcoming you back to the warmth and hospitality of the Vinpearl Discovery Cua Hoi. Thanks and warmest regards!

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Welcome break
Lovely place to relax a take a break for a few days during our travels.
於 2019 年 11 月住了 3 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel and excellent staff
I’m writing in response to my recent stay at Vinpearl Discovery Cua Hoi, Nghe An. I have stayed there many times previously and it’s alway delivers great customer service within a 5 Star setting. However, this time I feel like I should email about the excellent customer service received by one member of staff in particular. I had made a personal connection with him on my previous stays, his name is Robin (Hieu), he is the Food and Beverages Manager at Vinpearl Cua Hoi. This time I stayed at the hotel 15/09-16/09 and I had a special request for Mr Hieu because I was planning on proposing to my girlfriend. I asked him to try to provide a special meal for us and he delivered a spectacular occasion for us. We were seated outside, on the table were rose petals and the table was surrounded by a heart made of lights. The food was excellent and the meal was perfect. He went to a lot of effort for this and I want to make sure he is rewarded. He clearly knows how to provide excellent customer service and seems to enjoy making people smile by making their stay as comfortable as possible. I think this man really has what it takes to be a high level manager in your company, you should consider him for promotion immediately!
Photos of the table they made for my partner’s and I special meal
於 2019 年 9 月住了 1 晚

10/10 有夠讚

真實旅客

於 2019 年 9 月住了 2 晚
Tran Thi Le Thu 於 2019年11月2日回覆
Dear Value guest, Thank you for choosing Vinpearl Discovery Cua Hoi as the destination for your trip. Your positive comments go a long way to provide our staff with confidence and support, and we appreciate that. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Best Regards,

10/10 有夠讚

真實旅客

於 2019 年 7 月住了 1 晚
Tran Thi Le Thu Front Office Director 於 2019年11月2日回覆
Dear Value guest, Thank you for choosing Vinpearl Discovery Cua Hoi as the destination for your trip. Your positive comments go a long way to provide our staff with confidence and support, and we appreciate that. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Best Regards

10/10 有夠讚

Seok Hwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 4 月住了 2 晚
Tran Thi Le Thu 於 2019年5月3日回覆
Dear Seok Hwan, Thank you for choosing to stay at Vinpearl Discovery Cua Hoi as well as taking your time to write feedback about your recent stay with us. It is a pleasure for us to know that you have enjoyed your time here at the resort. At Vinpearl Discovery Cua Hoi, we always work to improve our service on a daily basis to enhance our customers experience, and valuable feedbacks such as yours is our source of motivation. We hope to welcome you again in the near future at Vinpearl Discovery Cua Hoi so we can once again serve you our best service. Wish you all the best. Thanks and warmest regards! Board Of Directors Vinpearl Discovery Cua Hoi.

10/10 有夠讚

Manh

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Hài lòng
Một lựa chọn thú vị cho kỳ nghỉ vào mùa đông và dịp tết tại Cửa Lò. Bình thường bãi biển Cửa Lò và Cửa Hội rất vắng vào mùa đông , nhung thật ngạc nhiên vì khách sạn tạo được sức hút hấp dẫn lấp đầy phòng trong kỳ nghỉ tết. Nẵm giữa điểm giao Cửa Lò và Cửa Hội nên có một tầm nhìn thật thoáng và đẹp. Cùng chung tiêu chuẩn Vin nên vệ sinh từ không gian đến ăn uống tốt. Có khu vui chơi trẻ em rộng, bể bơi ngoài trời rất thoáng và đẹp view biển đẹp . Tuy nhiên so với các khách sạn 5 sao khác của Vin thì đồ ăn sáng kém phong phú hơn. Nhưng so với giá phòng thì như vậy là chấp nhận được.
於 2019 年 2 月住了 2 晚
Thu 於 2019年2月13日回覆
Dear Mr.Manh, Xin chân thành cảm ơn bạn đã lựa chọn Vinpearl Discovery Cửa Hội là điểm đến trong kì nghỉ vừa rồi cũng như những đóng góp quý báu của bạn về dịch vụ của khách sạn. Chúng tôi rất vui khi biết được rằng bạn yêu thích phong cảnh, cơ sở tiện nghi trong khách sạn của chúng tôi. Đồng thời cũng đóng góp những về bữa ăn sáng chưa được phong phú. Lời chia sẻ tuyệt vời của bạn sẽ là nguồn động viên rất lớn và là động lực cho toàn bộ nhân viên khách sạn trong việc không ngừng nâng cao chất lượng dịch vụ nhằm mang lại những trãi nghiệm tốt nhất cho khách hàng. Hi vọng chúng tôi sẽ có cơ hội để chào đón bạn quay trở lại Vinpearl Discovery Cửa Hội trong những kì nghỉ tiếp theo Trân trọng, Ban lãnh đạo Khách sạn Vinpearl Discovery Cửa Hội.

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Quiet location, great facilities and swimming pool.
於 2018 年 12 月住了 1 晚
Thu 於 2018年12月23日回覆
Dear Value guest, Thank you for choosing Vinpearl Discovery Cua Hoi as the destination for your trip. Your positive comments go a long way to provide our staff with confidence and support, and we appreciate that. We hope to welcome you back to proof to you that we can provide you with a stay as satisfying as this one or even better! Best Regards, Tran Thi Le Thu Front Office Director

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 11 月住了 1 晚
Thu 於 2018年11月21日回覆
Dear Anomyous, Thank you for choosing our Vinpearl Discovery Cua Hoi. We look forward to welcoming you back to once again experience a wonderful memorable. Best Regards, Tran Thi Le Thu Front Office Director

10/10 有夠讚

Dang,Moers

喜歡:整潔度、員工素質和住宿環境和硬體
Sehr schoene hotel, freundliche pesonal, sehr gute Frühstück
於 2018 年 11 月住了 5 晚
Thu 於 2018年11月18日回覆
Dear Mr.Dang, It is our pleasure to have you stay with us again at Vinpearl Discovery Cua Hoi and thank you for sharing such a wonderful review of your experience on Expedia. I am most delighted to learn your visit was a thoroughly enjoyable experience and I am extremely proud to hear that the level of service from our team had met your expectations. Rest assured that I will be sure to share your kind words with them to recognize their efforts. Thank you once again for your kind feedback. My team and I look forward to the pleasure of welcoming you back when you next visit Viet Nam. Best regards, Tran Thi Le Thu Hotel Manager

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 10 月住了 1 晚
Tran Thi Le Thu 於 2018年10月20日回覆
Dear Anonymous, I truly appreciate for choosing to stay with us at Vinpearl Discovery Cua Hoi.I am extremely pleased to see that our team had provided you with such exceptional service and it fills me with great pride that we had exceed your expectations on this aspect Once again, thank you for your kind recommendation. I do hope I will be given the pleasure to welcome you back in the not too distant future. Best regards, Board Of Director, Vinpearl Discovery Cua Hoi.

10/10 有夠讚

youngae

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2018 年 9 月住了 8 晚
Tran Thi Le Thu 於 2018年10月20日回覆
Dear Youngae, I truly appreciate for choosing to stay with us at Vinpearl Discovery Cua Hoi. We pride ourselves in providing memorable experience for all our guests. Once again, thank you for your kind recommendation. I do hope I will be given the pleasure to welcome you back in the not too distant future. Best regards, Board Of Director, Vinpearl Discovery Cua Hoi.

6/10 一般般

Andrew

喜歡:整潔度、住宿環境和硬體和客房舒適度
Very disappointing
Having already had a brilliant stay in the Vinpearl Can Tho, I was expecting great things at this hotel. Unfortunately, the first impression and the last impression are the things that stick. This is a luxurious hotel that caters to well-heeled Vietnamese mainly, but it is lacking in many departments. Check in was painful, and compounded by the staff member failing to make eye contact and even handing my credit card to my wife for the PIN (that is a complete no-no). Housekeeping service was hit and miss (toiletries not topped up and not cleaned thoroughly), and when we asked for a late checkout for one of our two rooms it was first agreed and then on the day itself they tried to charge more than the agreed amount. The key problem is training -- the staff are not equipped to be able to serve at the level the hotel aspires to. The other big disappointment was the beach -- the water is dirty brown as it is at the mouth of a river spilling its silt-laden water into the sea. the pool and the sauna were good. The beach for part of the property's frontage is also covered in rubbish. If you want a nice hotel on a nice beach, this is not the place.
於 2018 年 9 月住了 4 晚
Tran Thi Le Thu 於 2018年9月21日回覆
Dear Mr. Andrew, Thank you for sharing the feedback on your recent stay with us at the Vinpearl Discovery Cua Hoi . I am sorry to hear your expectations on the resort services were not met this time. As we strive to improve our service with each and every stay, we greatly appreciate your valuable comment about our facilities and service. Kindly rest assured that your inconvenient experience will be shared with the concerning department to solve problem as soon as possible. I look forward to have another opportunity to welcome you and your family back to the resort to show you the improvement that we have made thanks to your constructive comment. Once again, thank you very much and I hope to see you again soon. Warm Regards, Tran Thi Le Thu, Front Office Director,

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
ビーチに近いし、オーシャンビューだったので、最高、但し、海は濁ってるので、ちょっとがっかり。ホテルの宿泊は大満足。
於 2018 年 8 月住了 2 晚
Thu 於 2018年8月19日回覆
Dear Mr/Ms. Anonymos, Thank you very much for staying at Vinpearl Discovery Cửa Hội on your recent visit to Cửa Hội, and for sharing about us online with many other travelers. We are very happy to know that you did very much enjoy our hotel, the facilities and the delivered service. For all of us, there is no greater joy nor more valuable gift than such compliment from our dearest customers. Our entire team looks forwards to welcoming you soon in a near future. Best regards, Tran Thi Le Thu, Front Office Director.

10/10 有夠讚

Thu,Viet Nam

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Rất tốt, dịch vụ KS và nhân viên đều rất tuyệt vời
13/7 - 15/7
於 2018 年 7 月住了 2 晚
Tran Thi Le Thu - FOM 於 2018年8月10日回覆
Kính chào Chị Thu, Cám ơn chị và gia đình đã lựa chọn Vinpearl Discovery Cửa Hội cho kỳ nghỉ vừa qua, và đã bớt thời gian quý báu để chia sẽ trải nghiệm của mình về khách sạn. Chúng tôi rất lấy làm vinh hạnh khi nhận được những lời khen ngợi từ chị và rất vui vì các tiện ích và đặc biệt là dịch vụ cùng con người Vinpearl đã làm cho gia đình chị hài lòng. Nhận xét của quý chị là niềm tự hào, và là động lực lớn lao khích lệ toàn thể nhân viên Cửa Hội tiếp tục nổ lực hết sức để mang đến những trải nghiệm khó quên nhất cho quý khách hàng. Một lần nữa xin chân thành cảm ơn chị Thu. Kính chúc chị và gia đình dồi dào sức khỏe. Chúng tôi rất mong được sớm chào đón chị và gia đình quay trở lại trong thời gian không xa. Trân trọng, Ban Quản lý Khách sạn Vinpearl Discovery Cửa Hội

10/10 有夠讚

Yen

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Dịch vụ tốt, nhà tôi có em bé nên ở vinpearl là hợp lý. Có khu vui chơi trẻ em từ sơ sinh đến lớn.
於 2018 年 7 月住了 2 晚
Trần Thị Lệ Thu 於 2018年8月6日回覆
Kính chào quý khách, Cám ơn quý khách đã lựa chọn Vinpearl Discovery Cửa Hôi cho kỳ nghỉ vừa qua, và đã bớt thời gian quý báu để chia sẽ trải nghiệm của quý khách về khách sạn. Chúng tôi rất lấy làm vinh hạnh khi nhận được những lời khen ngợi từ quý khách và rất vui vì các tiện ích và đặc biệt là dịch vụ cùng con người Vinpearl đã làm cho quý khách hài lòng. Nhận xét của quý khách là niềm tự hào, và là động lực lớn lao khích lệ toàn thể nhân viên Vinpearl Discovery tiếp tục nổ lực hết sức để mang đến những trải nghiệm khó quên nhất cho quý khách hàng. Một lần nữa xin chân thành cảm ơn quý khách. Kính chúc quý khách và gia đình dồi dào sức khỏe. Chúng tôi rất mong được sớm chào đón quý khách quay trở lại trong thời gian không xa. Trân trọng, Trần Thị Lệ Thu Giám Đốc Tiền Sảnh

6/10 一般般

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Villa, breakfast and staff great, location so so
This hotel is quite new (1 year), therefore, the grounds are yet to reach their full potential, but will as the trees develop. We stayed in the two bedroom villa with its own pool. The pool was clean and refreshing. The villa is very spacious with a large kitchen, dining area and lounge area. Each bedroom had its own en-suite and there was a third toilet. The villa is just fantastic and good value on weekdays, but the price skyrocketed for our Friday night. The villa is a little back from the beach; however, the beach is a little disappointing, even for the North. Included breakfast was sumptuous with lots of variety. We didn’t eat any other meals at the resort, as there are plenty of restaurants nearby as well as in Vinh City itself along the waterfront, which is just a short taxi ride away. The only thing I was disappointed with was that the website advertised free drinks in the mini bar, but on arrival, I was told that policy had changed. I would have thought you remove the information and advertising and then change the policy, not the other way around Just to be clear this is a resort foremost for Vietnamese and the numbers swell on the weekend as travellers escape from Ha Noi or elsewhere. I think we were the only westerners there. English communication can be a little difficult at times although the staff are very friendly and helpful. I would like to commend Ms An in the restaurant and Ms Trinh who collected us from the airport. Both had very good English.
於 2018 年 5 月住了 3 晚
Tran Thi Le Thu 於 2018年8月10日回覆
Dear Sir or Madam Thank you for sharing the feedback on your recent stay with us at the Vinpearl Discovery Cua Hoi . I am sorry to hear your expectations on the swimming pool, the ground were not met this time. As we strive to improve our service with each and every stay, we greatly appreciate your valuable comment about our facilities and service. Kindly rest assured that your inconvenient experience will be shared with the concerning department to solve problem as soon as possible. We appreciate your compliment on the impeccable service of Ms Trinh and Ms. An.We will certainly share your generous words of praise with them and all the team who will be very motivated. I look forward to have another opportunity to welcome you and your family back to the resort to show you the improvement that we have made thanks to your constructive comment. Once again, thank you very much and I hope to see you again soon. Sincerely yours Tran Thi Le Thu. Front Office Director.

10/10 有夠讚

eun ju

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
호텔도 깨끗하고 직원들도 너무 친절했습니다.능통하지는 않지만 한국어 하시는 분도 계셔서 불편함이 없었습니다~
於 2018 年 5 月住了 1 晚
Tran Thi Le Thu 於 2018年8月10日回覆
Dear Eun Ju, Thank you so much for your wonderful review of Vinpearl Discovery Cua Hoi following your recent stay with us. It is comments like these that encourage us to further focus upon and exceed the expectations of all of our guests, all of the time. We look forward to welcoming you back to once again experience a wonderful memorable. Best Regards, Tran Thi Le Thu Front Office Director

6/10 一般般

U,saigon

喜歡:整潔度、住宿環境和硬體和客房舒適度
최근에 생긴 깨끗한 호텔
대체적으로 만족스러웠으나, 몇몇 직원들과의 의사소통이 정확히 이뤄지지 않아 조금 답답했음
於 2017 年 11 月住了 2 晚
Tran Thi Le Thu 於 2018年8月10日回覆
Dear U, Greetings from Vinpearl Discovery Cua Hoi, Thank you for choosing to stay at our hotel, and thank you for taking the time to write us a review. We are so glad to hear that you enjoyed your accommodations, as well as our service. As we strive to improve our service with each and every stay, we are greatly appreciate your valuable comment on the customer service. We are looking forward to welcoming back to our hotel in the future. Sincerely yours, Tran Thi Le Thu Front Office Director

8/10 不錯哦

미모,hanoi

喜歡:整潔度、員工素質和客房舒適度
휴양하기 너무 좋은 호텔
해변은 가까우나 모래가 너무 더러워서 바닷가에서 놀수없음 직원들은 친절하여 눈만 마주치면 달려와서 인상깊음 시설은 휼륭하나 보수가 제대로 안되어 수영장 타일에 아이가 발바닥이 찢기는 부상을 입어 피가 많이 나서 걱정이 많았는데 제대로된 메니저의 사과가 없어서 불쾌했음 한적하고 여유로운 숙소를 원한다면 선택해도 좋을듯..
於 2017 年 9 月住了 1 晚
Vu Thanh Mai 於 2017年11月6日回覆
친애하는 미모, Vinpearl Cua Hoi Resort & Villas의 인사말, 호텔에 머물기를 선택해 주셔서 감사 드리며 시간을내어 리뷰를 작성해 주셔서 감사합니다. 우리는 당신이 머물렀다는 소식을 듣고 정말 기쁩니다. 그러나 체류하는 동안 불편을 끼쳐 드려 죄송합니다. 우리는 장래에 호텔로 다시 돌아올 것을 고대하고 있습니다. 감사합니다. 이사회